ISEN 350 Test 1 – Bennett Question
and answers verified to pass
2025/2026
Performance, Perceived Quality - correct answer ✔Of the Eight Dimensions of Quality, two start with a
"P". What are they?
Reliability, Durability, Serviceability - correct answer ✔Of the Eight Dimensions of Quality, three are
affect the life-cycle of the product. What are they?
Aesthetics - correct answer ✔Of the Eight Dimensions of Quality, one is although not pertinent to
function, still very important. Which one is it?
Features - correct answer ✔Of the Eight Dimensions of Quality, which describes the set of things that
are not vital in their own right, but together can make or break a product?
Conformance to standards - correct answer ✔Of the Eight Dimensions of Quality, which one deals with
competition related to other 'best-in-class' products?
Fitness for use - correct answer ✔What is the traditional definition of Quality?
Inversely proportional to variability - correct answer ✔What is the Modern Engineering definition of
Quality?
Frank and Lillian Gilbreth, therblig - correct answer ✔Name the husband and wife that invented the
Time Study, and the unit named after them
1914-1945 - correct answer ✔When was America's primetime of manufacturing?
, Deming: 1946-1949
Juran: 1954 - correct answer ✔When did Deming, and when did Juran, visit Japan?
1) Acceptance Sampling
2) Statistical Process Control
3) Design of Experiments - correct answer ✔What are the three major QC Methods?
Dodge and Romig (at Bell Labs) - correct answer ✔Who introduced Acceptance Sampling in 1928?
W.A. Shewhart (at Bell Labs) - correct answer ✔Who introduced Statistical Process Control in 1925?
SPC takes measurements periodically to check current status against target values, while AS measures
ONCE to check final status against a single target value - correct answer ✔What is the key difference
between SPC and Acceptance Sampling?
R.A. Fisher - correct answer ✔Who introduced Design of Experiments in 1922/1923?
Design of Experiments - correct answer ✔What was the basis of Taguchi's "robust design"
Deming - correct answer ✔Which contributor to TQM, who is associated with the US Census in Japan,
stressed "continual never-ending improvement"?
Deming - correct answer ✔Who had the "14 points"?
Plan, Do, Check, Act - correct answer ✔What are the 4 phases of the Shewhart Cycle (also known as the
Deming Wheel)?
and answers verified to pass
2025/2026
Performance, Perceived Quality - correct answer ✔Of the Eight Dimensions of Quality, two start with a
"P". What are they?
Reliability, Durability, Serviceability - correct answer ✔Of the Eight Dimensions of Quality, three are
affect the life-cycle of the product. What are they?
Aesthetics - correct answer ✔Of the Eight Dimensions of Quality, one is although not pertinent to
function, still very important. Which one is it?
Features - correct answer ✔Of the Eight Dimensions of Quality, which describes the set of things that
are not vital in their own right, but together can make or break a product?
Conformance to standards - correct answer ✔Of the Eight Dimensions of Quality, which one deals with
competition related to other 'best-in-class' products?
Fitness for use - correct answer ✔What is the traditional definition of Quality?
Inversely proportional to variability - correct answer ✔What is the Modern Engineering definition of
Quality?
Frank and Lillian Gilbreth, therblig - correct answer ✔Name the husband and wife that invented the
Time Study, and the unit named after them
1914-1945 - correct answer ✔When was America's primetime of manufacturing?
, Deming: 1946-1949
Juran: 1954 - correct answer ✔When did Deming, and when did Juran, visit Japan?
1) Acceptance Sampling
2) Statistical Process Control
3) Design of Experiments - correct answer ✔What are the three major QC Methods?
Dodge and Romig (at Bell Labs) - correct answer ✔Who introduced Acceptance Sampling in 1928?
W.A. Shewhart (at Bell Labs) - correct answer ✔Who introduced Statistical Process Control in 1925?
SPC takes measurements periodically to check current status against target values, while AS measures
ONCE to check final status against a single target value - correct answer ✔What is the key difference
between SPC and Acceptance Sampling?
R.A. Fisher - correct answer ✔Who introduced Design of Experiments in 1922/1923?
Design of Experiments - correct answer ✔What was the basis of Taguchi's "robust design"
Deming - correct answer ✔Which contributor to TQM, who is associated with the US Census in Japan,
stressed "continual never-ending improvement"?
Deming - correct answer ✔Who had the "14 points"?
Plan, Do, Check, Act - correct answer ✔What are the 4 phases of the Shewhart Cycle (also known as the
Deming Wheel)?
