Vivint Exam Questions With Complete
Solutions
Q: |Who |signs |the |agreements |and |does |the |digital |survey? |- |CORRECT |ANSWER✔✔-The |
customer |who's |name |is |on |the |account. |No |exceptions!
Q: |What |partners |do |we |use |to |finance |the |equipment? |- |CORRECT |ANSWER✔✔-Citizens |and |
Fortiva
Q: |Why |is |VIVINT |better? |Them |vs. |Us |- |CORRECT |ANSWER✔✔-Upfront |cost |vs. |finance
DIY |vs. |professional |install |
Phone |call |vs. |2 |way |voice
Multiple |apps |vs. |one |app
Price |rises |vs. |lowers
3rd |party |drama |vs. |in |house
Hardware |vs. |software
WiFi |vs. |cellular
Motion |clips |vs. |continuous |
Limited |warranty |vs. |lifetime
Q: |What |are |the |"Can |We |Pay |Questions?" |- |CORRECT |ANSWER✔✔-1. |Are |you |the |
homeowner?
2. |Do |you |consider |yourselves |vocal |people? |
3. |Would |you |use |the |system |more |when |home, |away, |or |both?
4. |How |often |would |you |use |this |system? |Weekly? |Daily? |Monthly?
, 5. |If |a |friend |asked |you |why |you |got |vivint |as |opposed |to |ADT, |Nest |or |6. |6. |Ring |what |would |
you |say |and |why?
7. |What |are |your |3 |favorite |devices |or |features |in |the |system |and |why?
8. |Would |you |be |okay |leaving |our |vivint |sign |in |the |yard?
9. |Is |it |okay |we |use |your |name |as |a |positive |reference |in |the |neighborhood?
10. |Would |you |have |any |problems |working |with |our |techs |schedule |to |get |the |best |deal?
Q: |How |do |you |help |a |customer |get |a |new |sign |- |CORRECT |ANSWER✔✔-Email: |
Q: |If |a |customer |is |having |trouble |with |system, |who |should |they |contact? |- |CORRECT |
ANSWER✔✔-Customer |loyalty |877.275.0177 |
Or
Visit |our |live |chat |@ |VIVINT.com
Q: |If |customer |is |in |need |of |immediate |attention |or |you |need |help |saving |an |account |from |
canceling, |who |should |you |contact? |- |CORRECT |ANSWER✔✔-Email | |and |
explain |the |situation. |Be |sure |to |include |customers |name |and |account |number.
Q: |What |are |good |ways |to |build |rapport |with |customers? |- |CORRECT |ANSWER✔✔-1. |Use |
customers |name, |a |lot |
2. |Compliment |something |about |them |or |home
3. |Find |common |ground
4. |Match |& |mirror |mannerisms |and |speech
Q: |Which |homes |should |you |first |talk |to |when |starting |a |new |area? |- |CORRECT |ANSWER✔✔-
Existing |VIVINT |customers. |Make |sure |their |satisfied |with |their |service |and |ask |for |a |post |on |
the |neighborhood |page
Solutions
Q: |Who |signs |the |agreements |and |does |the |digital |survey? |- |CORRECT |ANSWER✔✔-The |
customer |who's |name |is |on |the |account. |No |exceptions!
Q: |What |partners |do |we |use |to |finance |the |equipment? |- |CORRECT |ANSWER✔✔-Citizens |and |
Fortiva
Q: |Why |is |VIVINT |better? |Them |vs. |Us |- |CORRECT |ANSWER✔✔-Upfront |cost |vs. |finance
DIY |vs. |professional |install |
Phone |call |vs. |2 |way |voice
Multiple |apps |vs. |one |app
Price |rises |vs. |lowers
3rd |party |drama |vs. |in |house
Hardware |vs. |software
WiFi |vs. |cellular
Motion |clips |vs. |continuous |
Limited |warranty |vs. |lifetime
Q: |What |are |the |"Can |We |Pay |Questions?" |- |CORRECT |ANSWER✔✔-1. |Are |you |the |
homeowner?
2. |Do |you |consider |yourselves |vocal |people? |
3. |Would |you |use |the |system |more |when |home, |away, |or |both?
4. |How |often |would |you |use |this |system? |Weekly? |Daily? |Monthly?
, 5. |If |a |friend |asked |you |why |you |got |vivint |as |opposed |to |ADT, |Nest |or |6. |6. |Ring |what |would |
you |say |and |why?
7. |What |are |your |3 |favorite |devices |or |features |in |the |system |and |why?
8. |Would |you |be |okay |leaving |our |vivint |sign |in |the |yard?
9. |Is |it |okay |we |use |your |name |as |a |positive |reference |in |the |neighborhood?
10. |Would |you |have |any |problems |working |with |our |techs |schedule |to |get |the |best |deal?
Q: |How |do |you |help |a |customer |get |a |new |sign |- |CORRECT |ANSWER✔✔-Email: |
Q: |If |a |customer |is |having |trouble |with |system, |who |should |they |contact? |- |CORRECT |
ANSWER✔✔-Customer |loyalty |877.275.0177 |
Or
Visit |our |live |chat |@ |VIVINT.com
Q: |If |customer |is |in |need |of |immediate |attention |or |you |need |help |saving |an |account |from |
canceling, |who |should |you |contact? |- |CORRECT |ANSWER✔✔-Email | |and |
explain |the |situation. |Be |sure |to |include |customers |name |and |account |number.
Q: |What |are |good |ways |to |build |rapport |with |customers? |- |CORRECT |ANSWER✔✔-1. |Use |
customers |name, |a |lot |
2. |Compliment |something |about |them |or |home
3. |Find |common |ground
4. |Match |& |mirror |mannerisms |and |speech
Q: |Which |homes |should |you |first |talk |to |when |starting |a |new |area? |- |CORRECT |ANSWER✔✔-
Existing |VIVINT |customers. |Make |sure |their |satisfied |with |their |service |and |ask |for |a |post |on |
the |neighborhood |page
