SHRM-CP Workplace Exam Questions
and Answers
Globalization - ANS-The integration of markets, nation-states and technologies to a
degree never witnessed before. It is enabling individuals, corporations and nation-states
to reach around the world farther, faster, deeper and cheaper than ever before.
Global remittances - ANS-Money is sent back home by migrants working in foreign
countries
Reverse innovation - ANS-Innovations created for or by emerging - economy markets
and then imported to developed - economy markets
International strategy - ANS-A firm exports a product or service to foreign countries. the
company may open production facilities or service centers, but the product/service,
processes, and strategy are developed in the home country.
Multidomestic strategy - ANS-The organization is a decentralized portfolio of
subsidiaries. Goals and strategies are developed locally because of competitive
demands. Knowledge is shared on a local rather than global level.
Global strategy - ANS-The firm views the world as a single, global market and offers
global products that have little or no national variation or that have been designed with
customizable elements. Strategy, ideas, and processes emanate from headquarters.
Transnational strategy - ANS-The firm locates its value chain activities in the most
advantageous geographic locations. Subsidiaries are allowed to adapt global products
and services to local markets. Best practices and knowledge are shared throughout the
organization.
Offshoring - ANS-When a company relocates processes or production to an
international location by means of subsidiaries or third-party affiliates.
High-Context Culture - ANS-This type of culture requires a great deal of background.
They are characterized by complex, usually long-standing networks of relationships,
which are as important as work and often blur the line between business and social
lives.
Low-Context Cultures - ANS-In this type of culture, relationships tend to have less
history. The necessary background is packaged in the communication itself.
, totalization agreements - ANS-Bilateral agreements entered into by many countries to
eliminate double taxation of citizens of one country working abroad and visas.
Repatriation - ANS-Integrating employees back into the home country after an
international assignment; includes adjustment to the new job and readjustment to the
home culture and conditions.
Redeployment - ANS-Process by which an organization moves an employee out of an
international assignment; can involve moving back to the home country, moving to a
different global location, or moving to a new location or position in the current host
country.
Diversity of Thought - ANS-Concept describing the presence of different types of
cognitive processes in a workplace; opposed to "groupthink" or similarity of thought
processes and opinions.
Inclusion - ANS-The extent to which each person in an organization feels welcomed,
respected, supported, and valued as a team member.
Employee Resource Group - ANS-A voluntary group for employees who share a
particular diversity dimension (race, religion, ethnicity, sexual orientation, etc.)
Process Measures - ANS-Assess "how we did, what went well, what didn't and why".
Results Measures - ANS-Assess the difference it made to the organization, for example,
was there a decrease in turnover and how much did that save the organization.
Diversity Council - ANS-A task force created to define the D&I initiative and guide the
process. The key is that the council - whatever its structure-is the nexus of the initiative.
Weingarten rights - ANS-Union employees' rights in the U.S. to have a union
representative or coworker present during an investigatory interview.
Older Workers Benefit Protection Act (OWBPA) - ANS-US act that amended the Age
Discrimination in Employment Act to include all employee benefits; also provided
standards that an employee's waiver of the right to sue for age discrimination must meet
in order to be upheld by a court.
Moral hazard - ANS-Situation in which one party engages in risky behavior knowing that
it is protected against the risk because another party will incur any resulting loss.
Labor-Management Relations Act (LMRA) - ANS-US act that provides balance of power
between union and management by designating certain union activities as unfair labor
practices; also known as the Taft-Hartley Act.
and Answers
Globalization - ANS-The integration of markets, nation-states and technologies to a
degree never witnessed before. It is enabling individuals, corporations and nation-states
to reach around the world farther, faster, deeper and cheaper than ever before.
Global remittances - ANS-Money is sent back home by migrants working in foreign
countries
Reverse innovation - ANS-Innovations created for or by emerging - economy markets
and then imported to developed - economy markets
International strategy - ANS-A firm exports a product or service to foreign countries. the
company may open production facilities or service centers, but the product/service,
processes, and strategy are developed in the home country.
Multidomestic strategy - ANS-The organization is a decentralized portfolio of
subsidiaries. Goals and strategies are developed locally because of competitive
demands. Knowledge is shared on a local rather than global level.
Global strategy - ANS-The firm views the world as a single, global market and offers
global products that have little or no national variation or that have been designed with
customizable elements. Strategy, ideas, and processes emanate from headquarters.
Transnational strategy - ANS-The firm locates its value chain activities in the most
advantageous geographic locations. Subsidiaries are allowed to adapt global products
and services to local markets. Best practices and knowledge are shared throughout the
organization.
Offshoring - ANS-When a company relocates processes or production to an
international location by means of subsidiaries or third-party affiliates.
High-Context Culture - ANS-This type of culture requires a great deal of background.
They are characterized by complex, usually long-standing networks of relationships,
which are as important as work and often blur the line between business and social
lives.
Low-Context Cultures - ANS-In this type of culture, relationships tend to have less
history. The necessary background is packaged in the communication itself.
, totalization agreements - ANS-Bilateral agreements entered into by many countries to
eliminate double taxation of citizens of one country working abroad and visas.
Repatriation - ANS-Integrating employees back into the home country after an
international assignment; includes adjustment to the new job and readjustment to the
home culture and conditions.
Redeployment - ANS-Process by which an organization moves an employee out of an
international assignment; can involve moving back to the home country, moving to a
different global location, or moving to a new location or position in the current host
country.
Diversity of Thought - ANS-Concept describing the presence of different types of
cognitive processes in a workplace; opposed to "groupthink" or similarity of thought
processes and opinions.
Inclusion - ANS-The extent to which each person in an organization feels welcomed,
respected, supported, and valued as a team member.
Employee Resource Group - ANS-A voluntary group for employees who share a
particular diversity dimension (race, religion, ethnicity, sexual orientation, etc.)
Process Measures - ANS-Assess "how we did, what went well, what didn't and why".
Results Measures - ANS-Assess the difference it made to the organization, for example,
was there a decrease in turnover and how much did that save the organization.
Diversity Council - ANS-A task force created to define the D&I initiative and guide the
process. The key is that the council - whatever its structure-is the nexus of the initiative.
Weingarten rights - ANS-Union employees' rights in the U.S. to have a union
representative or coworker present during an investigatory interview.
Older Workers Benefit Protection Act (OWBPA) - ANS-US act that amended the Age
Discrimination in Employment Act to include all employee benefits; also provided
standards that an employee's waiver of the right to sue for age discrimination must meet
in order to be upheld by a court.
Moral hazard - ANS-Situation in which one party engages in risky behavior knowing that
it is protected against the risk because another party will incur any resulting loss.
Labor-Management Relations Act (LMRA) - ANS-US act that provides balance of power
between union and management by designating certain union activities as unfair labor
practices; also known as the Taft-Hartley Act.
