IHOP SOP Test Questions 2023/2024 Already Graded A

IHOP SOP Test Questions 2023/2024 Already Graded A In what order should food be stored/put away? 1) Refrigerated 2) Frozen 3) Dry What does FIFO stand for? First In First Out Dry goods should be stored within what temperature range? 50ﾟ-70ﾟ Upon delivery, frozen foods must be: Solid to the touch Cardboard boxes should always be: Broken down before being thrown in the dumpster How often should the inside of trash containers be washed? Everyday When is it acceptable to keep the back door propped open? Never When should trash disposal occur? ONLY during daylight hours If a guest complains that their soda tastes "flat," the issue is most likely: Low CO2 supply at the soda machine Where should the ice scoop never be stored? Out of the ice in a clean, sanitized holder or container What 2 areas should be checked for cleanliness on the milk machine before it is filled? 1) Pinch Point 2) Dispensing Arm Washing full loads in the dishwasher helps to conserve what 3 items? 1) Water 2) Cleaning Agent 3) Electricity What can happen when racks or cylinders in the dishwasher are packed too tightly? Dishes and silverware may not get properly cleaned and sanitized What is the first step in washing dishes? 1) Scrape & pre-rinse What are the steps to clean the BOH floors? 1) Sweep 2) Mop with detergent solution 3) Mop rinse with hot water What is the term for when microorganisms are transferred from one surface to another? Cross-Contamination What is the preferred method for thawing food? In a refrigerator between 33ﾟ and 41ﾟ What food temperature range is known as the Temperature Danger Zone? 41ﾟ - 140ﾟ What is a guest likely to think if a restroom does not meet standards and appears dirty? That the restaurant is dirty overall How long does it take to check restrooms using the 10 restroom standards? 10 seconds At a minimum, how often should restroom cleanliness be checked? Every 30 minutes What is the server garnish for Strawberry Banana Pancakes? Rosette of Whipped Topping What is the server garnish for NY Cheesecake Pancakes? Powdered sugar & a rosette of whipped topping What is the server garnish for Double Blueberry Pancakes? Rousette of Whipped Topping What is the difference between over-easy and over-medium eggs? The whites around the yolk are firm for over-medium eggs and soft for over-easy. What accompanies all large salads? Nothing The "Denver Mix" contains what 2 ingredients? Equal parts diced onions and diced bell peppers What are the 5 choices of French Toast for the CYO French Toast Combo? 1) Original French Toast 2) Strawberry Banana French Toast 3) Bananas Foster Brioche French Toast 4) Brioche French Toast 5) Stuffed French Toast How many pancakes are served with the "Savory Crepes" menu items? None What 5 items does a Split Decision breakfast consist of? 1) 2 triangles of French toast 2) 2 eggs 3) 2 bacon strips 4) 2 pork sausage links 5) 2 buttermilk pancakes What kinds of breakfast meat come with the Breakfast Sampler? 1) 2 bacon strips 2) 2 pork sausage links 3) 2 ham slices What automatically comes with the Egg White Vegetable Omelette? Mixed Fruit How many pancakes are served with the Rooty Tooty Fresh 'N Fruity pancakes? 4 Which 5 sides can be chosen to accompany any omelette? 1) 3 Buttermilk Pancakes 2) Hash Browns 3) Toast 4) Mixed Fruit 5) 3 Flavored Pancakes What 2 things should be repeated to a phone-ahead guest after they arrive and their pick up their order is ready? 1) Repeat their Full Order 2) Repeat the Total Amount Due What 4 pieces of information must be added to a carry out phone order when entering it into the POS? 1) Name 2) "To-Go" order designation 3) Phone number 4) Pick-up time What should be done immediately after writing down a carry-out phone order? Read the full order back to the guest, including any modifications What two things should be asked of a guest after they place their order by phone? 1) Name 2) Phone Number What is the maximum amount of money that can be put on an IHOP gift card? $500.00 What are the 2 best times to sell IHOP gift cards to customers? 1) Dropping off their check 2) Picking up their check What is it called when guests pay for their meal at a cashier stand? Cashier Banking How should it be addressed when a guest voices concerns when leaving? Use the BLAST method to address their concerns What 2 things should be said by a server to a guest when they are leaving the restaurant? 1) Thank you 2) Come back again Which 2 team members should check the bottoms of plates for sticky substances before food is delivered to guests? 1) Server 2) Food Runner Which team member is responsible for garnishing the order and confirming that plate presentations is correct? Expeditor Which team members are responsible for ensuring each plate is "picture perfect?" Every team member is responsible What 2 things should a server do when checking back with guests after their check has been dropped off? 1) Refilling beverages 2) Addressing any other needs When should a checked be dropped off to a table? After the server has "read" the table and determined the best time to bring the check. What is it called when a server checks back on a table after 2 minutes or when guests have eaten 2 bites of food? "Two Bite, Two Minute Rule" When servers are manicuring a table, what should they say when reaching in front of a guest? Pardon my reach What should be announced when food is delivered to a table? Each guests order with modifications as the food is set in front of them When food is about to be delivered to a table, plates should loaded according to what? Seat position What are the 3 appropriate responses when an Expeditor requests a food runner? 1) Got it 2) First round 3) Guest request How soon after a table's order has been taken should their requested condiments be delivered and drink needs be checked on? 3 to 5 minutes What should a server do immediately after taking a table's order and walking away? Input the order into the POS A food runner should never do this while carrying multiples plates to a guest's table? Balance plates against their body What should an expediter immediately do when cold food is placed in the pass bar? Remove it so it does not get warmed by the heat lamps What are the 2 primary tasks of the Expeditor Role? 1) Verifying the accuracy of an order 2) Adding garnish It is important to do this before taking orders from multiple tables during the same time period: Enter one order into the POS before taking another table's order What is "Order to Delivery" time? The time it takes from when the guest orders, to when their food is delivered to the table. What is the standard "Order-to-Delivery Time" for dinner? 16 minutes What is the standard "Order-to-Delivery Time" for lunch? 12 minutes What is the standard "Order-to-Deliver Time" for breakfast? 11 minutes What is the term for enhancing a guests meal by suggesting items that they may not have thought about when ordering? Suggestive Selling What is the best way to be successful with suggestive selling as a server? Know the menu firsthand What is the term that means to write down a table's order and enter it into the POS using Pivot Points? Seat Handling What type of condiments should servers bring to a table Only the condiments the table requested when the server asked them which ones to bring after writing down their order What is the best way to ensure accuracy when taking a food order? Write the order down IHOP guests can often be grouped into which 3 categories? 1) Fast 2) Friendly 3) Exact What 3 ways can a server show they are engaged in conversation between them and a guest? 1) Nod occasionally 2) Have an open posture 3) Keep smiling Each team member does this when serving in a "Zone:" They take care of their own guests along with their teammates guests. This is the term used to describe a method of service when multiple servers work together within a specific area of the restaurant: Zone Service What should you do to show that you have been to a table? Take the coffee pot with you What should servers do when taking a table's drink order? Offer specific beverages appropriate for the time of day What are the 3 best ways to make a great first impressions with a guest? 1) Smile 2) Give a warm, genuine greeting 3) Introduce yourself What should you do if a guest begins suffering from symptoms found on the Food Allergens Poster? Call 911 The grill should be scraped and cleaned between users or after certain recipes in order to reduce the risk of what? Cross-Contamination What should a server do if a guest asks them questions about allergens? Refer all questions to the Manager on Duty How often is a LTO menu generally reset? Every 2 months What 2 characteristics do most items on the Senior Menu have 1) Smaller in size 2) Lower in price How many pins or buttons can a server wear at one time? No more than 2 How long can team members grow their facial hair? 1/2 inch When are belts required to be worn with black uniform pants? When the pants have belt loops All lacerations and sores on hands be cleaned, bandaged and covered with 1 of these 2 materials: 1) Clean gloves OR 2) Finger cots Regardless of concentration or cleanliness, how often should sanitizer solution be changed? Every 2 hours How long should hands be washed in a sink that is dedicated ONLY to hand washing? 20 seconds You must thoroughly wash your hands and fingernails before handling what 3 items? 1) Food 2) Utensils 3) Food contact equipment When is the ideal time to mop the floors in the restaurant? During slow or low business periods In what direction should you cut while using a knife? Away from your body, especially your fingers What 2 steps must be taken if glass breaks in a sink? 1) Drain all water from sink 2) Remove the glass with a pair of tongs