TEST BANK For
Human Resources Management in Canada
15th Canadian Edition by Gary Dessler
Chapters 1 - 17
,
,AnswersaareaatatheaendaofaeachaChapter
Chapter 1
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1) Human resources management refers to:
A) the management of people in organizations.
B) concepts and techniques for organizing work activities.
C) all managerial activities.
D) concepts and techniques used in leading people at work.
E) management techniques for controlling people at work.
2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
A) physical capital.
B) management's philosophy.
C) human capital.
D) production capital.
E) cultural diversity.
3) Human resources practices that support strategy include:
A) performance management.
B) production scheduling.
C) policies and procedures.
D) staffing practices.
E) rewards practices.
4) A company utilizes a system to measure the impact of Human Resources which balances measures relating t
o financial results, customers, internal business processes and human capital management. This system is knows as
the:
A) HRIS.
B) balanced strategy.
C) Human Capital Index.
D) balanced scorecard.
E) none of the above.
5) You have been tasked with building employee engagement at the firm you workafor. Strategic human r
esources initiatives you would consider implementing include:
A) employee recognition programs and management development programs.
B) diversity programs.
C) employee recognition programs.
D) employee relations activity.
E) job design indicators.
6) HR department staff members are traditionally involved in key operational responsibilities. Which of theaf
ollowing is an operational responsibility?
A) setting goals and objectives
B) collecting metrics
C) analyzing metrics
D) interpreting human right laws
E) interpreting health and safety legislation
, 7) Being completely familiar with employment legislation, HR policies and procedures, collectiveaagreement
s, and the outcomeaof recent arbitration hearings andacourt decisions is most closely related with which of the follo
wing HRaactivities?
A) serving as a consultant
B) formulating policies and procedures
C) offering advice
D) providing services
E) serving as a change agent
8) The practice of contracting with outside vendors to handle specified functions on a permanent basis is
known as
A) hiring temporary employees.
B) payroll and benefits administration.
C) contract administration.
D) outsourcing.
E) labour-management relations.
9) The company's plan for how it will balance its internal strengths and weaknesses with external
opportunities and threats in order to maintain competitive advantage is known as
A) HR strategy.
B) strategy.
C) environmental scanning.
D) policies and procedures.
E) none of the above.
10) Rita is the HRaDirector of a manufacturing company. She recently undertook research to identify compet
itor compensation and incentive plans, information about pending legislative changes and availability of talent in
the labour market for the upcoming strategic planning meeting. Rita was conducting:
A) environmental scanning.
B) an employeeaengagement survey.
C) an external market survey.
D) an envrionmental study.
E) an external opportunities/threats study.
11) The HR manager of Smith & Yu company was heavily involved in a downsizing exercise of the company's s
ales force due to an economic downturn. Heawas also involved in arranging for outplacement services and employe
e retention programs as well as restructuring of the business following the downsizing. This is an example of HR's r
ole in:
A) formulating strategy.
B) operational activities.
C) environmental scanning.
D) environmental scanning andaexecuting strategy.
E) executing strategy.
12) The core values, beliefs, and assumptions that are widely shared by members of an organization are known
as:
A) organizational climate.
B) the strategic plan.
C) the mission statement.
D) organizational culture.
E) the pervading atmosphere.
Human Resources Management in Canada
15th Canadian Edition by Gary Dessler
Chapters 1 - 17
,
,AnswersaareaatatheaendaofaeachaChapter
Chapter 1
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1) Human resources management refers to:
A) the management of people in organizations.
B) concepts and techniques for organizing work activities.
C) all managerial activities.
D) concepts and techniques used in leading people at work.
E) management techniques for controlling people at work.
2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
A) physical capital.
B) management's philosophy.
C) human capital.
D) production capital.
E) cultural diversity.
3) Human resources practices that support strategy include:
A) performance management.
B) production scheduling.
C) policies and procedures.
D) staffing practices.
E) rewards practices.
4) A company utilizes a system to measure the impact of Human Resources which balances measures relating t
o financial results, customers, internal business processes and human capital management. This system is knows as
the:
A) HRIS.
B) balanced strategy.
C) Human Capital Index.
D) balanced scorecard.
E) none of the above.
5) You have been tasked with building employee engagement at the firm you workafor. Strategic human r
esources initiatives you would consider implementing include:
A) employee recognition programs and management development programs.
B) diversity programs.
C) employee recognition programs.
D) employee relations activity.
E) job design indicators.
6) HR department staff members are traditionally involved in key operational responsibilities. Which of theaf
ollowing is an operational responsibility?
A) setting goals and objectives
B) collecting metrics
C) analyzing metrics
D) interpreting human right laws
E) interpreting health and safety legislation
, 7) Being completely familiar with employment legislation, HR policies and procedures, collectiveaagreement
s, and the outcomeaof recent arbitration hearings andacourt decisions is most closely related with which of the follo
wing HRaactivities?
A) serving as a consultant
B) formulating policies and procedures
C) offering advice
D) providing services
E) serving as a change agent
8) The practice of contracting with outside vendors to handle specified functions on a permanent basis is
known as
A) hiring temporary employees.
B) payroll and benefits administration.
C) contract administration.
D) outsourcing.
E) labour-management relations.
9) The company's plan for how it will balance its internal strengths and weaknesses with external
opportunities and threats in order to maintain competitive advantage is known as
A) HR strategy.
B) strategy.
C) environmental scanning.
D) policies and procedures.
E) none of the above.
10) Rita is the HRaDirector of a manufacturing company. She recently undertook research to identify compet
itor compensation and incentive plans, information about pending legislative changes and availability of talent in
the labour market for the upcoming strategic planning meeting. Rita was conducting:
A) environmental scanning.
B) an employeeaengagement survey.
C) an external market survey.
D) an envrionmental study.
E) an external opportunities/threats study.
11) The HR manager of Smith & Yu company was heavily involved in a downsizing exercise of the company's s
ales force due to an economic downturn. Heawas also involved in arranging for outplacement services and employe
e retention programs as well as restructuring of the business following the downsizing. This is an example of HR's r
ole in:
A) formulating strategy.
B) operational activities.
C) environmental scanning.
D) environmental scanning andaexecuting strategy.
E) executing strategy.
12) The core values, beliefs, and assumptions that are widely shared by members of an organization are known
as:
A) organizational climate.
B) the strategic plan.
C) the mission statement.
D) organizational culture.
E) the pervading atmosphere.
