lOMoAR cPSD| 11700591
TEST BANK For
Human Resources Management in Canada
15th Canadian Edition by Gary Dessler
Chapters 1 - 17
,lOMoAR cPSD| 11700591
, lOMoAR cPSD| 11700591
Answers are at the end of each Chapter
Chapter 1
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1) Human resources management refers to:
A) the management of people in organizations.
B) concepts and techniques for organizing work activities.
C) all managerial activities.
D) concepts and techniques used in leading people at work.
E) management techniques for controlling people at work.
2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
A) physical capital.
B) management's philosophy.
C) human capital.
D) production capital.
E) cultural diversity.
3) Human resources practices that support strategy include:
A) performance management.
B) production scheduling.
C) policies and procedures.
D) staffing practices.
E) rewards practices.
4) A company utilizes a system to measure the impact of Human Resources which balances measures relating
to financial results, customers, internal business processes and human capital management. This system is knows
as the:
A) HRIS.
B) balanced strategy.
C) Human Capital Index.
D) balanced scorecard.
E) none of the above.
5) You have been tasked with building employee engagement at the firm you work for. Strategic human
resources initiatives you would consider implementing include:
A) employee recognition programs and management development programs.
B) diversity programs.
C) employee recognition programs.
D) employee relations activity.
E) job design indicators.
6) HR department staff members are traditionally involved in key operational responsibilities. Which of the
following is an operational responsibility?
A) setting goals and objectives
B) collecting metrics
C) analyzing metrics
D) interpreting human right laws
E) interpreting health and safety legislation
, lOMoAR cPSD| 11700591
7) Beingmcompletelymfamiliarmwithmemploymentmlegislation,mHRmpoliciesmandmprocedures,mcollectivemagr
eements,mandmthemoutcomemofmrecentmarbitrationmhearingsmandmcourtmdecisionsmismmostmcloselymrelatedmwithm
whichmofmthemfollowingmHRmactivities?
A) servingmasmamconsultant
B) formulatingmpoliciesmandmprocedures
C) offeringmadvice
D) providingmservices
E) servingmasmamchangemagent
8) Thempracticemofmcontractingmwithmoutsidemvendorsmtomhandlemspecifiedmfunctionsmonmampermanent
mbasismismknownmas
A) hiringmtemporarymemployees.
B) payrollmandmbenefitsmadministration.
C) contractmadministration.
D) outsourcing.
E) labour-managementmrelations.
9) Themcompany'smplanmformhowmitmwillmbalancemitsminternalmstrengthsmandmweaknessesmwithm
externalmopportunitiesmandmthreatsminmordermtommaintainmcompetitivemadvantagemismknownmas
A) HRmstrategy.
B) strategy.
C) environmentalmscanning.
D) policiesmandmprocedures.
E) nonemofmthemabove.
10) RitamismthemHRmDirectormofmammanufacturingmcompany.mShemrecentlymundertookmresearchmtomidentif
ymcompetitormcompensationmandmincentivemplans,minformationmaboutmpendingmlegislativemchangesmandmavail
abilitymofmtalentminmthemlabourmmarketmformthemupcomingmstrategicmplanningmmeeting.mRitamwasmconducting:
A) environmentalmscanning.
B) anmemployeemengagementmsurvey.
C) anmexternalmmarketmsurvey.
D) anmenvrionmentalmstudy.
E) anmexternalmopportunities/threatsmstudy.
11) ThemHRmmanagermofmSmithm&mYumcompanymwasmheavilyminvolvedminmamdownsizingmexercisemofmthemc
ompany'smsalesmforcemduemtomanmeconomicmdownturn.mHemwasmalsominvolvedminmarrangingmformoutplacementm
servicesmandmemployeemretentionmprogramsmasmwellmasmrestructuringmofmthembusinessmfollowingmthemdownsizin
g.mThismismanmexamplemofmHR'smrolemin:
A) formulatingmstrategy.
B) operationalmactivities.
C) environmentalmscanning.
D) environmentalmscanningmandmexecutingmstrategy.
E) executingmstrategy.
12) Themcoremvalues,mbeliefs,mandmassumptionsmthatmaremwidelymsharedmbymmembersmofmanmorganizationmar
emknownmas:
A) organizationalmclimate.
B) themstrategicmplan.
C) themmissionmstatement.
D) organizationalmculture.
E) thempervadingmatmosphere.
TEST BANK For
Human Resources Management in Canada
15th Canadian Edition by Gary Dessler
Chapters 1 - 17
,lOMoAR cPSD| 11700591
, lOMoAR cPSD| 11700591
Answers are at the end of each Chapter
Chapter 1
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1) Human resources management refers to:
A) the management of people in organizations.
B) concepts and techniques for organizing work activities.
C) all managerial activities.
D) concepts and techniques used in leading people at work.
E) management techniques for controlling people at work.
2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
A) physical capital.
B) management's philosophy.
C) human capital.
D) production capital.
E) cultural diversity.
3) Human resources practices that support strategy include:
A) performance management.
B) production scheduling.
C) policies and procedures.
D) staffing practices.
E) rewards practices.
4) A company utilizes a system to measure the impact of Human Resources which balances measures relating
to financial results, customers, internal business processes and human capital management. This system is knows
as the:
A) HRIS.
B) balanced strategy.
C) Human Capital Index.
D) balanced scorecard.
E) none of the above.
5) You have been tasked with building employee engagement at the firm you work for. Strategic human
resources initiatives you would consider implementing include:
A) employee recognition programs and management development programs.
B) diversity programs.
C) employee recognition programs.
D) employee relations activity.
E) job design indicators.
6) HR department staff members are traditionally involved in key operational responsibilities. Which of the
following is an operational responsibility?
A) setting goals and objectives
B) collecting metrics
C) analyzing metrics
D) interpreting human right laws
E) interpreting health and safety legislation
, lOMoAR cPSD| 11700591
7) Beingmcompletelymfamiliarmwithmemploymentmlegislation,mHRmpoliciesmandmprocedures,mcollectivemagr
eements,mandmthemoutcomemofmrecentmarbitrationmhearingsmandmcourtmdecisionsmismmostmcloselymrelatedmwithm
whichmofmthemfollowingmHRmactivities?
A) servingmasmamconsultant
B) formulatingmpoliciesmandmprocedures
C) offeringmadvice
D) providingmservices
E) servingmasmamchangemagent
8) Thempracticemofmcontractingmwithmoutsidemvendorsmtomhandlemspecifiedmfunctionsmonmampermanent
mbasismismknownmas
A) hiringmtemporarymemployees.
B) payrollmandmbenefitsmadministration.
C) contractmadministration.
D) outsourcing.
E) labour-managementmrelations.
9) Themcompany'smplanmformhowmitmwillmbalancemitsminternalmstrengthsmandmweaknessesmwithm
externalmopportunitiesmandmthreatsminmordermtommaintainmcompetitivemadvantagemismknownmas
A) HRmstrategy.
B) strategy.
C) environmentalmscanning.
D) policiesmandmprocedures.
E) nonemofmthemabove.
10) RitamismthemHRmDirectormofmammanufacturingmcompany.mShemrecentlymundertookmresearchmtomidentif
ymcompetitormcompensationmandmincentivemplans,minformationmaboutmpendingmlegislativemchangesmandmavail
abilitymofmtalentminmthemlabourmmarketmformthemupcomingmstrategicmplanningmmeeting.mRitamwasmconducting:
A) environmentalmscanning.
B) anmemployeemengagementmsurvey.
C) anmexternalmmarketmsurvey.
D) anmenvrionmentalmstudy.
E) anmexternalmopportunities/threatsmstudy.
11) ThemHRmmanagermofmSmithm&mYumcompanymwasmheavilyminvolvedminmamdownsizingmexercisemofmthemc
ompany'smsalesmforcemduemtomanmeconomicmdownturn.mHemwasmalsominvolvedminmarrangingmformoutplacementm
servicesmandmemployeemretentionmprogramsmasmwellmasmrestructuringmofmthembusinessmfollowingmthemdownsizin
g.mThismismanmexamplemofmHR'smrolemin:
A) formulatingmstrategy.
B) operationalmactivities.
C) environmentalmscanning.
D) environmentalmscanningmandmexecutingmstrategy.
E) executingmstrategy.
12) Themcoremvalues,mbeliefs,mandmassumptionsmthatmaremwidelymsharedmbymmembersmofmanmorganizationmar
emknownmas:
A) organizationalmclimate.
B) themstrategicmplan.
C) themmissionmstatement.
D) organizationalmculture.
E) thempervadingmatmosphere.
