10/22/25, 6:44 AM MGT 227 Exam #1 Questions and Answers 100% Correct Flashcards | Quizlet
MGT 227 Exam #1 Questions and Answers 100%
Correct
Save
Practice questions for this set
Learn Study with Learn
intangibility, perishability, inseparability, variability
Choose an answer
1 Service vs. Product 2
(OSCM)
3 Productivity Measures 4 Process
Don't know?
Terms in this set (40)
Operations and Supply The design, operation, and improvement of the
Chain Management systems that create and deliver the firm's primary
(OSCM) products and services.
1/5
, 10/22/25, 6:44 AM MGT 227 Exam #1 Questions and Answers 100% Correct Flashcards | Quizlet
Product-Service Bundling When a firm builds service activities into its product
Efficiency offerings to create additional value for the customer.
Accomplishing tasks that help fulfill organizational
Effectiveness
objectives
The series of steps and processes where inputs are
transformed into the finished good and that good is
OSCM Strategy
delivered into the hands of the customer. The way in
which they achieve this is the strategy.
One or more activities that transform inputs into
Process
outputs.
Relates to the core business processes for running the
business based on the operations and supply chain
Operations effectiveness strategy. Includes materials handling, order
management, returned products, and other costs of
doing business.
When a firm seeks to match what a competitor is
doing by adding new features, services, or
Straddling
technologies to existing activities. This often creates
problems if trade-offs need to be made.
A criterion customers use to differentiate the services
order winners
or products of one firm from those of another.
screening criteria that permit the firm's products and
Order Qualifiers
services to be considered as candidates for purchase.
The likelihood of a disruption that would impact the
Supply Chain Risk ability of a company to continuously supply products
or services.
Common measure of how well a country, industry, or
Productivity
business unit is using its resources.
General Productivity outputs/inputs
formula
Any measures used in order to measure the
Productivity Measures
productivity ratio of a business.
2/5
MGT 227 Exam #1 Questions and Answers 100%
Correct
Save
Practice questions for this set
Learn Study with Learn
intangibility, perishability, inseparability, variability
Choose an answer
1 Service vs. Product 2
(OSCM)
3 Productivity Measures 4 Process
Don't know?
Terms in this set (40)
Operations and Supply The design, operation, and improvement of the
Chain Management systems that create and deliver the firm's primary
(OSCM) products and services.
1/5
, 10/22/25, 6:44 AM MGT 227 Exam #1 Questions and Answers 100% Correct Flashcards | Quizlet
Product-Service Bundling When a firm builds service activities into its product
Efficiency offerings to create additional value for the customer.
Accomplishing tasks that help fulfill organizational
Effectiveness
objectives
The series of steps and processes where inputs are
transformed into the finished good and that good is
OSCM Strategy
delivered into the hands of the customer. The way in
which they achieve this is the strategy.
One or more activities that transform inputs into
Process
outputs.
Relates to the core business processes for running the
business based on the operations and supply chain
Operations effectiveness strategy. Includes materials handling, order
management, returned products, and other costs of
doing business.
When a firm seeks to match what a competitor is
doing by adding new features, services, or
Straddling
technologies to existing activities. This often creates
problems if trade-offs need to be made.
A criterion customers use to differentiate the services
order winners
or products of one firm from those of another.
screening criteria that permit the firm's products and
Order Qualifiers
services to be considered as candidates for purchase.
The likelihood of a disruption that would impact the
Supply Chain Risk ability of a company to continuously supply products
or services.
Common measure of how well a country, industry, or
Productivity
business unit is using its resources.
General Productivity outputs/inputs
formula
Any measures used in order to measure the
Productivity Measures
productivity ratio of a business.
2/5
