TXRH server test UPDATED ACTUAL Questions and CORRECT Answers
1. Mission state- Legendary Food, Legendary Service
ment
2. TXRH story Hand cut steaks
Fall off the bone ribs
Legendary margaritas
Ice cold beer
Fresh baked bread
Made from scratch sides
3. Core Values with Passion
purpose Partnership
Integrity
Fun
4. Kent's top 10 1. Knowledgeable servers
2. Sense of fun ( smiles )
3. Urgency on greetings drinks and food
4. Manager table visits
5. 3 table stations
6. Restroom focus
7. Lighting, temperature, music level and tvs
8. Bartenders - spend, awareness, and learns guests name
9. Hosts- smiles, urgency, and guest concern vs name taker
10. Crew involvement
5. What is 10-4 with Within 10 feet- acknowledge ( smile, make eye contact, wave )
heart Within 4 feet - speak ( say hello, ask how they're doing)
With heart - where passion meets integrity and we make people feel special
6. Server tricks of Consolidate your steps
the trade Approach table like ur bestfriend arrived
Make conversation
, Wow guests
Acknowledge kids
Be confident and knowledgeable
Have the next question ready when taking orders
Describe steak temps
Say please thank you and absolutely
Legendary service is never having to ask it's just there
7. Three heart Friendly energetic fun
words in howdy
8. How long to greet 15-45 seconds
a table?
9. What does the h Howdy
stand for in ser-
vice with heart
10. Summary of - give a friendly welcome with eye contact and a smile
howdy - greet immediately with Bev nap
- recognize first time guests and tell story
- make sure peanuts, bread, silverware, and bread plates are there
- suggest specific drinks
-ring in drinks and apps
11. Three words of Passionate knowledgeable care/concern
heart of engage
12. What does the e Engage
stand for in ser-
vice with heart
13. 2-3 minutes
1. Mission state- Legendary Food, Legendary Service
ment
2. TXRH story Hand cut steaks
Fall off the bone ribs
Legendary margaritas
Ice cold beer
Fresh baked bread
Made from scratch sides
3. Core Values with Passion
purpose Partnership
Integrity
Fun
4. Kent's top 10 1. Knowledgeable servers
2. Sense of fun ( smiles )
3. Urgency on greetings drinks and food
4. Manager table visits
5. 3 table stations
6. Restroom focus
7. Lighting, temperature, music level and tvs
8. Bartenders - spend, awareness, and learns guests name
9. Hosts- smiles, urgency, and guest concern vs name taker
10. Crew involvement
5. What is 10-4 with Within 10 feet- acknowledge ( smile, make eye contact, wave )
heart Within 4 feet - speak ( say hello, ask how they're doing)
With heart - where passion meets integrity and we make people feel special
6. Server tricks of Consolidate your steps
the trade Approach table like ur bestfriend arrived
Make conversation
, Wow guests
Acknowledge kids
Be confident and knowledgeable
Have the next question ready when taking orders
Describe steak temps
Say please thank you and absolutely
Legendary service is never having to ask it's just there
7. Three heart Friendly energetic fun
words in howdy
8. How long to greet 15-45 seconds
a table?
9. What does the h Howdy
stand for in ser-
vice with heart
10. Summary of - give a friendly welcome with eye contact and a smile
howdy - greet immediately with Bev nap
- recognize first time guests and tell story
- make sure peanuts, bread, silverware, and bread plates are there
- suggest specific drinks
-ring in drinks and apps
11. Three words of Passionate knowledgeable care/concern
heart of engage
12. What does the e Engage
stand for in ser-
vice with heart
13. 2-3 minutes
