NUR 101/ NUR101 Exam 2 V2 (Latest 2026/
2027 Update) Health Assessment | Questions
& Answers| Grade A| 100% Correct (Verified
Elaborations)- Fortis
During conflict, which of the following may cause people to make responses that seem
inappropriate or overemotional?
Feeling like they are able to handle the conflict situation
They fear being accepted and included by others
Their lack of experience and skills with conflict resolution
A mature attitude developed by resolving past crises
Their lack of experience and skills with conflict resolution
Which of the following best describes the role of anger in communication?
It should be held in as a controlled rage technique
It can be used positively to produce change
Anger needs to be expressed immediately
Anger is always negative and destructive
It can be used positively to produce change
A communication style that involves interpersonal behaviors that permit people to defend and
maintain their legitimate rights in a respectful manner that does not violate the rights of others is:
, NUR 101/ NUR101 Exam 2 V2 (Latest 2026/
2027 Update) Health Assessment | Questions
& Answers| Grade A| 100% Correct (Verified
Elaborations)- Fortis
Passive-Aggressive
Submissive
Assertive
Arbitration
Assertive
Which behavior indicates that a nurse who is forced to confront a conflict situation is using a
submissive approach to communication?
The nurse schedules a one-on-one meeting
The nurse refers the problem to an immediate supervisor
The nurse uses the incident as a teaching opportunity
The nurse confronts the problem in front of others
The nurse refers the problem to an immediate supervisor
A particularly vocal nurse has been complaining to the other nurses about the unit manager's
preferential treatment of the night shift nurses. Which of the following by the unit manager best
reflects the assertive approach to conflict resolution?
The manager transfers the nurse to the night shift so the nurse can see how it is actually run.
, NUR 101/ NUR101 Exam 2 V2 (Latest 2026/
2027 Update) Health Assessment | Questions
& Answers| Grade A| 100% Correct (Verified
Elaborations)- Fortis
The manager confronts the nurse in front of staff to teach all on shift.
The manager ignores the nurse's comments and knows the nurse will calm down
The manager requests to meet in private with the disgruntled nurse
The manager requests to meet in private with the disgruntled nurse
During a staff meeting, which statement by a nurse manager best demonstrates the use of
assertive communication?
"I'm sorry, but your idea is way off base and much too costly."
"I am the manager and we will have to do it my way."
"I don't mind either way. Do it the way the majority thinks is best."
"You have made some good points. I have another idea I want to add."
"You have made some good points. I have another idea I want to add."
Which of the following items are considered barriers to clear communication? (More than one)
Unclear speech
Increased knowledge
Comfort
Terminology & jargon
Inattention
2027 Update) Health Assessment | Questions
& Answers| Grade A| 100% Correct (Verified
Elaborations)- Fortis
During conflict, which of the following may cause people to make responses that seem
inappropriate or overemotional?
Feeling like they are able to handle the conflict situation
They fear being accepted and included by others
Their lack of experience and skills with conflict resolution
A mature attitude developed by resolving past crises
Their lack of experience and skills with conflict resolution
Which of the following best describes the role of anger in communication?
It should be held in as a controlled rage technique
It can be used positively to produce change
Anger needs to be expressed immediately
Anger is always negative and destructive
It can be used positively to produce change
A communication style that involves interpersonal behaviors that permit people to defend and
maintain their legitimate rights in a respectful manner that does not violate the rights of others is:
, NUR 101/ NUR101 Exam 2 V2 (Latest 2026/
2027 Update) Health Assessment | Questions
& Answers| Grade A| 100% Correct (Verified
Elaborations)- Fortis
Passive-Aggressive
Submissive
Assertive
Arbitration
Assertive
Which behavior indicates that a nurse who is forced to confront a conflict situation is using a
submissive approach to communication?
The nurse schedules a one-on-one meeting
The nurse refers the problem to an immediate supervisor
The nurse uses the incident as a teaching opportunity
The nurse confronts the problem in front of others
The nurse refers the problem to an immediate supervisor
A particularly vocal nurse has been complaining to the other nurses about the unit manager's
preferential treatment of the night shift nurses. Which of the following by the unit manager best
reflects the assertive approach to conflict resolution?
The manager transfers the nurse to the night shift so the nurse can see how it is actually run.
, NUR 101/ NUR101 Exam 2 V2 (Latest 2026/
2027 Update) Health Assessment | Questions
& Answers| Grade A| 100% Correct (Verified
Elaborations)- Fortis
The manager confronts the nurse in front of staff to teach all on shift.
The manager ignores the nurse's comments and knows the nurse will calm down
The manager requests to meet in private with the disgruntled nurse
The manager requests to meet in private with the disgruntled nurse
During a staff meeting, which statement by a nurse manager best demonstrates the use of
assertive communication?
"I'm sorry, but your idea is way off base and much too costly."
"I am the manager and we will have to do it my way."
"I don't mind either way. Do it the way the majority thinks is best."
"You have made some good points. I have another idea I want to add."
"You have made some good points. I have another idea I want to add."
Which of the following items are considered barriers to clear communication? (More than one)
Unclear speech
Increased knowledge
Comfort
Terminology & jargon
Inattention
