1
Sample CBPP® Exam Questions fully
solved & updated (latest version verified
for accuracy)
What do business processes define? - (ANSWER)The end-to-end series of events
for interacting with customers
BPM (Business Process Management) is... - (ANSWER)A management discipline
One of the most important BPM success factors is... - (ANSWER)Clear
responsibility for organizational hand-offs in the business processes
In process modeling it is beneficial if work-shop participants... -
(ANSWER)Represent the entire business process as cross-functional group
What is the job of the Process Owner? - (ANSWER)Responsible for process
design, process performance and development of the solution
When should effective Change Management steps start? - (ANSWER)With the
BPM project initiation
Why is focused People & Change Management necessary in BPM? - (ANSWER)To
anticipate the impact on stakeholders
,2
A good process culture is characterized by... - (ANSWER)Stakeholder awareness
of full end-to-end processes
Business Process Management (BPM) is focused on ... - (ANSWER)The alignment
of business processes and organization structures according to the organizations
strategy
What is the primary purpose of the usage of process models? -
(ANSWER)Analysis, documentation and design of business processes
What is the goal of a process simulation? - (ANSWER)Anticipate process behavior
An important step in process design is... - (ANSWER)The development and
definition of useful key performance indicators (KPI's)
What is the biggest benefit of using BPM-technologies? - (ANSWER)The use of
standards to support the whole BPM-lifecycle.
What is one of the primary purposes of process modeling? - (ANSWER)Visual
illustration of process features to ensure better communication
Which role do business rules play in the execution of a processes? -
(ANSWER)They determine how activities shall be performed
,3
Which method for process implementation and introduction does NOT belong to
BPM? - (ANSWER)Overhead Value Analysis
How does Activity Based Costing improve business processes? - (ANSWER)With
the analysis of cost drivers and the minimization of activities that do not create
value
Which is an essential success factor for process performance measurement and
control? - (ANSWER)Involvement of stakeholders in the process improvement
process
A frequent reason for the failure of BPM-Projects is... - (ANSWER)The change
management processes have not been managed properly
On what are KPI's (Key Performance Indicators) based? - (ANSWER)Strategy and
business goals
Business processes define: - (ANSWER)What we do and how we do it.
One purpose of the BPM CBOK is to: - (ANSWER)encourage the use of a common
vocabulary for BPM.
How organizational objectives can best be achieved by, under BPM? -
(ANSWER)Focused management on the organization's business processes
, 4
What characterizes Business Process Management? - (ANSWER)Body of
knowledge
What is the relevance of introducing Business Process Management as a
management discipline? - (ANSWER)BPM can be applied to any organization
Who is responsible for the end-to-end execution of business processes against
defined performance expectations and ultimately the delivery of value to
customer? - (ANSWER)Process Owners
Who is responsible for business process definition and design? -
(ANSWER)Process Architects
Who is responsible for build, deployment, monitoring and optimization of
business processes? - (ANSWER)Process Analysts
As per BPM core principle, how to maintain process integrity and enable
continuous improvement in BPM? - (ANSWER)Business Process Management
should be managed in a closed loop cycle
Select the first step in Dr. W. Edwards Deming's PDCA cycle? - (ANSWER)The Plan
Phase
Who plays the role of the Process Leader? - (ANSWER)A member of the
organization executive leadership team
Sample CBPP® Exam Questions fully
solved & updated (latest version verified
for accuracy)
What do business processes define? - (ANSWER)The end-to-end series of events
for interacting with customers
BPM (Business Process Management) is... - (ANSWER)A management discipline
One of the most important BPM success factors is... - (ANSWER)Clear
responsibility for organizational hand-offs in the business processes
In process modeling it is beneficial if work-shop participants... -
(ANSWER)Represent the entire business process as cross-functional group
What is the job of the Process Owner? - (ANSWER)Responsible for process
design, process performance and development of the solution
When should effective Change Management steps start? - (ANSWER)With the
BPM project initiation
Why is focused People & Change Management necessary in BPM? - (ANSWER)To
anticipate the impact on stakeholders
,2
A good process culture is characterized by... - (ANSWER)Stakeholder awareness
of full end-to-end processes
Business Process Management (BPM) is focused on ... - (ANSWER)The alignment
of business processes and organization structures according to the organizations
strategy
What is the primary purpose of the usage of process models? -
(ANSWER)Analysis, documentation and design of business processes
What is the goal of a process simulation? - (ANSWER)Anticipate process behavior
An important step in process design is... - (ANSWER)The development and
definition of useful key performance indicators (KPI's)
What is the biggest benefit of using BPM-technologies? - (ANSWER)The use of
standards to support the whole BPM-lifecycle.
What is one of the primary purposes of process modeling? - (ANSWER)Visual
illustration of process features to ensure better communication
Which role do business rules play in the execution of a processes? -
(ANSWER)They determine how activities shall be performed
,3
Which method for process implementation and introduction does NOT belong to
BPM? - (ANSWER)Overhead Value Analysis
How does Activity Based Costing improve business processes? - (ANSWER)With
the analysis of cost drivers and the minimization of activities that do not create
value
Which is an essential success factor for process performance measurement and
control? - (ANSWER)Involvement of stakeholders in the process improvement
process
A frequent reason for the failure of BPM-Projects is... - (ANSWER)The change
management processes have not been managed properly
On what are KPI's (Key Performance Indicators) based? - (ANSWER)Strategy and
business goals
Business processes define: - (ANSWER)What we do and how we do it.
One purpose of the BPM CBOK is to: - (ANSWER)encourage the use of a common
vocabulary for BPM.
How organizational objectives can best be achieved by, under BPM? -
(ANSWER)Focused management on the organization's business processes
, 4
What characterizes Business Process Management? - (ANSWER)Body of
knowledge
What is the relevance of introducing Business Process Management as a
management discipline? - (ANSWER)BPM can be applied to any organization
Who is responsible for the end-to-end execution of business processes against
defined performance expectations and ultimately the delivery of value to
customer? - (ANSWER)Process Owners
Who is responsible for business process definition and design? -
(ANSWER)Process Architects
Who is responsible for build, deployment, monitoring and optimization of
business processes? - (ANSWER)Process Analysts
As per BPM core principle, how to maintain process integrity and enable
continuous improvement in BPM? - (ANSWER)Business Process Management
should be managed in a closed loop cycle
Select the first step in Dr. W. Edwards Deming's PDCA cycle? - (ANSWER)The Plan
Phase
Who plays the role of the Process Leader? - (ANSWER)A member of the
organization executive leadership team
