Test Bank For Managing for Quality and Performance Excellence 12th Edition by James Evans ||ISBN:9780357984789

, Managing for quality and performance excellence 10th edition
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test bank by James R. Evans, William M. Lindsay
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1. People view quality subjectively and in relation to differing criteria based on their individual roles in the production-
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tmarketing value chain.
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a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy t



ACCREDITING STANDARDS: BUSPROG: Analytic
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DISC: Creation of Value t t t



TOPICS: DESC.EVAB.17.01.01 Defining Quality t t



KEYWORDS: Bloom's: Knowledge t




2. The transcendent definition of quality was first defined as the goodness of a product.
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a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy t



ACCREDITING STANDARDS: BUSPROG: Analytic
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DISC: Creation of Value t t t



TOPICS: DESC.EVAB.17.01.01 Defining Quality t t



KEYWORDS: Bloom's: Comprehension t




3. According to the product perspective of quality, a smaller number of product attributes are equivalent to higher quality.
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a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Easy t



ACCREDITING STANDARDS: BUSPROG: Analytic
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DISC: Creation of Value t t t



TOPICS: DESC.EVAB.17.01.01 Defining Quality t t



KEYWORDS: Bloom's: Knowledge t




4. The user perspective of quality judges a product based on how well the product performs its intended function.
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a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy t



ACCREDITING STANDARDS: BUSPROG: Analytic
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DISC: Creation of Value t t t



TOPICS: DESC.EVAB.17.01.01 Defining Quality t t



KEYWORDS: Bloom's: Knowledge t

,5. According to the manufacturing perspective of quality, quality is based on the consistency between goods and services.
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a. True

, b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Moderate t



ACCREDITING STANDARDS: BUSPROG: Analytict t t


DISC: Creation of Value t t t


TOPICS: DESC.EVAB.17.01.01 Defining Quality t t



KEYWORDS: Bloom's: Comprehension t




6. Inspection was the primary means of quality control during the first half of the twentieth century.
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a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy t



ACCREDITING STANDARDS: BUSPROG: Analytict t t


DISC: Creation of Value t t t



TOPICS: DESC.EVAB.17.01.02 History of Quality Management t t t t



KEYWORDS: Bloom's: Knowledge t




7. During the 1940s and 1950s, after World War II, the quality of products was the most important priority of top
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managers as it was recognized as the key to worldwide success.
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a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Moderate t



ACCREDITING STANDARDS: BUSPROG: Analytict t t


DISC: Creation of Value t t t



TOPICS: DESC.EVAB.17.01.02 History of Quality Management t t t t



KEYWORDS: Bloom's: Comprehension t




8. Although quality can drive business success, it cannot guarantee it, and one must not infer that business failures or
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stock price drops are the result of poor quality.
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a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Moderate t



ACCREDITING STANDARDS: BUSPROG: Analytict t t


DISC: Creation of Value t t t


TOPICS: DESC.EVAB.17.01.02 History of Quality Management t t t t



KEYWORDS: Bloom's: Comprehension t




9. The Six Sigma approach for quality improvement requires increased levels of training and education for managers, and
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not for front-line employees.
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a. True