NCTI INSTALLER TECHNICIAN 2025/2026 NEWEST VERSION WITH
200 VERIFIED QUESTIONS AND ACCURATE DETAILED ANSWERS
GRADED A+ ASSURED PASS REVIEW
What is the purpose of a tagger when detecting and measuring
signal leakage? - --Answers----a tagger will ensure any leak
measured emanates from the cable system.
What signal leakage information and measurements must be
included with the annual reporting to the fcc? - --Answers----
information carried on signals in the aeronautical bandwidths.
How can the proper operation of a leakage detector in a
monitoring vehicle be verified? - --Answers----by creating a
test leak.
When applying the six-step troubleshooting process for
improving one's behaviors and attitudes, which of the following
can be used to help resolve a problem? - --Answers----talking
yourself through the task.
Which of the following is a method for controlling expectations? -
--Answers----identify the source of emotional overload.
Which of the following best describes stereotyped thinking? - --
Answers----presuming that all members of a group have certain
characteristics.
The attribute of being "active" as a critical thinker means - --
Answers----you observe and take notes relevant to the issue.
,Which of the following statements describes creative problem
solving? - --Answers----thinking outside of the box and looking
at problems from a fresh perspective.
What kind of reasoning is described as applying a general
statement that you know to be true to a new situation? - --
Answers----deductive.
Which activity encourages creative thinking? - --Answers----
drawing.
It is essential to pay attention to warning signs of stress
overload. Poor attitude is one of the behaviors that may indicate
that you are overstressed. What are the symptoms of poor
attitude behavior? - --Answers----a significant change in
attitude with a noticeable movement toward negative, hostile,
cynical, or paranoid thoughts.
You are at a customer's home and you are asking the customer
whether the problem is intermittent or constant. Which step are
you using from the six-step troubleshooting process? - --
Answers----identifying the problem.
Why should you take the time to take notes and accurately
record data at each job location? - --Answers----notes and
recorded data are tools that can help you accurately remember
events at a site that can help you determine a plan of action or
evaluate the decisions you made.
In troubleshooting, hard skills can be utilized the same way each
time, whereas soft skills - --Answers----will depend on the type
of problem, the customer, and numerous other factors.
, Communication soft skills and customer satisfaction are linked
because - --Answers----part of a troubleshooter's job is to
favorably influence the customer's opinion of the cable company.
Which of the following is the best way to speak with a customer?
- --Answers----talk to the customer using nontechnical terms.
Which of the following is a characteristic of a good listener? - --
Answers----makes eye contact with the customer.
Which of the following non-verbal signs might indicate that the
customer is happy with what you are saying? - --Answers----
the customer's pupils are dilated.
Using a phrase such as "you didn't" when speaking with a
customer should be avoided because - --Answers----it sounds
like you are making an accusation.
During a conversation with a customer, which of the following
can be interpreted as a neutral, open position? - --Answers----
standing with legs slightly apart and feet in the direction of the
other person.
The letter s in the acronym respect (for showing respect to
customers) stands for sincere and means - --Answers----you
are empathetic and want to help the customer achieve a better
experience.
Which of the following is a respectful way to treat a customer's
property? - --Answers----wearing shoes with oil-resistant and
non-marking soles.
200 VERIFIED QUESTIONS AND ACCURATE DETAILED ANSWERS
GRADED A+ ASSURED PASS REVIEW
What is the purpose of a tagger when detecting and measuring
signal leakage? - --Answers----a tagger will ensure any leak
measured emanates from the cable system.
What signal leakage information and measurements must be
included with the annual reporting to the fcc? - --Answers----
information carried on signals in the aeronautical bandwidths.
How can the proper operation of a leakage detector in a
monitoring vehicle be verified? - --Answers----by creating a
test leak.
When applying the six-step troubleshooting process for
improving one's behaviors and attitudes, which of the following
can be used to help resolve a problem? - --Answers----talking
yourself through the task.
Which of the following is a method for controlling expectations? -
--Answers----identify the source of emotional overload.
Which of the following best describes stereotyped thinking? - --
Answers----presuming that all members of a group have certain
characteristics.
The attribute of being "active" as a critical thinker means - --
Answers----you observe and take notes relevant to the issue.
,Which of the following statements describes creative problem
solving? - --Answers----thinking outside of the box and looking
at problems from a fresh perspective.
What kind of reasoning is described as applying a general
statement that you know to be true to a new situation? - --
Answers----deductive.
Which activity encourages creative thinking? - --Answers----
drawing.
It is essential to pay attention to warning signs of stress
overload. Poor attitude is one of the behaviors that may indicate
that you are overstressed. What are the symptoms of poor
attitude behavior? - --Answers----a significant change in
attitude with a noticeable movement toward negative, hostile,
cynical, or paranoid thoughts.
You are at a customer's home and you are asking the customer
whether the problem is intermittent or constant. Which step are
you using from the six-step troubleshooting process? - --
Answers----identifying the problem.
Why should you take the time to take notes and accurately
record data at each job location? - --Answers----notes and
recorded data are tools that can help you accurately remember
events at a site that can help you determine a plan of action or
evaluate the decisions you made.
In troubleshooting, hard skills can be utilized the same way each
time, whereas soft skills - --Answers----will depend on the type
of problem, the customer, and numerous other factors.
, Communication soft skills and customer satisfaction are linked
because - --Answers----part of a troubleshooter's job is to
favorably influence the customer's opinion of the cable company.
Which of the following is the best way to speak with a customer?
- --Answers----talk to the customer using nontechnical terms.
Which of the following is a characteristic of a good listener? - --
Answers----makes eye contact with the customer.
Which of the following non-verbal signs might indicate that the
customer is happy with what you are saying? - --Answers----
the customer's pupils are dilated.
Using a phrase such as "you didn't" when speaking with a
customer should be avoided because - --Answers----it sounds
like you are making an accusation.
During a conversation with a customer, which of the following
can be interpreted as a neutral, open position? - --Answers----
standing with legs slightly apart and feet in the direction of the
other person.
The letter s in the acronym respect (for showing respect to
customers) stands for sincere and means - --Answers----you
are empathetic and want to help the customer achieve a better
experience.
Which of the following is a respectful way to treat a customer's
property? - --Answers----wearing shoes with oil-resistant and
non-marking soles.
