Opc Quebec
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1. an act: a written, general and permanent rule of law, adapted by the national assembly
2. a regulation: is designed to ensure the implementation of an act and must conform to it
3. mission of opc: to enforce acts and regulations that fall within its jurisdiction, in particular the legislation
pertaining to travel agents
4. Court of Quebec, civil division: amount in dispute is more than 15.000$ and less than 85.000$
5. Superior Court: in matters of travel, cases where the amount in dispute is exceeds 85.000$ and class actions
are heard
6. Small claim division of the court of Quebec: amount in dispute is less than 15.000$.
-resolution, cancelation, termination of contract below 15.000$
-litigants represent themselves without counsel
7. Penal charge: Filed by the Director of Criminal and Penal prosecution against person who violates a Quebec
act or regulation. if convicted, the defendant is liable to be fined.
8. ACTA: Association of Canadian Travel Agents
9. ARTA: Association of Retail Travel Agents
10. ATOQ: Association of Tour Operators of Quebec
11. AAVQ: Association des agents de voyages u Quebec
12. how much time do customers have to file a complaint in court?: 3 years
13. 2 acts that fall under the jurisdiction of the "office de la protection du
consommateur": 1- The consumer protection act
2- The travel agent act
14. travel agents advisory committee has how many members?: eight members ap-
pointed for a fixed term by the "minister" responsible for the "office de la protection du consommateur"
15. who are the travel agents advisory committee?: Four persons representing the travel
industry
Two consumer representatives
Two government representatives
16. Who chairs the travel agents advisory committee?: The OPC president, but can designate
a substitute.
17. The Civil code of Quebec.: an essential part of the travel sector legislation and will be cited in relation
to specific elements in this guide
18. how can you access the trust account?: Only to administer it as "TRUSTEE". You are not permitted
to use funds from this account for personal or corporate purposes.
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Study online at https://quizlet.com/_hzubvx
1. an act: a written, general and permanent rule of law, adapted by the national assembly
2. a regulation: is designed to ensure the implementation of an act and must conform to it
3. mission of opc: to enforce acts and regulations that fall within its jurisdiction, in particular the legislation
pertaining to travel agents
4. Court of Quebec, civil division: amount in dispute is more than 15.000$ and less than 85.000$
5. Superior Court: in matters of travel, cases where the amount in dispute is exceeds 85.000$ and class actions
are heard
6. Small claim division of the court of Quebec: amount in dispute is less than 15.000$.
-resolution, cancelation, termination of contract below 15.000$
-litigants represent themselves without counsel
7. Penal charge: Filed by the Director of Criminal and Penal prosecution against person who violates a Quebec
act or regulation. if convicted, the defendant is liable to be fined.
8. ACTA: Association of Canadian Travel Agents
9. ARTA: Association of Retail Travel Agents
10. ATOQ: Association of Tour Operators of Quebec
11. AAVQ: Association des agents de voyages u Quebec
12. how much time do customers have to file a complaint in court?: 3 years
13. 2 acts that fall under the jurisdiction of the "office de la protection du
consommateur": 1- The consumer protection act
2- The travel agent act
14. travel agents advisory committee has how many members?: eight members ap-
pointed for a fixed term by the "minister" responsible for the "office de la protection du consommateur"
15. who are the travel agents advisory committee?: Four persons representing the travel
industry
Two consumer representatives
Two government representatives
16. Who chairs the travel agents advisory committee?: The OPC president, but can designate
a substitute.
17. The Civil code of Quebec.: an essential part of the travel sector legislation and will be cited in relation
to specific elements in this guide
18. how can you access the trust account?: Only to administer it as "TRUSTEE". You are not permitted
to use funds from this account for personal or corporate purposes.
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