Importantirevenueicycleiactivitiesiinitheipre-serviceistageiinclude;i-
iCorrectianswer-iObtainingioriupdatingipatientiandiguarantoriinformation
Initheipre-
serviceistage,itheicostiofitheischedulediserviceiisiidentifiedianditheipatient'sihe
althiplaniandibenefitsiareiuseditoicalculate;i-iCorrectianswer-
Theiamountitheipatientimayibeiexpecteditoipayiafteriinsurance.
Demographiciandihealthiplanieditifailuresiareiidentifiediandiresolvediwithinithei
PatientiAccessiarea.iCensusiactivityiisiprocessed,iDischargesiareicompletedian
dicorrectlyicoded.iTheseiactivitiesiareiconsideredi-iCorrectianswer-Point-of-
serviceirevenueicycleiactivities.
HFMAibestipracticesicalliforipatientifinancialidiscussionsitoibeireinforced;i-
iCorrectianswer-Withiaiwrittenistatementiofitheiconversation
HFMA'sipatientifinancialicommunicationsibestipracticesispecifyithatipatientsish
ouldibeitoldiaboutitheitypesiofiservicesiprovidediand;i-iCorrectianswer-
Whoiparticipatesiiniprovidingitheiservice,ie.g.isurgeons,iradiologists,ietc.
Theiprocessiofievaluatingicomplianceiwithifinancialiassistanceipoliciesiinvolves
;i-iCorrectianswer-
Theiannualiobservation,imonitoring,ianditrackingiofiresultsiforiallibestipractices
.
Theiaccountiresolutioniclockibeginsiwheni-iCorrectianswer-
Theifirstistatementiisisentitoitheipatient
Theisofticostiofiaidissatisfiedicustomeriisi-iCorrectianswer-
Theicustomeripassingioniinformationiaboutitheirinegativeiexperienceitoipotentialip
atientsiorithroughisocialimediaichannels
Theihardicostiofiaidissatisfiedicustomeriisi-iCorrectianswer-lossiofifutureirevenue
Whenithereiisiairequestiforiservice,ischedulingistaffimustifirsti-iCorrectianswer-
Confirmitheipatientsikeyiidentificationiinformation
Aistandardizediformiinformingipatientsiaboutitheiconditionsithatimustibeiagree
ditoiasipartiofitheiagreementiforitheihospitalitoiprovideicareiisicalledi-
iCorrectianswer-iConditions iofiadmission