MGMT 3600 EXAM #1QUESTIONS & ANSWERS
There is only one best way to manage people, teams, or organizations. A particular management
practice that worked today will work tomorrow. This is called the contingency approach. - Answer -
false
Organizational Behavior includes topics such as managing your peers and your bosses, as well as
managing your subordinates. - Answer -true
Research shows that sustainable businesses are led by CEOs who take a people-centered,
inclusive approach. - Answer -true
Which of the following fields is not a field from which OB draws? - Answer -accounting
Javier is dealing with several employees who are chronically late. He unilaterally decides to dock
everyone's daily pay 5 percent if they are more than 10 minutes late. Javier will have better results
using - Answer -the contingency approach
Which of the following is NOT one of the top four skills desired by employers? - Answer -teamwork
Pop's Ice Cream Store sales were down 15 percent this summer. The owner, Pop, says that in his
experience rainy summers mean lower ice cream sales. Jonathan, his assistant, notices the staff
at Pop's appear uninterested and slow to serve customers. He would like to replace at least one of
them with a younger college student for the rest of the summer. Jonathan is using a(n) ______
perspective. - Answer -contingency
______ highlight the fact that choosing among available options is not always a choice between
right and wrong. - Answer -ethical dilemmas
Ronald works for a small biotech firm. When the firm presents the results of its clinical trials to the
FDA, Ronald realizes that the results are not accurate. He reports this to the FDA. Ronald is a(n) -
Answer -whistleblower
Harriet saw Josephine cheating on a test in their OB class. However, she did not report this
because Josephine is on her team in the class and she feared that Josephine might be kicked out
of the class and that this would hurt her team's chances of doing well on their project. Harriet is
experiencing - Answer -motivated blindness
Javier asked Maria for general advice on homework. Then he asked her to let him see specific
problems. Now he wants to copy her assignment, claiming he has no time and the content is too
difficult. This is an example of - Answer -the slippery slope
______ is the remedy for ill-conceived goals. - Answer -brainstorming unintended consequences
Extreme examples of unethical and illegal conduct are the exception in the business community.
Which of the following statements about this behavior is false? - Answer -you can reply on the
legal system to manage or assure ethical conduct at work
Bettina wants to make the Dean's List this semester. She is doing well in all of her courses except
Accounting. This presents a(n) _____ for Bettina. - Answer -problem
1/6
, Person factors and ______ are the two broad categories of organizational behavior concepts and
theories. - Answer -situation factors
Joe, a hard and productive worker, quit because he couldn't get along with his coworkers. This
would be diagnosed as a(n) ________ level problem. - Answer -group
Alexa quit her job because she felt it was boring. This would be diagnosed as a(n) ______ level
problem. - Answer -individual
In the Organizing Framework, - Answer -inputs lead to processes, which lead to outcomes
What kind of a response is a manager making when he or she chooses a satisfactory, but not
ideal, solution? - Answer -resolving
The first of the basic elements for selecting an effective solution is - Answer -to determine the
criteria of the decision
The members of the management faculty in the business school go out at the end of the semester
to a local restaurant for dinner and socializing. They are both a formal and informal group. -
Answer -true
A norm is a set of expected behaviors for a particular position. - Answer -false
All work groups progress through the stages of group development to become effective teams. -
Answer -false
Organizations with the most effective teams typically use hybrid rewards that reward and recognize
both individual and team performance. - Answer -true
________ are powerful forms of social control that influence group and member behavior. -
Answer -group roles and norms
Which of the following is an organizational function of a group? - Answer -coordinate
interdepartmental efforts
Formal groups perform two basic functions: __________ and __________. - Answer -
organizational; individual
A person who clarifies key issues for a group has taken on the role of - Answer -information
seeker/giver
Claire takes on the role of ______; she tends to mediate conflict through humor. - Answer -
hermonizer
A follower is a person who - Answer -serves as a passive audience
The ______ keeps the group headed toward its stated goals. - Answer -orienter
Which three roles are especially important to groups? - Answer -initiator, orienter, energizer
Which of the following statements about norms is NOT true? - Answer -norms are typically written
2/6
There is only one best way to manage people, teams, or organizations. A particular management
practice that worked today will work tomorrow. This is called the contingency approach. - Answer -
false
Organizational Behavior includes topics such as managing your peers and your bosses, as well as
managing your subordinates. - Answer -true
Research shows that sustainable businesses are led by CEOs who take a people-centered,
inclusive approach. - Answer -true
Which of the following fields is not a field from which OB draws? - Answer -accounting
Javier is dealing with several employees who are chronically late. He unilaterally decides to dock
everyone's daily pay 5 percent if they are more than 10 minutes late. Javier will have better results
using - Answer -the contingency approach
Which of the following is NOT one of the top four skills desired by employers? - Answer -teamwork
Pop's Ice Cream Store sales were down 15 percent this summer. The owner, Pop, says that in his
experience rainy summers mean lower ice cream sales. Jonathan, his assistant, notices the staff
at Pop's appear uninterested and slow to serve customers. He would like to replace at least one of
them with a younger college student for the rest of the summer. Jonathan is using a(n) ______
perspective. - Answer -contingency
______ highlight the fact that choosing among available options is not always a choice between
right and wrong. - Answer -ethical dilemmas
Ronald works for a small biotech firm. When the firm presents the results of its clinical trials to the
FDA, Ronald realizes that the results are not accurate. He reports this to the FDA. Ronald is a(n) -
Answer -whistleblower
Harriet saw Josephine cheating on a test in their OB class. However, she did not report this
because Josephine is on her team in the class and she feared that Josephine might be kicked out
of the class and that this would hurt her team's chances of doing well on their project. Harriet is
experiencing - Answer -motivated blindness
Javier asked Maria for general advice on homework. Then he asked her to let him see specific
problems. Now he wants to copy her assignment, claiming he has no time and the content is too
difficult. This is an example of - Answer -the slippery slope
______ is the remedy for ill-conceived goals. - Answer -brainstorming unintended consequences
Extreme examples of unethical and illegal conduct are the exception in the business community.
Which of the following statements about this behavior is false? - Answer -you can reply on the
legal system to manage or assure ethical conduct at work
Bettina wants to make the Dean's List this semester. She is doing well in all of her courses except
Accounting. This presents a(n) _____ for Bettina. - Answer -problem
1/6
, Person factors and ______ are the two broad categories of organizational behavior concepts and
theories. - Answer -situation factors
Joe, a hard and productive worker, quit because he couldn't get along with his coworkers. This
would be diagnosed as a(n) ________ level problem. - Answer -group
Alexa quit her job because she felt it was boring. This would be diagnosed as a(n) ______ level
problem. - Answer -individual
In the Organizing Framework, - Answer -inputs lead to processes, which lead to outcomes
What kind of a response is a manager making when he or she chooses a satisfactory, but not
ideal, solution? - Answer -resolving
The first of the basic elements for selecting an effective solution is - Answer -to determine the
criteria of the decision
The members of the management faculty in the business school go out at the end of the semester
to a local restaurant for dinner and socializing. They are both a formal and informal group. -
Answer -true
A norm is a set of expected behaviors for a particular position. - Answer -false
All work groups progress through the stages of group development to become effective teams. -
Answer -false
Organizations with the most effective teams typically use hybrid rewards that reward and recognize
both individual and team performance. - Answer -true
________ are powerful forms of social control that influence group and member behavior. -
Answer -group roles and norms
Which of the following is an organizational function of a group? - Answer -coordinate
interdepartmental efforts
Formal groups perform two basic functions: __________ and __________. - Answer -
organizational; individual
A person who clarifies key issues for a group has taken on the role of - Answer -information
seeker/giver
Claire takes on the role of ______; she tends to mediate conflict through humor. - Answer -
hermonizer
A follower is a person who - Answer -serves as a passive audience
The ______ keeps the group headed toward its stated goals. - Answer -orienter
Which three roles are especially important to groups? - Answer -initiator, orienter, energizer
Which of the following statements about norms is NOT true? - Answer -norms are typically written
2/6
