Solution Manual for Fundamentals of Information Systems 9th Edition by Ralph Stair & George Reynolds |ISBN: 9781337097536| Guide A+

Solution Manual For Fundamentals of Information Systems, 9th Edition
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© t2018 tCengage tLearning. tAll tRights tReserved. tMay tnot tbe tcopied, tscanned, tor tduplicated, tin twhole tor tin tpart, texcept tfor tuse tas
t permitted tin ta tlicense tdistributed twith ta tcertain tproduct tor tservice tor totherwise ton ta tpassword-protected twebsite tfor tclassroom tuse.

, Solution Manual For Fundamentals of Information Systems, 9th Edition
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t Solutions – Chapter 1 t t t




Critical Thinking Exercise t t




Kroger’s QueVision System Improves Customer Service Review
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Questions
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1. The QueVision system is an enterprise system.
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2. The two components that are missing are well-trained workers and better
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teamwork.
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Critical Thinking Questions
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1. To address the concerns of the cashiers and baggers, the store manager should
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observe the checkout process and performance of cashiers and baggers for a few
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days before taking action.
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2. The manager should identify and put into place the full set of organizational
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complements. This cannot be done without observing where the system is failing.
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Critical Thinking Exercise t t




Reducing New Product Stockouts at Coles Review
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Questions
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1. One benefit of virtual teams is that they enable organizations to enlist the best
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people in different geographical regions to solve important organizational
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problems. Another benefit is that they provide the ability to staff a team with
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people who have a range of experience and knowledge that stems from a variety of
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professional experiences and cultural backgrounds.
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2. Virtual organization members must be sensitive to the different cultures and
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practices of the various team members to avoid misunderstandings that can
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destroy team chemistry.
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Critical Thinking Questions
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1. Student responses will vary. Student should provide a paragraph briefly outlining
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background and experience.
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t permitted tin ta tlicense tdistributed twith ta tcertain tproduct tor tservice tor totherwise ton ta tpassword-protected twebsite tfor tclassroom tuse.

,Solution Manual For Fundamentals of Information Systems, 9th Edition
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2. Student responses may vary. Communications are greatly improved when
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participants can see one another and pick up facial expressions and body language. I
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would recommend initial face-to-face meetings while the team is forming and
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defining goals, roles, and expectations on how its members will work together. It
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helps if virtual team members take the time to get to know one another by sharing
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experiences and personal background information.
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Review Questions t




1. Data is the raw material from which information is composed. Information
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includes a context for the data. Knowledge is an awareness of how to apply the
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information.
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2. The student can list any six of the following attributes that describe the quality of
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data: t




Characteristics Definitions
Accessible Information should be easily accessible by authorized t t t t t t


users so they can obtain it in the right format and at
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the right time to meet their needs.
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Accurate Accurate information is error free. In some cases, t t t t t t t


inaccurate information is generated because
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inaccurate data is fed into the transformation process.
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This is commonly called garbage in, garbage out
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(GIGO).
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Complete Complete information contains all the important facts. t t t t t t


For example, an investment report that does not
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include all important costs is not complete.t t t t t t


Economical Information should also be relatively economical to t t t t t t


produce. Decision makers must always balance the value t t t t t t t


of information with the cost of producing it.
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© t2018 tCengage tLearning. tAll tRights tReserved. tMay tnot tbe tcopied, tscanned, tor tduplicated, tin twhole tor tin tpart, texcept tfor tuse tas
t permitted tin ta tlicense tdistributed twith ta tcertain tproduct tor tservice tor totherwise ton ta tpassword-protected twebsite tfor tclassroom tuse.

, Solution Manual For Fundamentals of Information Systems, 9th Edition
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Flexible Flexible information can be used for a variety of t t t t t t t t


purposes. For example, information on how much
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inventory is on hand for a particular part can be used by
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a sales representative in closing a sale, by
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a production manager to determine whether more
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inventory is needed, and by a financial executive
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to determine the total value the company has invested
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in inventory. t


Relevant Relevant information is important to the decision t t t t t t


maker. Information showing that lumber prices might
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drop is probably not relevant to a computer chip
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manufacturer.
Reliable Reliable information can be trusted by users. In many t t t t t t t t


cases, the reliability of the information depends on the
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reliability of the data-collection method. In other
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instances, reliability depends on the source of the
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information. A rumor from an unknown source that oil t t t t t t t t


prices might go up may not be reliable.
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Secure Information should be secure from access by t t t t t t


unauthorized users. t


Simple Information should be simple, not complex. t t t t t


Sophisticated and detailed information might not be
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needed. In fact, too much information can cause
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information overload, whereby a decision maker has
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too much information and is unable to determine what
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is really important.
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Timely Timely information is delivered when it is needed. t t t t t t t


Knowing last week’s weather conditions will not help t t t t t t t


when trying to decide what coat to wear today.
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Verifiable Information should be verifiable. This means that you t t t t t t t


can check it to make sure it is correct, perhaps by
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checking many sources for the same information. t t t t t t




3. An information system is a set of interrelated elements or components that collect
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(input), manipulate and store (process), and disseminate (output) data and
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information and provide a feedback mechanism to meet an objective. In
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information systems, feedback is information from the system that is used to make
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changes to input or processing activities.
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4. The components of computer-based information system (CBIS) include hardware,
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software, databases, networks, people, and procedures.
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© t2018 tCengage tLearning. tAll tRights tReserved. tMay tnot tbe tcopied, tscanned, tor tduplicated, tin twhole tor tin tpart, texcept tfor tuse tas
t permitted tin ta tlicense tdistributed twith ta tcertain tproduct tor tservice tor totherwise ton ta tpassword-protected twebsite tfor tclassroom tuse.