USPS SALES AND SERVICES ASSOCIATE STUDY EXAM
QUESTIONS AND ANSWERS 2025/2026 ALL RATED A+
✔✔Satisfaction - ✔✔What do you provide customers with when you develop positive
interactions with them?
✔✔Suggest - ✔✔What is the fourth step in the AGIST sales process?
✔✔Theft - ✔✔What includes removing medicine money or coupons from an
undeliverable bulk business mail
✔✔Thank - ✔✔What is the fifth step in the AGIST cold Scarlet sales process?
✔✔70 pounds - ✔✔The maximum a package can weigh
✔✔108-130 inches - ✔✔The maximum Length & Gurth of a package
✔✔Three types of parcels - ✔✔Machinable
irregular
non-machinable
✔✔Flexibility - ✔✔A flat must have
✔✔Surcharge - ✔✔Letter pieces that are more than 4 1/2 inches high or 6 inches long
and the thickness is less than .009 inch is subject to a
✔✔Aspect ratio - ✔✔Length divided by height
✔✔Non-machinable letter - ✔✔Aspect ratio
Poly bag poly wrap
Clap string button
Contain pen coin
To rigid
Too big or too thick
Delivery address parallel to the shortest dimension
Booklet or mailer not prepared according to DMM
✔✔Flats max dimensions - ✔✔3/4 inch thickness
12 inch height
15 inch length
✔✔Flat minimum dimensions - ✔✔Length 11 1/2 inches
Height 6 1/8 inch
Thickness 1/4 inch
, ✔✔Postcard maximum measurements - ✔✔6 inches length
4 1/4 inch height
1/16 of an inch
✔✔Postcards minimum measurements - ✔✔5 inch length
3 1/2 inch height
.007 inch thickness
✔✔Letter maximum measurements - ✔✔11 1/2 inch length
6 1/8 inch height
1/4 inch thick
✔✔Letter minimum measurements - ✔✔5 inch length
3 1/2 inch height
.007 inch thickness
✔✔Parcels maximum measurement - ✔✔Length + Girth combined
Cannot exceed 108"
Retail Ground 130"
✔✔Machinable parcel - ✔✔Must weigh at least 6 ounces but not more than 25 pounds
high density parcel maximum weight is 15 pounds
✔✔Irregular parcel - ✔✔Less than 6 inches in length or 3 inches in height or less than 6
ounces in weight
Tubes 26 inches or less
Merchandise samples that are not individually addressed and not letter size or flat size
✔✔Three types of parcels - ✔✔Machinable
Irregular
Non-machinable
✔✔Maximum weight for parcel - ✔✔No retail parcel product may weigh more than 70
pounds or measure more than 108 inches in length and girth combined
✔✔Mailability - ✔✔Determining if an item presented for mailing can be admitted into the
mail stream
✔✔3 Processing categories - ✔✔First class mail letters
First class mail flats
Parcels
✔✔Rectangular - ✔✔Letter sized mail is
QUESTIONS AND ANSWERS 2025/2026 ALL RATED A+
✔✔Satisfaction - ✔✔What do you provide customers with when you develop positive
interactions with them?
✔✔Suggest - ✔✔What is the fourth step in the AGIST sales process?
✔✔Theft - ✔✔What includes removing medicine money or coupons from an
undeliverable bulk business mail
✔✔Thank - ✔✔What is the fifth step in the AGIST cold Scarlet sales process?
✔✔70 pounds - ✔✔The maximum a package can weigh
✔✔108-130 inches - ✔✔The maximum Length & Gurth of a package
✔✔Three types of parcels - ✔✔Machinable
irregular
non-machinable
✔✔Flexibility - ✔✔A flat must have
✔✔Surcharge - ✔✔Letter pieces that are more than 4 1/2 inches high or 6 inches long
and the thickness is less than .009 inch is subject to a
✔✔Aspect ratio - ✔✔Length divided by height
✔✔Non-machinable letter - ✔✔Aspect ratio
Poly bag poly wrap
Clap string button
Contain pen coin
To rigid
Too big or too thick
Delivery address parallel to the shortest dimension
Booklet or mailer not prepared according to DMM
✔✔Flats max dimensions - ✔✔3/4 inch thickness
12 inch height
15 inch length
✔✔Flat minimum dimensions - ✔✔Length 11 1/2 inches
Height 6 1/8 inch
Thickness 1/4 inch
, ✔✔Postcard maximum measurements - ✔✔6 inches length
4 1/4 inch height
1/16 of an inch
✔✔Postcards minimum measurements - ✔✔5 inch length
3 1/2 inch height
.007 inch thickness
✔✔Letter maximum measurements - ✔✔11 1/2 inch length
6 1/8 inch height
1/4 inch thick
✔✔Letter minimum measurements - ✔✔5 inch length
3 1/2 inch height
.007 inch thickness
✔✔Parcels maximum measurement - ✔✔Length + Girth combined
Cannot exceed 108"
Retail Ground 130"
✔✔Machinable parcel - ✔✔Must weigh at least 6 ounces but not more than 25 pounds
high density parcel maximum weight is 15 pounds
✔✔Irregular parcel - ✔✔Less than 6 inches in length or 3 inches in height or less than 6
ounces in weight
Tubes 26 inches or less
Merchandise samples that are not individually addressed and not letter size or flat size
✔✔Three types of parcels - ✔✔Machinable
Irregular
Non-machinable
✔✔Maximum weight for parcel - ✔✔No retail parcel product may weigh more than 70
pounds or measure more than 108 inches in length and girth combined
✔✔Mailability - ✔✔Determining if an item presented for mailing can be admitted into the
mail stream
✔✔3 Processing categories - ✔✔First class mail letters
First class mail flats
Parcels
✔✔Rectangular - ✔✔Letter sized mail is
