SHRM-SCP Practice Exam Questions
and Answers
"Which strategy for international assignees best helps to improve their overall
experience and reduce their sense of isolation? - ANS-Ensuring that assignees are
equipped with communication platforms and technologies"
How does HR contribute to diverse locations in a multidomestic strategy? - ANS-By
coordinating subsidiary activities to ensure that culture and policies are consistent with
those of the home country, Local culture and values are accommodated in a
multidomestic strategy; still, there remains a need to coordinate them with the overall
organizational culture.
How does an understanding of global forces benefit HR practices in a traditional
organization? - ANS-Hyperconnectivity has changed the way employees access
information in the workplace.
How can an organization ensure a smooth repatriation of an employee after an
international assignment? - ANS-Provide assurance that skills and experience attained
during the assignment will be used as part of a new assignment.
A multinational corporation is expanding quickly through acquisitions. It aims to create
efficiency and innovation by integrating all its operations. What might the VP of HR
advise the management committee in this case? - ANS-Budget time and resources to
revise policies and practices and train all personnel. One of the challenges facing an
organization that is seeking global integration of acquired entities is that these entities
have established their own policies and processes and will adhere to them unless
deliberate action is taken to create new, integrated policies and procedures.
A company expands its operations to deliver services outside its home country. The
CEO decides to hire local workforces for the new offices and tasks the VP of HR with
communicating this strategy to the organization. What benefit should the VP of HR
emphasize? - ANS-Deeper understanding of new markets. Pursuing a global strategy
with a local workforce allows the organization to understand and respond to local
preferences and practices.
What action should HR take to approach global assignments from a strategic-
systematic perspective? - ANS-Disseminate information, technology, and values
uniformly throughout the global organization.One of the most important tasks is to
ensure that communication and knowledge sharing are universal throughout the
organization.
,A manager comes the HR director and complains about a recent global assignee. The
employee has been late on the first report deadline and is not meeting initial goals. How
should the HR director respond? - ANS-Explain to the manager the process of cross-
cultural adjustment and its effect on productivity.
Which of Perlmutter's orientations will allow HR to standardize talent staffing plans for
an MNC where there is a strong business lead? - ANS-Regiocentric. In a regiocentric
orientation, operations are managed regionally. Communication is high within the region
and less so between regions. However, staffing practices that promote global
approaches are encouraged.
Which is an example of reverse innovation? - ANS-Products created for or by emerging
economy markets that are then imported to developed economy markets.
Which initiative is most likely to have the biggest impact to an organization's local
responsiveness globalization strategy? - ANS-Deploying strong mentoring and talent
management programs in host-countries. An local responsiveness strategy commits an
organization to achieving a greater reliance on local expertise. This calls for increased
investment in developing local talent and creating a new class of local leaders.
A global firm is planning to take a polycentric approach to its philanthropic programs.
Which is the most likely outcome of taking this approach? - ANS-Donations will be more
aligned to local community needs.
According to the upstream/downstream strategic model what HR activities are most
likely to be placed at headquarters? - ANS-Workforce alignment. The
upstream/downstream model considers it useful to localize downstream HR activities
(compensation, benefits, labor relations), placing them closer to HR customers.
Upstream functions (strategic planning, workforce alignment) should be closer to
corporate headquarters.
Which step moves an organization from being multinational to globalized? - ANS-
Accommodating a multidirectional flow of ideas. The organization's information and
knowledge need to be shared among all locations in a globalized organization.
Acquisitions in other countries could make an organization multinational, but to become
a truly globalized organization, ideas, goods, and products must flow in many directions.
Which best describes a company with a polycentric approach to globalization? - ANS-
Local cultural norms are understood and implemented locally. In the polycentric
orientation, entities are allowed a large measure of independence as long as they are
profitable and may adapt to local culture and legal compliance as needed.
How does an understanding of Perlmutter's orientations provide HR with a blueprint for
developing effective global staffing strategies? - ANS-Staffing strategies need to include
an understanding of the relationship between headquarters and subsidiaries.
, Which situation is most likely to cause reverse culture shock? - ANS-Repatriation
without enough notice.A multinational corporation is hiring skilled workers who have left
their countries because of civil unrest and natural catastrophes. In some cases as many
as a hundred new employees may have emigrated from the same or neighboring towns.
How might the CHRO respond to this situation? - ANS-Offer cultural training for both
managers and their new employees.The head of HR must consider the needs and
effects of this new workforce. Managers will be more effective if they understand their
employees' cultures, and employees will feel more engaged and committed to the
employer if they understand the host country's culture.
What is one of the three considerations for understanding global forces? - ANS-While
the effects of a given global force are also global, their impact may be felt uniquely by
different cultures, industries, and organizations.
What term describes a web of interconnectedness or the movement of people (labor)
and knowledge (technology) across borders? - ANS-Globalization
A natural disaster results in a major disruption to a country's manufacturing of goods
that are exported worldwide. Far-reaching effects to other countries include disruption of
global supply chains - ANS-changes to import policies, and new regulations. What term
best describes this kind of breadth of effects?,Political, economic, social, technological,
legal, and environmental (PESTLE)
How has the changing shape of globalization affected the type of international
assignments HR manages? - ANS-Talent can be assigned in more flexible ways.
Which situation violates the Employee Retirement Income Security Act's standards for
pension funds? - ANS-Employees are required to have a minimum of 15 months of
service before they can participate in their employer's defined benefit plan.
During an investigative interview of a union employee a union representative is present.
The union representative interrupts to ask clarifying questions and tells the employee
how to answer questions. The union representative also seeks to enter information into
the record regarding the circumstances of the incident. What is true regarding the
conduct of the union representative? - ANS-The union representative is not allowed to
tell the employee how to answer questions.
Which injury must be reported to the OSHA? - ANS-Loss of consciousness. All
organizations with more than ten employees, except for low-hazard businesses, must
report all employee occupational injuries and illnesses that are beyond first aid.
What is true regarding a recommodation policy under the ADA? - ANS-An
accommodation is considered reasonable if it does not pose an undue hardship on a
company.
and Answers
"Which strategy for international assignees best helps to improve their overall
experience and reduce their sense of isolation? - ANS-Ensuring that assignees are
equipped with communication platforms and technologies"
How does HR contribute to diverse locations in a multidomestic strategy? - ANS-By
coordinating subsidiary activities to ensure that culture and policies are consistent with
those of the home country, Local culture and values are accommodated in a
multidomestic strategy; still, there remains a need to coordinate them with the overall
organizational culture.
How does an understanding of global forces benefit HR practices in a traditional
organization? - ANS-Hyperconnectivity has changed the way employees access
information in the workplace.
How can an organization ensure a smooth repatriation of an employee after an
international assignment? - ANS-Provide assurance that skills and experience attained
during the assignment will be used as part of a new assignment.
A multinational corporation is expanding quickly through acquisitions. It aims to create
efficiency and innovation by integrating all its operations. What might the VP of HR
advise the management committee in this case? - ANS-Budget time and resources to
revise policies and practices and train all personnel. One of the challenges facing an
organization that is seeking global integration of acquired entities is that these entities
have established their own policies and processes and will adhere to them unless
deliberate action is taken to create new, integrated policies and procedures.
A company expands its operations to deliver services outside its home country. The
CEO decides to hire local workforces for the new offices and tasks the VP of HR with
communicating this strategy to the organization. What benefit should the VP of HR
emphasize? - ANS-Deeper understanding of new markets. Pursuing a global strategy
with a local workforce allows the organization to understand and respond to local
preferences and practices.
What action should HR take to approach global assignments from a strategic-
systematic perspective? - ANS-Disseminate information, technology, and values
uniformly throughout the global organization.One of the most important tasks is to
ensure that communication and knowledge sharing are universal throughout the
organization.
,A manager comes the HR director and complains about a recent global assignee. The
employee has been late on the first report deadline and is not meeting initial goals. How
should the HR director respond? - ANS-Explain to the manager the process of cross-
cultural adjustment and its effect on productivity.
Which of Perlmutter's orientations will allow HR to standardize talent staffing plans for
an MNC where there is a strong business lead? - ANS-Regiocentric. In a regiocentric
orientation, operations are managed regionally. Communication is high within the region
and less so between regions. However, staffing practices that promote global
approaches are encouraged.
Which is an example of reverse innovation? - ANS-Products created for or by emerging
economy markets that are then imported to developed economy markets.
Which initiative is most likely to have the biggest impact to an organization's local
responsiveness globalization strategy? - ANS-Deploying strong mentoring and talent
management programs in host-countries. An local responsiveness strategy commits an
organization to achieving a greater reliance on local expertise. This calls for increased
investment in developing local talent and creating a new class of local leaders.
A global firm is planning to take a polycentric approach to its philanthropic programs.
Which is the most likely outcome of taking this approach? - ANS-Donations will be more
aligned to local community needs.
According to the upstream/downstream strategic model what HR activities are most
likely to be placed at headquarters? - ANS-Workforce alignment. The
upstream/downstream model considers it useful to localize downstream HR activities
(compensation, benefits, labor relations), placing them closer to HR customers.
Upstream functions (strategic planning, workforce alignment) should be closer to
corporate headquarters.
Which step moves an organization from being multinational to globalized? - ANS-
Accommodating a multidirectional flow of ideas. The organization's information and
knowledge need to be shared among all locations in a globalized organization.
Acquisitions in other countries could make an organization multinational, but to become
a truly globalized organization, ideas, goods, and products must flow in many directions.
Which best describes a company with a polycentric approach to globalization? - ANS-
Local cultural norms are understood and implemented locally. In the polycentric
orientation, entities are allowed a large measure of independence as long as they are
profitable and may adapt to local culture and legal compliance as needed.
How does an understanding of Perlmutter's orientations provide HR with a blueprint for
developing effective global staffing strategies? - ANS-Staffing strategies need to include
an understanding of the relationship between headquarters and subsidiaries.
, Which situation is most likely to cause reverse culture shock? - ANS-Repatriation
without enough notice.A multinational corporation is hiring skilled workers who have left
their countries because of civil unrest and natural catastrophes. In some cases as many
as a hundred new employees may have emigrated from the same or neighboring towns.
How might the CHRO respond to this situation? - ANS-Offer cultural training for both
managers and their new employees.The head of HR must consider the needs and
effects of this new workforce. Managers will be more effective if they understand their
employees' cultures, and employees will feel more engaged and committed to the
employer if they understand the host country's culture.
What is one of the three considerations for understanding global forces? - ANS-While
the effects of a given global force are also global, their impact may be felt uniquely by
different cultures, industries, and organizations.
What term describes a web of interconnectedness or the movement of people (labor)
and knowledge (technology) across borders? - ANS-Globalization
A natural disaster results in a major disruption to a country's manufacturing of goods
that are exported worldwide. Far-reaching effects to other countries include disruption of
global supply chains - ANS-changes to import policies, and new regulations. What term
best describes this kind of breadth of effects?,Political, economic, social, technological,
legal, and environmental (PESTLE)
How has the changing shape of globalization affected the type of international
assignments HR manages? - ANS-Talent can be assigned in more flexible ways.
Which situation violates the Employee Retirement Income Security Act's standards for
pension funds? - ANS-Employees are required to have a minimum of 15 months of
service before they can participate in their employer's defined benefit plan.
During an investigative interview of a union employee a union representative is present.
The union representative interrupts to ask clarifying questions and tells the employee
how to answer questions. The union representative also seeks to enter information into
the record regarding the circumstances of the incident. What is true regarding the
conduct of the union representative? - ANS-The union representative is not allowed to
tell the employee how to answer questions.
Which injury must be reported to the OSHA? - ANS-Loss of consciousness. All
organizations with more than ten employees, except for low-hazard businesses, must
report all employee occupational injuries and illnesses that are beyond first aid.
What is true regarding a recommodation policy under the ADA? - ANS-An
accommodation is considered reasonable if it does not pose an undue hardship on a
company.
