,Name: Class: Date:
chapter 1 m
Indicate whether the statement is true or false.
m m m m m m m
1. When applying the ISD model of training and development, the process often begins with the identification
m m m m m m m m m m m m m m m
mof a concern.
m m
a. True
b. False
2. Studies consistently conclude that the majority of organizations do not use the ISD model, opting for the
m m m m m m m m m m m m m m m m
mmore traditional ADDIE training and development model.
m m m m m m
a. True
b. False
3. Restructuring, downsizing, and reengineering often lead to changes in employees’ tasks and responsibilities
m m m m m m m m m m m m
mand so necessitate the need for training.
m m m m m m
a. True
b. False
4. A needs analysis typically has three levels including an organizational analysis, a departmental analysis, and a
m m m m m m m m m m m m m m m
mperson analysis. m
a. True
b. False
5. One of the reasons for the underinvestment in training and development by Canadian companies is the perception
m m m m m m m m m m m m m m m m
mthat training, learning, and development expenditures represent a cost rather than an investment.
m m m m m m m m m m m m
a. True
b. False
6. Components of a performance management process usually identify training and development needs of
m m m m m m m m m m m m
individuals leading to concrete plans for development of skills, knowledge, and abilities.
m m m m m m m m m m m m
a. True
b. False
7. A high-performance work system may be described as a specific combination of human resource practices
m m m m m m m m m m m m m m
that maximizes the knowledge, skills, abilities, flexibility, and commitment of employees.
m m m m m m m m m m m
a. True
b. False
8. Performance management is best categorized as a single event often associated with an annual performance
m m m m m m m m m m m m m m
mappraisal process. m
a. True
b. False
9. Human resource development is part of a larger system known as training and development.
m m m m m m m m m m m m m
a. True
b. False
10. According to research presented in the textbook, a negative relationship exists between per-employee expenditures
m m m m m m m m m m m m m
mon training and development and employee productivity levels.
m m m m m m m
,Name: Class: Date:
chapter 1 m
a. True
b. False
11. The trend toward flatter organizational structures is causing some element of blurriness in what constitutes
m m m m m m m m m m m m m m
traditional roles associated with management functions.
m m m m m m
a. True
b. False
12. Quebec is the only province in Canada to have mandatory training laws for companies with net profits greater
m m m m m m m m m m m m m m m m m
mthan $1 million.
m m
a. True
b. False
13. Organizations that incorporate training bonds into their training programs may have the ability to recover
m m m m m m m m m m m m m m
msome of their training costs.
m m m m
a. True
b. False
14. Development is described as a planned effort to develop employees’ knowledge, skills, and abilities to help
m m m m m m m m m m m m m m m
employees perform better at their current jobs.
m m m m m m m
a. True
b. False
15. The ISD model of training and development has three major steps: needs analysis, design, and delivery.
m m m m m m m m m m m m m m m
a. True
b. False
16. Company ABC decides to provide selected employees with cultural sensitivity training as it contemplates
m m m m m m m m m m m m m
mopening an office in Shanghai, China. This is a clear example of strategic training.
m m m m m m m m m m m m m
a. True
b. False
17. An organization’s learning and training strategy most often will NOT directly influence its training and
m m m m m m m m m m m m m m
mdevelopment programs. m
a. True
b. False
18. The main goal of the Edmonton Police Service’s mental health program was to improve interactions between
m m m m m m m m m m m m m m m
mpolice officers and mentally ill individuals. This is clearly an example of a training initiative, NOT a
m m m m m m m m m m m m m m m m
mdevelopment program. m
a. True
b. False
19. The key environmental factors that drive human resources and training and development within an
m m m m m m m m m m m m m
organization include technology, global competition, the labour market, and organizational strategy.
m m m m m m m m m m m
a. True
b. False
20. Unlike many industrialized countries, Canada has NOT experienced in any meaningful way the notion of ―skills
m m m m m m m m m m m m m m m
, Name: Class: Date:
chapter 1 m
mismatch.‖
a. True
b. False
21. One of the intrinsic benefits of training and development is the benefits realized by society.
m m m m m m m m m m m m m m
a. True
b. False
Indicate the answer choice that best completes the statement or answers the question.
m m m m m m m m m m m m
22. Several studies cited in the textbook appear to link training efforts by organizations and several
m m m m m m m m m m m m m m
mimportant organizational outcomes. Which statement is congruent with conclusions in these studies?
m m m m m m m m m m m
a. training often leads to higher turnover and gross margins
m m m m m m m m
b. training has a positive impact on overall customer satisfaction and profit levels
m m m m m m m m m m m
c. training is not linked to increases in productivity
m m m m m m m
d. training has a positive effect on an organization’s competitiveness but no impact
m m m m m m m m m m m
mon performance
m
23. Which of the following is NOT a benefit to society associated with training and development?
m m m m m m m m m m m m m m
a. higher levels of education
m m m
b. greater economic m
prosperity
m
c. better work–life balance
m m
d. improved standard of living m m m
24. Which of the following is a major goal of the Edmonton Police Service as described in the chapter-opening
m m m m m m m m m m m m m m m m m
vignette?
m
a. to improve the productivity of police officers
m m m m m m
b. to improve the confidence level of police officers when dealing with criminal elements in
m m m m m m m m m m m m m
the community
m m
c. to link training programs to the department’s strategic plan
m m m m m m m m
d. improve interactions between police officers and mentally ill individuals in the community
m m m m m m m m m m m
25. Which of the following would be considered part of a human resources system?
m m m m m m m m m m m m
a. organizational goals m
b. corporate leadership m
c. laws
d. performance appraisals m
26. Technology developments in the external environment influence the training needs within an organization
m m m m m m m m m m m m
because employees will require technology training for what reason?
m m m m m m m m m
a. to be marketable for other jobs
m m m m m
b. to capture efficiencies associated with
m m m m
mimproved technology m
c. to satisfy their own intrinsic benefits
m m m m m
d. to meet global demands
m m m
27. Organization XYZ decides to expand rapidly by acquiring other businesses. What is most likely to be the focus of
m m m m m m m m m m m m m m m m m m
chapter 1 m
Indicate whether the statement is true or false.
m m m m m m m
1. When applying the ISD model of training and development, the process often begins with the identification
m m m m m m m m m m m m m m m
mof a concern.
m m
a. True
b. False
2. Studies consistently conclude that the majority of organizations do not use the ISD model, opting for the
m m m m m m m m m m m m m m m m
mmore traditional ADDIE training and development model.
m m m m m m
a. True
b. False
3. Restructuring, downsizing, and reengineering often lead to changes in employees’ tasks and responsibilities
m m m m m m m m m m m m
mand so necessitate the need for training.
m m m m m m
a. True
b. False
4. A needs analysis typically has three levels including an organizational analysis, a departmental analysis, and a
m m m m m m m m m m m m m m m
mperson analysis. m
a. True
b. False
5. One of the reasons for the underinvestment in training and development by Canadian companies is the perception
m m m m m m m m m m m m m m m m
mthat training, learning, and development expenditures represent a cost rather than an investment.
m m m m m m m m m m m m
a. True
b. False
6. Components of a performance management process usually identify training and development needs of
m m m m m m m m m m m m
individuals leading to concrete plans for development of skills, knowledge, and abilities.
m m m m m m m m m m m m
a. True
b. False
7. A high-performance work system may be described as a specific combination of human resource practices
m m m m m m m m m m m m m m
that maximizes the knowledge, skills, abilities, flexibility, and commitment of employees.
m m m m m m m m m m m
a. True
b. False
8. Performance management is best categorized as a single event often associated with an annual performance
m m m m m m m m m m m m m m
mappraisal process. m
a. True
b. False
9. Human resource development is part of a larger system known as training and development.
m m m m m m m m m m m m m
a. True
b. False
10. According to research presented in the textbook, a negative relationship exists between per-employee expenditures
m m m m m m m m m m m m m
mon training and development and employee productivity levels.
m m m m m m m
,Name: Class: Date:
chapter 1 m
a. True
b. False
11. The trend toward flatter organizational structures is causing some element of blurriness in what constitutes
m m m m m m m m m m m m m m
traditional roles associated with management functions.
m m m m m m
a. True
b. False
12. Quebec is the only province in Canada to have mandatory training laws for companies with net profits greater
m m m m m m m m m m m m m m m m m
mthan $1 million.
m m
a. True
b. False
13. Organizations that incorporate training bonds into their training programs may have the ability to recover
m m m m m m m m m m m m m m
msome of their training costs.
m m m m
a. True
b. False
14. Development is described as a planned effort to develop employees’ knowledge, skills, and abilities to help
m m m m m m m m m m m m m m m
employees perform better at their current jobs.
m m m m m m m
a. True
b. False
15. The ISD model of training and development has three major steps: needs analysis, design, and delivery.
m m m m m m m m m m m m m m m
a. True
b. False
16. Company ABC decides to provide selected employees with cultural sensitivity training as it contemplates
m m m m m m m m m m m m m
mopening an office in Shanghai, China. This is a clear example of strategic training.
m m m m m m m m m m m m m
a. True
b. False
17. An organization’s learning and training strategy most often will NOT directly influence its training and
m m m m m m m m m m m m m m
mdevelopment programs. m
a. True
b. False
18. The main goal of the Edmonton Police Service’s mental health program was to improve interactions between
m m m m m m m m m m m m m m m
mpolice officers and mentally ill individuals. This is clearly an example of a training initiative, NOT a
m m m m m m m m m m m m m m m m
mdevelopment program. m
a. True
b. False
19. The key environmental factors that drive human resources and training and development within an
m m m m m m m m m m m m m
organization include technology, global competition, the labour market, and organizational strategy.
m m m m m m m m m m m
a. True
b. False
20. Unlike many industrialized countries, Canada has NOT experienced in any meaningful way the notion of ―skills
m m m m m m m m m m m m m m m
, Name: Class: Date:
chapter 1 m
mismatch.‖
a. True
b. False
21. One of the intrinsic benefits of training and development is the benefits realized by society.
m m m m m m m m m m m m m m
a. True
b. False
Indicate the answer choice that best completes the statement or answers the question.
m m m m m m m m m m m m
22. Several studies cited in the textbook appear to link training efforts by organizations and several
m m m m m m m m m m m m m m
mimportant organizational outcomes. Which statement is congruent with conclusions in these studies?
m m m m m m m m m m m
a. training often leads to higher turnover and gross margins
m m m m m m m m
b. training has a positive impact on overall customer satisfaction and profit levels
m m m m m m m m m m m
c. training is not linked to increases in productivity
m m m m m m m
d. training has a positive effect on an organization’s competitiveness but no impact
m m m m m m m m m m m
mon performance
m
23. Which of the following is NOT a benefit to society associated with training and development?
m m m m m m m m m m m m m m
a. higher levels of education
m m m
b. greater economic m
prosperity
m
c. better work–life balance
m m
d. improved standard of living m m m
24. Which of the following is a major goal of the Edmonton Police Service as described in the chapter-opening
m m m m m m m m m m m m m m m m m
vignette?
m
a. to improve the productivity of police officers
m m m m m m
b. to improve the confidence level of police officers when dealing with criminal elements in
m m m m m m m m m m m m m
the community
m m
c. to link training programs to the department’s strategic plan
m m m m m m m m
d. improve interactions between police officers and mentally ill individuals in the community
m m m m m m m m m m m
25. Which of the following would be considered part of a human resources system?
m m m m m m m m m m m m
a. organizational goals m
b. corporate leadership m
c. laws
d. performance appraisals m
26. Technology developments in the external environment influence the training needs within an organization
m m m m m m m m m m m m
because employees will require technology training for what reason?
m m m m m m m m m
a. to be marketable for other jobs
m m m m m
b. to capture efficiencies associated with
m m m m
mimproved technology m
c. to satisfy their own intrinsic benefits
m m m m m
d. to meet global demands
m m m
27. Organization XYZ decides to expand rapidly by acquiring other businesses. What is most likely to be the focus of
m m m m m m m m m m m m m m m m m m
