BUS 100 Midterm Exam with Answers
In the case "Tipping Point at Union Square Hospitality Group (USHG)," who were the internal
market stakeholders? - ✔✔employees
In the case "Tipping Point at Union Square Hospitality Group (USHG)," what was the primary
reason the company reversed its no-tipping policy? - ✔✔to better satisfy the needs of all USHG
stakeholders
The five types of stakeholders' power recognized by most experts are - ✔✔"Voting, economic,
political, legal, and informational power. "
Particular stakeholders stand out to managers when they exhibit - ✔✔power, legitimacy, and
urgency.
Customers can exercise economic stakeholder power by - ✔✔Boycotting products if they
believe the goods are too expensive.
The inseparable relationship between business and society results in which of the following? -
✔✔All business decisions have a social impact.
The instrumental argument states that stakeholder management is - ✔✔More effective as a
corporate strategy
The main reason a number of European countries require public companies to include
employee members on their boards of directors is that - ✔✔Employees' interests will be
explicitly represented.
Corporations that follow the stakeholder theory of the firm create value by - ✔✔Developing
their employees' professional skills.
, What is the primary reason that stakeholder coalitions form? - ✔✔The stakeholder interest(s)
of different groups coincides.
The emergence of a public issue indicates that - ✔✔A gap has developed between what
stakeholders expect and what an organization is actually doing
Contemporary issue management - ✔✔Is an interactive, forward thinking process.
Customer environmental intelligence includes - ✔✔demographic factors
Proactive companies are - ✔✔Much less likely to be blindsided by crises and negative surprises.
Legal environmental intelligence includes - ✔✔Considerations of patents, copyrights, or
trademarks.
The process of a business and its stakeholders coming together for face-to-face conversations
about issues of common concern is called stakeholder - ✔✔stakeholder dialouge
An issue's public profile indicates to managers - ✔✔How significant an issue is for the
organization, but it does not tell them what to do.
Effective global leaders deal with the complexity of public issues in what ways? - ✔✔B. using
creativity
C. being flexible
D. learning from mistakes
Failure to understand the beliefs and expectations of stakeholders may - ✔✔Causes the
performance-expectations gap to grow larger.
In the case "Tipping Point at Union Square Hospitality Group (USHG)," who were the internal
market stakeholders? - ✔✔employees
In the case "Tipping Point at Union Square Hospitality Group (USHG)," what was the primary
reason the company reversed its no-tipping policy? - ✔✔to better satisfy the needs of all USHG
stakeholders
The five types of stakeholders' power recognized by most experts are - ✔✔"Voting, economic,
political, legal, and informational power. "
Particular stakeholders stand out to managers when they exhibit - ✔✔power, legitimacy, and
urgency.
Customers can exercise economic stakeholder power by - ✔✔Boycotting products if they
believe the goods are too expensive.
The inseparable relationship between business and society results in which of the following? -
✔✔All business decisions have a social impact.
The instrumental argument states that stakeholder management is - ✔✔More effective as a
corporate strategy
The main reason a number of European countries require public companies to include
employee members on their boards of directors is that - ✔✔Employees' interests will be
explicitly represented.
Corporations that follow the stakeholder theory of the firm create value by - ✔✔Developing
their employees' professional skills.
, What is the primary reason that stakeholder coalitions form? - ✔✔The stakeholder interest(s)
of different groups coincides.
The emergence of a public issue indicates that - ✔✔A gap has developed between what
stakeholders expect and what an organization is actually doing
Contemporary issue management - ✔✔Is an interactive, forward thinking process.
Customer environmental intelligence includes - ✔✔demographic factors
Proactive companies are - ✔✔Much less likely to be blindsided by crises and negative surprises.
Legal environmental intelligence includes - ✔✔Considerations of patents, copyrights, or
trademarks.
The process of a business and its stakeholders coming together for face-to-face conversations
about issues of common concern is called stakeholder - ✔✔stakeholder dialouge
An issue's public profile indicates to managers - ✔✔How significant an issue is for the
organization, but it does not tell them what to do.
Effective global leaders deal with the complexity of public issues in what ways? - ✔✔B. using
creativity
C. being flexible
D. learning from mistakes
Failure to understand the beliefs and expectations of stakeholders may - ✔✔Causes the
performance-expectations gap to grow larger.
