Enterprise MQI Exam Rated A+ Solution guide(Verified)

Enterprise MQI Exam Rated A+ Solution guide(Verified) Four Categories of Sexual Harassment - Answer- Verbal: Name calling, making sexual remarks Nonverbal: winking, staring Visual: emails and drawings Physical: touching or brushing up too closely 4 Steps to Progressive Discipline - Answer- Set the expectation/training Verbal warning Written warning Termination Business Ethics Committee - Answer- Mike Filomena Tyler Gardner Kylee Eisenman Jillian Connolly Matthew Krupinski Dan Newton Aaron Williams Members of the Risk Team - Answer- Luis Perez, Matthew Krupinski, Aaron Williams 3rd Party Claim - Answer- 1. Check LDR if there is already a claim 2. Gather information from insurance agent then write claim on unit 3. In claim write that you spoke to agent and will add information later 4. Now with VX # give that and RCS # to customer 18-20 Rental Requirements - Answer- Direct bill with name Verify full coverage insurance, manager approval, FCAR or less Order from military 5 Things that go into ARQ - Answer- CLIPR 1. claim creation 2. loss description 3. insurance info 4. police report 5. repair vending How is ARQ graded - Answer- Claim creation - within 48 hours, pictures Loss description - cx aware of damage, if we are pursuing them Police report - report #, officer name, badge #, department Insurance capture percentage - cx insurance information, company and policy #, no insurance in all boxes or do not pursue Repair vending - select dent magic every time Uninsured Losses - Answer- CLUEE Conversions - Proper underwriting, callbacks help Lot damage - Lot plan, park nicer cars (or kia) in wash bays, lock them Undocs - Walk arounds, damage evaluator helps Employee Loss - drive inexpensive cars Employee Liability - employee hits someone, drive safe How to calculate reserves - Answer- Losses (subro and CDW) in last 12 months / 12 months/ cars in fleet Steps to conversion process - Answer- 1. Drive by 2. Contact risk, skip trace 3. Work trace for 24 hours 4. Demand letter 5. Report stolen 3 Reasons to Pend Tickets - Answer- Direct bill extension Drop at 3rd party location Car gets impounded Calculate IPC - Answer- (ADR * Days of the Month * DE%) + Net Other Calculate Breakeven - Answer- IPC - OP Calculate OP - Answer- IPC - Breakeven Drive Revenue - Answer- Sit tight drive rate sell products Drive Net Other - Answer- damage evaluator show each product fact finding Controllable Costs - Answer- BCUF Bad debt ($4.00) - control by working AR Cust sat ($2.50) - control by providing great service and not doing frequent refunds Uninsured loss ($9.00) - underwriting, callbacks, walk arounds on vehicles Fuel ($5.00 credit) - sell ppf, hold customer accountable Year company was founded - Answer- 1957 When was We'll Pick You Up started - Answer- 1970s Alamo and National Acquisition - Answer- 2007 When was GP38 Founded - Answer- 1991 3 things to win Exceptional Achievement Award - Answer- Customer service at or above company average Days earned growth at or above company average Net profit at or above company average (OP+Flip) 6 points of cultural compass - Answer- DOWBEP 1. Diversity and Inclusion 2. Operations 3. Workplace Quality 4. Business Ethics 5. Environmental Conservation 6. Public Affairs and Philanthropy