HFT 4224 Test 2, Habits 5, 6, 7
Habit 5 - answer Seek first to understand, then to be understood
Habit 5 is the habit of - answer mutual understanding
Ineffective paradigm of habit 5 - answer I listen with the intent to reply
Effective paradigm of habit 5 - answer I listen with the intent to understand
Habit 5's principle - answer to communicate effectively, we must first understand each
other
Behavior of habit 5 - answer diagnose before you prescribe, listen empathically, seek to
be understood from the others perspective
Result of habit 5 - answer greater influence with others, solutions to complex problems,
clarity of real issues, faster problem solving
Diagnose before you prescribe (habit 5) - answer most people don't take the time to
properly diagnose the symptoms before prescribing solutions. They immediately
assume they understand someone else's condition and quickly offer their own advice
Autobiographical responses (habit 5) - answer huge obstacle in interpersonal
communication. We tend to advise and interpret others from our own experiences and
motives
Advising (habit 5) - answerGiving counsel, advice, and solutions to problems
Probing (habit 5) - answerasking questions from our own frame of reference or agenda
Interpreting (habit 5) - answerexplaining another's motives and behavior based on our
own experience; trying to figure people out
Evaluating (habit 5) - answerJudging, and either agreeing or disagreeing
Listen empathically (habit 5) - answerreflecting what a person feels and says in your
own words. It is NOT to advise, counsel, reply, figure out, etc.
Traditional Chinese character (habit 5) - answer"to listen with a virtuous heart"
Chines symbol (habit 5) - answerears, eyes, and heart
, Reading the signs (habit 5) - answerActions speak louder than words
How we say words, tone of voice, style (habit 5) - answer38%
Words we use (habit 5) - answer7%
Facial expressions, body language (habit 5) - answer55%
Red (habit 5) - answerstop talking and listen empathically when: there is high emotion,
you must get to the heart of the issue, you feel you do not understand, the other person
does not feel understood
Yellow (habit 5) - answerslow down. watch and be ready to listen empathically
Green (habit 5) - answergo forward and seek to be understood when: the issue is clear
and mutually understood, the conversation is casual and unemotional, you're asked to
give counsel or advice
Tips for empathic listening (habit 5) - answerfocus on the speaker, not on your "correct
response" to the speaker. if you get stuck, just repeat what the speaker says, if you are
sincerely trying to understood you will not be perceived as manipulative. don't be afraid
of silence, sometimes listening and saying nothing is the best way to get to the heart of
the issue
Seek to be understood from the others perspective (habit 5) - answerthe key to being
understood is to understand the needs, concerns, and priorities of the other person first.
If you incorporate your listeners priorities into your own message, you will find you are
more likely to get the results you want
"I" Perspective (habit 5) - answerlook in book (I)
"YOU" Perspective (habit 5) - answerlook in book (YOU)
Habit 6 - answerSynergize
Habit 6 is the habit of - answercreative cooperation
Ineffective paradigm of habit 6 - answerIt's either your way or my way, or a compromise
Effective paradigm of habit 6 - answerTogether we can create a better way, a higher
way
Behavior of habit 6 - answervalue and celebrate the differences, practice creative
cooperation
Habit 5 - answer Seek first to understand, then to be understood
Habit 5 is the habit of - answer mutual understanding
Ineffective paradigm of habit 5 - answer I listen with the intent to reply
Effective paradigm of habit 5 - answer I listen with the intent to understand
Habit 5's principle - answer to communicate effectively, we must first understand each
other
Behavior of habit 5 - answer diagnose before you prescribe, listen empathically, seek to
be understood from the others perspective
Result of habit 5 - answer greater influence with others, solutions to complex problems,
clarity of real issues, faster problem solving
Diagnose before you prescribe (habit 5) - answer most people don't take the time to
properly diagnose the symptoms before prescribing solutions. They immediately
assume they understand someone else's condition and quickly offer their own advice
Autobiographical responses (habit 5) - answer huge obstacle in interpersonal
communication. We tend to advise and interpret others from our own experiences and
motives
Advising (habit 5) - answerGiving counsel, advice, and solutions to problems
Probing (habit 5) - answerasking questions from our own frame of reference or agenda
Interpreting (habit 5) - answerexplaining another's motives and behavior based on our
own experience; trying to figure people out
Evaluating (habit 5) - answerJudging, and either agreeing or disagreeing
Listen empathically (habit 5) - answerreflecting what a person feels and says in your
own words. It is NOT to advise, counsel, reply, figure out, etc.
Traditional Chinese character (habit 5) - answer"to listen with a virtuous heart"
Chines symbol (habit 5) - answerears, eyes, and heart
, Reading the signs (habit 5) - answerActions speak louder than words
How we say words, tone of voice, style (habit 5) - answer38%
Words we use (habit 5) - answer7%
Facial expressions, body language (habit 5) - answer55%
Red (habit 5) - answerstop talking and listen empathically when: there is high emotion,
you must get to the heart of the issue, you feel you do not understand, the other person
does not feel understood
Yellow (habit 5) - answerslow down. watch and be ready to listen empathically
Green (habit 5) - answergo forward and seek to be understood when: the issue is clear
and mutually understood, the conversation is casual and unemotional, you're asked to
give counsel or advice
Tips for empathic listening (habit 5) - answerfocus on the speaker, not on your "correct
response" to the speaker. if you get stuck, just repeat what the speaker says, if you are
sincerely trying to understood you will not be perceived as manipulative. don't be afraid
of silence, sometimes listening and saying nothing is the best way to get to the heart of
the issue
Seek to be understood from the others perspective (habit 5) - answerthe key to being
understood is to understand the needs, concerns, and priorities of the other person first.
If you incorporate your listeners priorities into your own message, you will find you are
more likely to get the results you want
"I" Perspective (habit 5) - answerlook in book (I)
"YOU" Perspective (habit 5) - answerlook in book (YOU)
Habit 6 - answerSynergize
Habit 6 is the habit of - answercreative cooperation
Ineffective paradigm of habit 6 - answerIt's either your way or my way, or a compromise
Effective paradigm of habit 6 - answerTogether we can create a better way, a higher
way
Behavior of habit 6 - answervalue and celebrate the differences, practice creative
cooperation
