Test Bank For Introduction To Information Systems 4th Canadian Edition By Rainer All Chapters ||Complete A+ Guide

Test Bank for Introduction to Information Systems, Fourth Canadian 1

Introduction To Information Systems 4th Canadian Ed By
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Rainer - Test Bank
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,Case 2


Case Appendix l




Case Distribution and Index
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The following provides a list of the cases provided in this Appendix, and the Chapters or Technology
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lGuides to which the case pertains. Use these cases as assignments, midterm questions or final
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lexamination questions. l


The Case Appendix contains the entire case with references to the chapters or technology guides to
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lwhich they pertain. You will find a suggested solutions below.
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Case Title l 1 2 3 4 5 6 7 8 9 10 11 12 13 TG TG TG TG TG5
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BestPay x X X X

Camelot Industries l X X X

East General Hospital
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Globoha Company l X

Internal Audit Summer l l x X X
lJob
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Lovely Hands Company l l X X X X

Men R US l l X

,Test Bank for Introduction to Information Systems, Fourth Canadian 3



Note that these cases have questions that apply to multiple chapters. Suggested solutions are provided
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lbelow. Cases are listed below alphabetically by case name.
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, Case 4


BestPay

BestPay Inc. is an online service provider of payroll processing in Winnipeg, Manitoba, with over
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l125,000 customers. A review of the web site reveals that the organization is full service: you can
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lpurchase payroll software, or access systems online. BestPay provides payroll, human resources,
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lretirement planning and tax services. l l l l


Employees can even log on and use the systems as an internet-based time clock.
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Required:

A) For each of the five strategies for competitive advantage, describe the strategy, and explain how
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lBestPay could implement the strategy. (10 marks, 20 minutes)
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Suggested Solution: Chapter 2, Competitive Advantages and Strategic Information
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lSystems Level: Medium l l




Strategy for Competitive Advantage - description How BestPay could implement the strategy --
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lots of possible examples – some are shown l l l l l l l


below l


Cost leadership strategy - Produce products and/or
l Use IT where possible to offer products and
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lservices at the lowest cost in the industry
l l services, to continue to provide full and excellent
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service to customers with both time and cost l l l l l l l l


efficiency
Differentiation strategy - Offer different products, Offer all the company‟s systems to customers by
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lservices, or product features than your competitors
l l cloud computing. Emphasize not only the cost l l l l l l l l l l l


effectiveness of pay-per-use, but also the flexibility l l l l l l l


of use anywhere, anytime capability to meet the l l l l l l l l


needs of busy, dispersed or mobile clients. l l l l l l l




Innovation strategy - Introduce new products and
l l l l l l In addition to the above example for
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lservices, add new features to existing products and
l l l l l l l Differentiation, offer additional, cloud-based HR
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lservices, or develop new ways to produce them
l l l l l l l services such as self- serve employee benefits
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systems, HR records storage and other IT
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systems. Bestpay could also make their Cloud
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based services available to businesses and
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organizations of all sizes.
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Operational effectiveness strategy - Improve the
l l l l l BestPay could make use of CRM systems to help l l l l l l l l


lmanner in which a firm executes its internal
l l l l l l l them better manage customer accounts, deal with
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lbusiness processes so that it performs these
l l l l l l customer inquiries and problems
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lactivities more effectively than its rivals
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Customer orientation strategy - Concentrate on
l l l l l Refer to examples for Operational Effectiveness,
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lmaking customers happy l l Differentiation and Innovation strategies
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B) You have been asked to assist with the design of the payroll database for BestPay Inc.
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lExplain the purpose of each of the following components of the database design and provide an
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lexample of how they would apply to the payroll database. (10 marks, 20 minutes)
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