PNC (questions n answers) A+ graded
already passed
Explain requirements for changing and adding signers to business accounts? - correct answer
✔✔ KYC the requester. Verify requester is authorized to act on behalf of the business. If
needed, obtain proof of authorization to request the change i.e. minutes from meeting.
Complete a new resolution for the account and a new signature card with appropriate
signatures. For new signer obtain name, title, authority for withdraws. Add new signer to
contact view of contact folder.
Explain the account opening procedure for non-US citizens - correct answer ✔✔ -Determine
resident alien vs. non-resident alien
-TIN? W-8 required if no SS#, use foreign address for W-8
-Ask politically exposed person question
-Immigrant refugee I-94 form must be present if applicable
-2 forms of ID
-US Drivers license cannot be primary ID for Non-US citizen
-Only time photo of ID should be made is to attach to W-8
Do Employees deny wire transfers via fax/phone/courier? - correct answer ✔✔ Customers
requesting a wire request via phone should be directed to the PNC Call Center. Call 1800 PNC
BANK.
Demonstrate how to perform online banking and ATM PIN request. Do they always provide the
customer with the desktop keypad to enter a PIN. - correct answer ✔✔ Any customer PIN or
password request where system input is required must be performed by the customer-no
exceptions. PIN input is via the Key pad and passwords via the keyboard.
, Do employees with authority limits perform the appropriate review process before approving a
transaction? Do they take additional steps when red flags exist? - correct answer ✔✔ Fraud
Triangle, account activity, availability funds, comparing items presented to paid items in
transaction history,
Are all branch employees aware of the procedure for accepting an On-US one on one deposit of
$100,000 or more? - correct answer ✔✔ Any 1-on-1 check for $100,000 drawn on PNC requires
a thorough inspection of the deposited item. (signature, sufficient funds, stops/holds/alerts,
etc.)
Are employees aware of various scams and able to identify suspicious or unusual activity by
having an appropriate conversation with the customer? - correct answer ✔✔ Lottery or
sweepstakes, internet scams with over payments for purchases, secrete shopper scams, jobs to
clear checks, large checks from unknown sources requesting funds to be returned.
Do employees understand how and when to request a deposit verification? - correct answer
✔✔ 1. One on one deposit of $1 million or more. -Deposit must be faxed to DRU at 502-
5814850 and Deposit Verification service request must be entered via system. The manager or
designee must must initial deposit ticket as their indication that the first two were completed.
2. SUSPICIOUS deposit of $5000 or more
3. A large withdrawal on a recent suspicious deposit of $5000 or more.
Are employees aware of authority limits surrounding the use of debit/ credit memos? - correct
answer ✔✔ Debit/ credit memo authorized signer dollar thresholds coincide with the
employees approved check cashing/official check signing authority. Debit and credit memos
must be prepared by one employee and reviewed and authorized by another employee. It is not
typical for another line of business to request a credit/debit memo. (ie business banker, wealth,
PNC Investments)
Are employees aware of the process to allow access to a safe deposit box. What do you do if the
information didn't match? - correct answer ✔✔ Request ID and compare name to box
information on the service browser, contract and access card. Employee should record his/her
already passed
Explain requirements for changing and adding signers to business accounts? - correct answer
✔✔ KYC the requester. Verify requester is authorized to act on behalf of the business. If
needed, obtain proof of authorization to request the change i.e. minutes from meeting.
Complete a new resolution for the account and a new signature card with appropriate
signatures. For new signer obtain name, title, authority for withdraws. Add new signer to
contact view of contact folder.
Explain the account opening procedure for non-US citizens - correct answer ✔✔ -Determine
resident alien vs. non-resident alien
-TIN? W-8 required if no SS#, use foreign address for W-8
-Ask politically exposed person question
-Immigrant refugee I-94 form must be present if applicable
-2 forms of ID
-US Drivers license cannot be primary ID for Non-US citizen
-Only time photo of ID should be made is to attach to W-8
Do Employees deny wire transfers via fax/phone/courier? - correct answer ✔✔ Customers
requesting a wire request via phone should be directed to the PNC Call Center. Call 1800 PNC
BANK.
Demonstrate how to perform online banking and ATM PIN request. Do they always provide the
customer with the desktop keypad to enter a PIN. - correct answer ✔✔ Any customer PIN or
password request where system input is required must be performed by the customer-no
exceptions. PIN input is via the Key pad and passwords via the keyboard.
, Do employees with authority limits perform the appropriate review process before approving a
transaction? Do they take additional steps when red flags exist? - correct answer ✔✔ Fraud
Triangle, account activity, availability funds, comparing items presented to paid items in
transaction history,
Are all branch employees aware of the procedure for accepting an On-US one on one deposit of
$100,000 or more? - correct answer ✔✔ Any 1-on-1 check for $100,000 drawn on PNC requires
a thorough inspection of the deposited item. (signature, sufficient funds, stops/holds/alerts,
etc.)
Are employees aware of various scams and able to identify suspicious or unusual activity by
having an appropriate conversation with the customer? - correct answer ✔✔ Lottery or
sweepstakes, internet scams with over payments for purchases, secrete shopper scams, jobs to
clear checks, large checks from unknown sources requesting funds to be returned.
Do employees understand how and when to request a deposit verification? - correct answer
✔✔ 1. One on one deposit of $1 million or more. -Deposit must be faxed to DRU at 502-
5814850 and Deposit Verification service request must be entered via system. The manager or
designee must must initial deposit ticket as their indication that the first two were completed.
2. SUSPICIOUS deposit of $5000 or more
3. A large withdrawal on a recent suspicious deposit of $5000 or more.
Are employees aware of authority limits surrounding the use of debit/ credit memos? - correct
answer ✔✔ Debit/ credit memo authorized signer dollar thresholds coincide with the
employees approved check cashing/official check signing authority. Debit and credit memos
must be prepared by one employee and reviewed and authorized by another employee. It is not
typical for another line of business to request a credit/debit memo. (ie business banker, wealth,
PNC Investments)
Are employees aware of the process to allow access to a safe deposit box. What do you do if the
information didn't match? - correct answer ✔✔ Request ID and compare name to box
information on the service browser, contract and access card. Employee should record his/her
