AAHAM CRCS Patient Access Front Office
Exam Questions With Correct Answers
Which |of |the |following |is |not |typical |goal |for |reengineering |Patient |access? |- |CORRECT |
ANSWER✔✔-Free |up |staff |time |for |training |on |new |technology |and |regulations.
Which |of |the |following |is |not |gathered |during |preregistration |or |pre-admission? |- |CORRECT |
ANSWER✔✔-History |of |chief |complaint
What |is |the |term |for |diagnostic |medical |testing |before |surgical |or |invasive |procedures |to |
determine |hospitalization/surgical |suitability? |- |CORRECT |ANSWER✔✔-Preadmission |testing
Which |of |the |following |is |not |true |of |recertification |and |preauthorization? |- |CORRECT |
ANSWER✔✔-The |key |success |factor |is |implementing |a |strong |customer |service |philosophy |
and |forming |a |feeling |of |partnership |between |the |patient |and |provider.
Which |of |the |following |is |not |suggested |practice |before |seeing |a |patient |in |the |office? |- |
CORRECT |ANSWER✔✔-Mailing |the |Notice |of |Privacy |Practices
Which |of |the |following |is |not |a |recommended |question |to |answer |during |insurance |
verification? |- |CORRECT |ANSWER✔✔-Has |the |policyholder |ever |been |late |with |a |premium |
payment?
What |information |is |needed |to |calculate |the |patient's |estimated |responsibility |for |a |hospital |
stay? |(All |apply) |- |CORRECT |ANSWER✔✔-(A.)ALOS |for |the |diagnosis
(B.)Average |cost |per |day |by |type |of |service
(C.)Admitting |physician's |estimated |length |of |stay
, (D.)The |hospital's |flat |rate |procedures/DRG/Contractual |Payer |Allowance
(E.)The |daily |room |charge |by |type
(F.)Patient |third-party |insurance |plan |benefit |levels
What |are |the |five |collection |control |points? |- |CORRECT |ANSWER✔✔-Facility |Setting
(1.)Preadmission |
(2.)Admission
(3.)In-house
(4.)At |discharge
(5.)After |discharge
Provider |Practice |Setting
(1.)Preservice
(2.)Time |of |Service
(3.)In-House
(4.)At |checkout
(5.)Post |service
During |which |two |collection |control |points |is |a |patient |most |likely |to |pay? |- |CORRECT |
ANSWER✔✔-Facility |Setting
(1.)Preadmission
(2.)Admission
Provider |Practice |Setting
(1.)Preservice
(2.)Time |of |service
Exam Questions With Correct Answers
Which |of |the |following |is |not |typical |goal |for |reengineering |Patient |access? |- |CORRECT |
ANSWER✔✔-Free |up |staff |time |for |training |on |new |technology |and |regulations.
Which |of |the |following |is |not |gathered |during |preregistration |or |pre-admission? |- |CORRECT |
ANSWER✔✔-History |of |chief |complaint
What |is |the |term |for |diagnostic |medical |testing |before |surgical |or |invasive |procedures |to |
determine |hospitalization/surgical |suitability? |- |CORRECT |ANSWER✔✔-Preadmission |testing
Which |of |the |following |is |not |true |of |recertification |and |preauthorization? |- |CORRECT |
ANSWER✔✔-The |key |success |factor |is |implementing |a |strong |customer |service |philosophy |
and |forming |a |feeling |of |partnership |between |the |patient |and |provider.
Which |of |the |following |is |not |suggested |practice |before |seeing |a |patient |in |the |office? |- |
CORRECT |ANSWER✔✔-Mailing |the |Notice |of |Privacy |Practices
Which |of |the |following |is |not |a |recommended |question |to |answer |during |insurance |
verification? |- |CORRECT |ANSWER✔✔-Has |the |policyholder |ever |been |late |with |a |premium |
payment?
What |information |is |needed |to |calculate |the |patient's |estimated |responsibility |for |a |hospital |
stay? |(All |apply) |- |CORRECT |ANSWER✔✔-(A.)ALOS |for |the |diagnosis
(B.)Average |cost |per |day |by |type |of |service
(C.)Admitting |physician's |estimated |length |of |stay
, (D.)The |hospital's |flat |rate |procedures/DRG/Contractual |Payer |Allowance
(E.)The |daily |room |charge |by |type
(F.)Patient |third-party |insurance |plan |benefit |levels
What |are |the |five |collection |control |points? |- |CORRECT |ANSWER✔✔-Facility |Setting
(1.)Preadmission |
(2.)Admission
(3.)In-house
(4.)At |discharge
(5.)After |discharge
Provider |Practice |Setting
(1.)Preservice
(2.)Time |of |Service
(3.)In-House
(4.)At |checkout
(5.)Post |service
During |which |two |collection |control |points |is |a |patient |most |likely |to |pay? |- |CORRECT |
ANSWER✔✔-Facility |Setting
(1.)Preadmission
(2.)Admission
Provider |Practice |Setting
(1.)Preservice
(2.)Time |of |service
