COMM Exam 2025 Questions and correct Answers.

COMM Exam 2025 Questions and correct Answers. Five Components of Communication Skills Creative Insight Sensitivity Vision Shared Meaning Integrity Reasons For Communication Failure Inadequate Information Information Overload Poor-quality Information Poor Timing Lack of feedback or follow-up Reasons for Communication Failure Problems with channels Incompetent communication ineffective goal setting Communication Anxiety Cultural Barriers Organizational Communication The exchange of oral, written, and nonverbal messages between people working to accomplish common tasks and goals. Human Relations Theory Special attention paid to workers increases productivity. Elton Mayo Model of Strategic Communication Situational Knowledge, Goal Setting, Communication Competence, Anxiety Management Values Primacy of Customer Honesty and Integrity Respect for Other Workers Innovative Thinking Quality Service Creativity High Ethical Standards Ethical Standards Maintain Candor Keep messages accurate Avoid Deception Consistently Behave Keep Confidences Ensure Timeliness of Communication Competent Messeges Specific Accurate Honest Logical Complete Succinct Dead-line Oriented Relevant Timely Feedback-oriented Goal Setting Identify the Problem Map out a Strategy Set a Performance Goal Identify the Resources Necessary to Achieve the Goal Recognize Contingencies that May Arise Obtain Feedback True Listening is an ACTIVE, VOLUNTARY process which requires CONCENTRATION. (True/False) True Research has shown that listening is the most important skill for entry-level professionals. (True/False) Process of Listening Limited Stimuli Some Stimuli go unnoticed Amount of Stimuli depends on difficulty of task True Poor listeners are perceived as less intelligent. (True/False) Verbal Communication Includes all messages composed of words, either spoken or written. Non-verbal Communication Any message that conveys meaning. Some of these are: pitch, quality, and volume of your voice. Intimate Zone Zero to 18 inches Personal Zone 18 inches to 4 feet Social Zone 4 feet to 12 feet Public Zone 12 feet and beyond General Purposes To: Inform, Persuade, Motivate, Celebrate Refining a Speech Focus the Presentation Audience Analysis Identifying and Researching Main Ideas Providing Support for Main Ideas Presentation Testimony Statement by a credible person/source that lends weight and authority to the speaker's presentation. The Conclusion Ending of a speech, which provides a sense of completeness and closure. Functions of an Introduction Orientation: Informs the listener Motivation: Reason for attending speech Rapport: Credibility of source Speakers Outline Includes only key words and important questions or statistics written on index cards. Visual Aids Enhance the clarity and credibility of the message Multiple channels appeal to multiple senses so as to increase listener's retention. Informative Presentations Presentations that tell listeners something they do not already know or that supplement or reinforce listeners' existing knowledge. Descriptive Presentation Type of informative presentation that satisfies the audience members' needs for facts, figures, and other data. Topical Pattern Main points of a message are organized as parallel elements of the topic itself. Chronological Pattern Main points of a message are organized in a time-related sequence. Physiological Noise Competing personal needs of the listeners. Demonstration Presentation Type of informative presentation that aims to explain the how of an issue. Levels of Adaptation Adaptation Knowledge Level Interest Level Adaptation Tailoring the message and material of the presentation to the audience's needs and requirements. Knowledge Level Level of adaptation that is based on how much or little an audience is familiar with your presentation or material. Interest Level Level of adaptation that is based on how much or little an audience is interested in your message and material.