GUIDE QUESTIONS WITH 100%
Quiz_________________?
"Hard" Tactics -
Answer✅
exert more overt pressure
Exchange, Coalition, Pressure, Legitimating Tactics
Quiz_________________?
"Soft" Tactics (influence) -
Answer✅
more friendly/ not as threatening
(first 5) Rational Persuasion, Inspirational Appeals, Consultation, Ingratiation, Personal
Appeals
Quiz_________________?
12 Angry Men -
Answer✅
*public voting* - applies conformity pressure, social proof; *private vote* -- personal
accountability,
Quiz_________________?
1
, 12 Angry Men Procedural -
Answer✅
*Voting Strategies* (public vs private) *Framing* (show gain vs loss, expose bias, establish
frame early/ bait others) *Coalition-Building* (secure ally, learn others views/ commitment)
Quiz_________________?
3 Components of Attitudes -
Answer✅
*Affective*(feelings/emotions)
*Cognitive* (beliefs/ideas)
*Behavioral* (intentions/expectations)
**all influence behavior
Quiz_________________?
3 Determinants of Intention (predict/ influence intention and behavior) -
Answer✅
1. attitude toward the behavior (favorable/unfavorable) 2. subjective norm (perceived social
pressure)
3. perceived behavioral control (easy/difficulty to perform)
Quiz_________________?
3 Primary Functions of Performance Management -
Answer✅
1. make employee related decisions (justify pay raise, generate documents)
2. guide employee development (identify strengths/weaknesses + development needs) 3.
signal desired employee behavior (communicate what is expected from employees)
Quiz_________________?
360-degree Feedback -
2
, Answer✅
a process of self-evaluation in which feedback is obtained from the boss, subordinates, peers
and coworkers, and the employees themselves (most effective leaders underrated their
skills)
Quiz_________________?
4 Factors that Affect Media Richness -
Answer✅
1. Speed of Feedback 2. Channel 3. Type 4. Language Source
Quiz_________________?
4 Key Workplace Attitudes -
Answer✅
1. Organizational Commitment 2. Employee Engagement 3. Perceived Organizational
Support 4. Job Satisfaction
Quiz_________________?
4 Skills Most Desired by Employers -
Answer✅
1. Critical Thinking 2. Problem Solving 3. Judgement and Decision Making 4. Active Listening
Quiz_________________?
5 Predominant Models of Job Satisfaction -
Answer✅
1. Need Fulfillment 2. Met Expectations (difference between expectations and reality) 3.
Value Attainment (satisfaction results from fulfillment of important values) 4. Equity
(fairness) 5. Dispositional/genetic Components
Quiz_________________?
8 Biases that Commonly Affect Decision Making -
3
, Answer✅
1. Confirmation Bias (only listen to information that confirms bias)
2. Overconfidence Bias (overestimate skills/accuracy of prediction)
3. Availability Bias (consider information thats readily available in memory)
4. Representativeness Bias (look for info that supports previously formed
stereotypes/similar occurrences)
5. Anchoring Bias (first information received anchors bias)
6. Hindsight Bias (belief that we could have predicted the outcome)
7. Framing Bias (framing of question changes interpretation)
8. Escalation of Commitment Bias (hold ineffective course of action (like sunk cost))
Quiz_________________?
Acquired Needs Theory (Content Theory) -
Answer✅
3 Needs: *achievement, affiliation, power* -- drive employee behavior
employees desire being *rewarded for achievement*, are *motivated by teams*, and *like to
be in charge/help others develop*
Quiz_________________?
Actor/Observer Difference (contributes to Fundamental Attribution Error) -
Answer✅
differences in attribution based on who is making the assessment: *the actor or observer*
Actor: making an attribution to her context (External Attribution)
Observer: makes an internal attribution by thinking/worrying
Quiz_________________?
Agile Organization -
Answer✅
4
Quiz_________________?
"Hard" Tactics -
Answer✅
exert more overt pressure
Exchange, Coalition, Pressure, Legitimating Tactics
Quiz_________________?
"Soft" Tactics (influence) -
Answer✅
more friendly/ not as threatening
(first 5) Rational Persuasion, Inspirational Appeals, Consultation, Ingratiation, Personal
Appeals
Quiz_________________?
12 Angry Men -
Answer✅
*public voting* - applies conformity pressure, social proof; *private vote* -- personal
accountability,
Quiz_________________?
1
, 12 Angry Men Procedural -
Answer✅
*Voting Strategies* (public vs private) *Framing* (show gain vs loss, expose bias, establish
frame early/ bait others) *Coalition-Building* (secure ally, learn others views/ commitment)
Quiz_________________?
3 Components of Attitudes -
Answer✅
*Affective*(feelings/emotions)
*Cognitive* (beliefs/ideas)
*Behavioral* (intentions/expectations)
**all influence behavior
Quiz_________________?
3 Determinants of Intention (predict/ influence intention and behavior) -
Answer✅
1. attitude toward the behavior (favorable/unfavorable) 2. subjective norm (perceived social
pressure)
3. perceived behavioral control (easy/difficulty to perform)
Quiz_________________?
3 Primary Functions of Performance Management -
Answer✅
1. make employee related decisions (justify pay raise, generate documents)
2. guide employee development (identify strengths/weaknesses + development needs) 3.
signal desired employee behavior (communicate what is expected from employees)
Quiz_________________?
360-degree Feedback -
2
, Answer✅
a process of self-evaluation in which feedback is obtained from the boss, subordinates, peers
and coworkers, and the employees themselves (most effective leaders underrated their
skills)
Quiz_________________?
4 Factors that Affect Media Richness -
Answer✅
1. Speed of Feedback 2. Channel 3. Type 4. Language Source
Quiz_________________?
4 Key Workplace Attitudes -
Answer✅
1. Organizational Commitment 2. Employee Engagement 3. Perceived Organizational
Support 4. Job Satisfaction
Quiz_________________?
4 Skills Most Desired by Employers -
Answer✅
1. Critical Thinking 2. Problem Solving 3. Judgement and Decision Making 4. Active Listening
Quiz_________________?
5 Predominant Models of Job Satisfaction -
Answer✅
1. Need Fulfillment 2. Met Expectations (difference between expectations and reality) 3.
Value Attainment (satisfaction results from fulfillment of important values) 4. Equity
(fairness) 5. Dispositional/genetic Components
Quiz_________________?
8 Biases that Commonly Affect Decision Making -
3
, Answer✅
1. Confirmation Bias (only listen to information that confirms bias)
2. Overconfidence Bias (overestimate skills/accuracy of prediction)
3. Availability Bias (consider information thats readily available in memory)
4. Representativeness Bias (look for info that supports previously formed
stereotypes/similar occurrences)
5. Anchoring Bias (first information received anchors bias)
6. Hindsight Bias (belief that we could have predicted the outcome)
7. Framing Bias (framing of question changes interpretation)
8. Escalation of Commitment Bias (hold ineffective course of action (like sunk cost))
Quiz_________________?
Acquired Needs Theory (Content Theory) -
Answer✅
3 Needs: *achievement, affiliation, power* -- drive employee behavior
employees desire being *rewarded for achievement*, are *motivated by teams*, and *like to
be in charge/help others develop*
Quiz_________________?
Actor/Observer Difference (contributes to Fundamental Attribution Error) -
Answer✅
differences in attribution based on who is making the assessment: *the actor or observer*
Actor: making an attribution to her context (External Attribution)
Observer: makes an internal attribution by thinking/worrying
Quiz_________________?
Agile Organization -
Answer✅
4
