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Job Specialization - correct answer ✔✔ The degree to which the overall task of the organization
is broken down and divided into smaller component parts
job rotation - correct answer ✔✔ An alternative to job specialization that involves systematically
moving employees from one job to another
job enlargement - correct answer ✔✔ An alternative to job specialization that increases the
total number of tasks that workers perform
job enrichment - correct answer ✔✔ An alternative to job specialization that attempts to
increase both the number of tasks a worker does and the control the worker has over the job
job characteristics approach - correct answer ✔✔ An alternative to job specialization that
suggests that jobs should be diagnosed and improved along five core dimensions, taking into
account both the work system and employee preferences
work teams - correct answer ✔✔ An alternative to job specialization that allows an entire group
to design the work system it will use to perform an interrelated set of tasks
Departmentalization - correct answer ✔✔ the process of grouping jobs according to some
logical arrangement
Functional Departmentalization - correct answer ✔✔ grouping jobs involving the same or
similar activities
, Product Departmentalization - correct answer ✔✔ grouping activities around products or
product groups
Customer Departmentalization - correct answer ✔✔ Grouping activities to respond to and
interact with specific customers or customer groups
Location Departmentalization - correct answer ✔✔ grouping jobs on the basis of defined
geographic sites or areas
chain of command - correct answer ✔✔ a clear and distinct line of authority among the
positions in an organization
span of management - correct answer ✔✔ the number of people who report to a particular
manager
authority - correct answer ✔✔ power that has been legitimized by the organization
Delegation - correct answer ✔✔ the process by which managers assign a portion of their total
workload to others
Decentralization - correct answer ✔✔ The process of systematically delegating power and
authority throughout the organization to middle and lower-level managers
Centralization - correct answer ✔✔ The process of systematically retaining power and authority
in the hands of higher-level managers
Coordination - correct answer ✔✔ the process of linking the activities of the various
departments of the organization