TRAINING & DEVELOPMENT EXAM 1
(CHAPTERS 1-3) 2024/25 QUESTIONS WITH
COMPLETE SOLUTIONS.
1 of 130
Term
A key feature of a learning organization is that it is
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financial physical
intangible --> people very adaptable and flexible
holistic, company-wide, better ways
as needed
to operate
, Don't know?
2 of 130
Definition
using information about other companies' training practices to help
determine the appropriate type, level, and frequency of training
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Positioning Task Analysis
Benchmarking Diversification
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3 of 130
Term
Training plays a key role in ensuring that employees accept and
work more effectively with each other by providing them with a
new set of skills, including:
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, -Communicating effectively with employees from diverse backgrounds
-Coaching, training, and developing employees of different ages,
educational backgrounds, ethnicities, physical abilities, and races
-Providing effective and fair performance feedback
-Conflict resolution
-Leadership Development
-Training managers to respond to generational differences
-Creating a work environment that allows all employees to exercise
(1) traicnrienagtiivsistuyeasn, dincinlundoivnagtiotansks to be performed;
(2)the knowledge, skills, and abilities required for successful task performance;
(3)the necessary equipment; and
(4)the conditions under which the tasks have to be performed
embraces a culture of lifelong learning, enabling all employees to acquire and
share knowledge continually
Improvements in product or service quality do not stop when formal training is
completed.
Managers take an active role in identifying training needs and helping to ensure
that employees use training in their work.
Employees are actively encouraged to share knowledge with colleagues and
other work groups across the company using e-mail and the Internet
1. The amount of training devoted to current or future job skills
2. The extent to which training is customized for the particular
needs of an employee or is developed based on the needs of a team,
unit, or division
3.Whether training is restricted to specific groups of employees (such as
a person's identified as having managerial talent) or open to all
employees
4.Whether training is planned and systematically administered, provided
only when problems occur, or developed spontaneously as a reaction to
what
competitors are doing
5.The importance placed on training compared to other human resource
management (HRM) practices such as selection and compensation
, Don't know?
4 of 130
Term
Self-efficacy
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is employees' belief that they
is trainees' desire to learn
can perform their job or learn
the content of training
the content of the training
programs
program successfully
refers to the job's refers to how fast and accurately a
performance standards person can solve math problems
Don't know?
5 of 130
Term
Advantages of Outsourcing Training
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-Cost Savings
-Time Savings
the policies, practices, and
-Improvements in compliance
systems that influence employees'
behavior,
(CHAPTERS 1-3) 2024/25 QUESTIONS WITH
COMPLETE SOLUTIONS.
1 of 130
Term
A key feature of a learning organization is that it is
Give this one a try later!
financial physical
intangible --> people very adaptable and flexible
holistic, company-wide, better ways
as needed
to operate
, Don't know?
2 of 130
Definition
using information about other companies' training practices to help
determine the appropriate type, level, and frequency of training
Give this one a try later!
Positioning Task Analysis
Benchmarking Diversification
Don't know?
3 of 130
Term
Training plays a key role in ensuring that employees accept and
work more effectively with each other by providing them with a
new set of skills, including:
Give this one a try later!
, -Communicating effectively with employees from diverse backgrounds
-Coaching, training, and developing employees of different ages,
educational backgrounds, ethnicities, physical abilities, and races
-Providing effective and fair performance feedback
-Conflict resolution
-Leadership Development
-Training managers to respond to generational differences
-Creating a work environment that allows all employees to exercise
(1) traicnrienagtiivsistuyeasn, dincinlundoivnagtiotansks to be performed;
(2)the knowledge, skills, and abilities required for successful task performance;
(3)the necessary equipment; and
(4)the conditions under which the tasks have to be performed
embraces a culture of lifelong learning, enabling all employees to acquire and
share knowledge continually
Improvements in product or service quality do not stop when formal training is
completed.
Managers take an active role in identifying training needs and helping to ensure
that employees use training in their work.
Employees are actively encouraged to share knowledge with colleagues and
other work groups across the company using e-mail and the Internet
1. The amount of training devoted to current or future job skills
2. The extent to which training is customized for the particular
needs of an employee or is developed based on the needs of a team,
unit, or division
3.Whether training is restricted to specific groups of employees (such as
a person's identified as having managerial talent) or open to all
employees
4.Whether training is planned and systematically administered, provided
only when problems occur, or developed spontaneously as a reaction to
what
competitors are doing
5.The importance placed on training compared to other human resource
management (HRM) practices such as selection and compensation
, Don't know?
4 of 130
Term
Self-efficacy
Give this one a try later!
is employees' belief that they
is trainees' desire to learn
can perform their job or learn
the content of training
the content of the training
programs
program successfully
refers to the job's refers to how fast and accurately a
performance standards person can solve math problems
Don't know?
5 of 130
Term
Advantages of Outsourcing Training
Give this one a try later!
-Cost Savings
-Time Savings
the policies, practices, and
-Improvements in compliance
systems that influence employees'
behavior,
