Hotel Management Final Exam
questions well answered graded A+
Hospitality - ANS ✔Hospice "to provide care/shelter for travelers"
Who were the first in ancient times to record elements of hospitality? - ANS ✔Sumerians were
the first in 4,500 BCE
Who constructed inns on all of the main roads? - ANS ✔The Romans
What were the orders of knighthood - ANS ✔Protect pilgrims, and to provide hospitality for
pilgrims
What was an important exotic import in the 16th century? - ANS ✔Coffee
Who built the first Tavern? - ANS ✔The Dutch in NY in 1640 (The Hudson House)
Who was the" father of the modern restaurant"? - ANS ✔M. Boulanger. He sold soups at his
tavern and sold first dish, was taken to court for it.
Who was the "father of sauces"? - ANS ✔Antoine Carame, he published La Cuisine Classique
What is a la carte? - ANS ✔A menu having different types of dishes with different prices. You can
pick and choose what you eat.
,What is important about the Savoy hotel in London? - ANS ✔Both Ritz and Escoffier worked
together to establish it. Ritz invented/redefined customer service and Escoffier redefined food
What is important about the restaurant Delmonicos? - ANS ✔It invented many things, it has a
very famous menu
What are some famous restaurants established in 19th century - ANS ✔The Palmer House in
Chicago
St. Charles in New Orleans
Breakers in Florida
What was the first chain restaurant? - ANS ✔White Castle
What upscale hotel was established in 1950? - ANS ✔The Four Seasons
What is the best restaurant in the world? - ANS ✔Noma
Who are the baby boomers? - ANS ✔Born between 1946-1964. Represent 26% of the
population and are in their "high income" years, driving the economy. Represent a large share of
overall spending on foodservice, lodging travel, and recreation.
Who is Generation X? - ANS ✔Born between 1965-1975. Only represent 14% of the population.
Technological savvy and are the most educated.
Who is Generation Y - ANS ✔Echo Boomers. Born between 1976-1994. Teenage segment alone
represents 21% of overall spending in the U.S. Characterized by diversity in makeup and
behavior. They are confident, connected, open to change and food knowledgeable
,Globalization - ANS ✔One of the greatest factors affecting the hospitality industry as it impacts
every facet of operating including: competition, work force, travel patterns, company alliances,
and emerging markets
What are the changes in workforce? - ANS ✔Tremendous changes are occuring. Managers must
understand varios forces that are driving these changes and affecting their businesses. Changes
that have impacted the industry include: terrorist attacks, problems with supply chain,
recession, disease, tainted food.
What factors are affecting demand for hospitality services? - ANS ✔One major factor is changing
population.
What is demographics? - ANS ✔The study of objectively measurable characteristics of the
populaiton. Ex. age, income, level of education, and sex. The population is aging.
What are the three types of supply the hospitality industry must have access to? - ANS ✔Land,
food and labor. Land: is important because of its availability, its cost, and what is produced.
Food: operators must consider seasonality, effect of weather, overfishing and other effects such
as bird flue, salmonella. Labor: increasing demand for labor. Increasing need for educated
management staff and complexity of managing businesses with high turnover.
What is a Moment of Truth? - ANS ✔When guest decides if they will come back or not. Anytime
a guest can form an opinion, good or bad.
Consumer spending habits - ANS ✔hospitality industry is trying to change for the changing
population. People are willing to spend more now to get higher quality food. Ex. Chipotle vs.
Taco Bell
Quick Service Restaurant - ANS ✔Fast Food. Ex. McDonalds, Taco Bell, In-N-Out, Subway. Many
brands, mostly franchises. Drive-thru/delivery. High volume/many table turns. Pre-portioned
products. Quick counter service.
, Street foods - ANS ✔Food trucks, stands, etc. Restaurants hate them because they are
competition, take customers, and don't pay taxes. PEPE - high class food truck.
Quick/fast casual - ANS ✔Ex. Panera, Chipotle. Food is prepared quickly. Higer quality than quick
service restuarants.
Midscale (family) - ANS ✔Ex. IHOP, Denny's, Friendly's, Cracker Barrel. Family, grill buffet. There
is table service with simple menus with photos on them. 3 meals are served (breakfast, lunch
and dinner). Sometimes open 24 hours
Upscale casual (gastro pubs) - ANS ✔Big leap from quick casual. Higher price range, great food,
less pretentious atmosphere. Ex. Houstons, J. Alexanders
Casual dining (dinner houses) - ANS ✔Ex. Applebee's, Chili's, Olive Garden, Outback Steakhouse,
Red Lobster, T.G.I Fridays. Specialty, ethnic, "eatertainment". Slower turns, higher check
average. Serves alchohol. More for lunch/dinner
Fine dining - ANS ✔Go to fine dining for the experience, an occasion, and the quality of food.
Much higher check average, and table turns are between 1 and 2. Wine professionals. Mainly
serve dinner. Mairtre'd Hotel. Vary by: menu, labor, service, liquor, hours of operation, meal
periods. Ex. French Laundry, Noma,
What restaurants fall under Darden Restaurants? - ANS ✔Red Lobster, Olive Garden, Longhorn
Steakhouse
What restaurants fall under Yum! - ANS ✔Pizza Hut, KFC, A&W, Taco Bell
What restaurants fall under Doctor's Associates? - ANS ✔Subway, Backyard Burgers
questions well answered graded A+
Hospitality - ANS ✔Hospice "to provide care/shelter for travelers"
Who were the first in ancient times to record elements of hospitality? - ANS ✔Sumerians were
the first in 4,500 BCE
Who constructed inns on all of the main roads? - ANS ✔The Romans
What were the orders of knighthood - ANS ✔Protect pilgrims, and to provide hospitality for
pilgrims
What was an important exotic import in the 16th century? - ANS ✔Coffee
Who built the first Tavern? - ANS ✔The Dutch in NY in 1640 (The Hudson House)
Who was the" father of the modern restaurant"? - ANS ✔M. Boulanger. He sold soups at his
tavern and sold first dish, was taken to court for it.
Who was the "father of sauces"? - ANS ✔Antoine Carame, he published La Cuisine Classique
What is a la carte? - ANS ✔A menu having different types of dishes with different prices. You can
pick and choose what you eat.
,What is important about the Savoy hotel in London? - ANS ✔Both Ritz and Escoffier worked
together to establish it. Ritz invented/redefined customer service and Escoffier redefined food
What is important about the restaurant Delmonicos? - ANS ✔It invented many things, it has a
very famous menu
What are some famous restaurants established in 19th century - ANS ✔The Palmer House in
Chicago
St. Charles in New Orleans
Breakers in Florida
What was the first chain restaurant? - ANS ✔White Castle
What upscale hotel was established in 1950? - ANS ✔The Four Seasons
What is the best restaurant in the world? - ANS ✔Noma
Who are the baby boomers? - ANS ✔Born between 1946-1964. Represent 26% of the
population and are in their "high income" years, driving the economy. Represent a large share of
overall spending on foodservice, lodging travel, and recreation.
Who is Generation X? - ANS ✔Born between 1965-1975. Only represent 14% of the population.
Technological savvy and are the most educated.
Who is Generation Y - ANS ✔Echo Boomers. Born between 1976-1994. Teenage segment alone
represents 21% of overall spending in the U.S. Characterized by diversity in makeup and
behavior. They are confident, connected, open to change and food knowledgeable
,Globalization - ANS ✔One of the greatest factors affecting the hospitality industry as it impacts
every facet of operating including: competition, work force, travel patterns, company alliances,
and emerging markets
What are the changes in workforce? - ANS ✔Tremendous changes are occuring. Managers must
understand varios forces that are driving these changes and affecting their businesses. Changes
that have impacted the industry include: terrorist attacks, problems with supply chain,
recession, disease, tainted food.
What factors are affecting demand for hospitality services? - ANS ✔One major factor is changing
population.
What is demographics? - ANS ✔The study of objectively measurable characteristics of the
populaiton. Ex. age, income, level of education, and sex. The population is aging.
What are the three types of supply the hospitality industry must have access to? - ANS ✔Land,
food and labor. Land: is important because of its availability, its cost, and what is produced.
Food: operators must consider seasonality, effect of weather, overfishing and other effects such
as bird flue, salmonella. Labor: increasing demand for labor. Increasing need for educated
management staff and complexity of managing businesses with high turnover.
What is a Moment of Truth? - ANS ✔When guest decides if they will come back or not. Anytime
a guest can form an opinion, good or bad.
Consumer spending habits - ANS ✔hospitality industry is trying to change for the changing
population. People are willing to spend more now to get higher quality food. Ex. Chipotle vs.
Taco Bell
Quick Service Restaurant - ANS ✔Fast Food. Ex. McDonalds, Taco Bell, In-N-Out, Subway. Many
brands, mostly franchises. Drive-thru/delivery. High volume/many table turns. Pre-portioned
products. Quick counter service.
, Street foods - ANS ✔Food trucks, stands, etc. Restaurants hate them because they are
competition, take customers, and don't pay taxes. PEPE - high class food truck.
Quick/fast casual - ANS ✔Ex. Panera, Chipotle. Food is prepared quickly. Higer quality than quick
service restuarants.
Midscale (family) - ANS ✔Ex. IHOP, Denny's, Friendly's, Cracker Barrel. Family, grill buffet. There
is table service with simple menus with photos on them. 3 meals are served (breakfast, lunch
and dinner). Sometimes open 24 hours
Upscale casual (gastro pubs) - ANS ✔Big leap from quick casual. Higher price range, great food,
less pretentious atmosphere. Ex. Houstons, J. Alexanders
Casual dining (dinner houses) - ANS ✔Ex. Applebee's, Chili's, Olive Garden, Outback Steakhouse,
Red Lobster, T.G.I Fridays. Specialty, ethnic, "eatertainment". Slower turns, higher check
average. Serves alchohol. More for lunch/dinner
Fine dining - ANS ✔Go to fine dining for the experience, an occasion, and the quality of food.
Much higher check average, and table turns are between 1 and 2. Wine professionals. Mainly
serve dinner. Mairtre'd Hotel. Vary by: menu, labor, service, liquor, hours of operation, meal
periods. Ex. French Laundry, Noma,
What restaurants fall under Darden Restaurants? - ANS ✔Red Lobster, Olive Garden, Longhorn
Steakhouse
What restaurants fall under Yum! - ANS ✔Pizza Hut, KFC, A&W, Taco Bell
What restaurants fall under Doctor's Associates? - ANS ✔Subway, Backyard Burgers
