PSYCH 319 INDUSTRIAL ORGANIZATIONAL PSYCH EXAM 3 SDSU WITH EXPERTLY
SOLVED TEST QUESTIONS
General Adaptation Syndrome (GAS)
alarm, resistance, exhaustion
- response to chronic stress
alarm reaction stage
the first stage of the General Adaptation Syndrome in which the body goes into
a temporary state of shock, then rebounds (counter shock), following initial exposure to a
stressor
resistance stage
The second stage of the general adaptation syndrome, when there are intense
physiological efforts to either resist or adapt to the stressor.
exhaustion stage
the third stage of the GAS, characterized by weakened resistance and possible
deterioration
problem-focused coping
managing or altering the problem causing the stress
,emotion-focused coping
reducing the emotional response to the problem
stressors
physical or psychological demands to which an individual responds
- emotional labor
- work schedule
- interpersonal conflict
- workload
- role stressors
strains
reaction or response to stressors
physical/ task stressors
Effect of multiple stressors can be cumulative
e.g., Noise, demands of a given job.
autonomy
independence; which is the extent to which employees can control how and when they
perform the tasks of their job
, psychological stressors
perceived lack of control/predictability
interpersonal conflict
negative interactions with co-workers, supervisors, or clients, which can range from heated
arguments to subtle incidents of unfriendly behavior
incivility at work
rude, condescending, and aggressive words or behaviors that violate workplace norms of
respect
role stressors
result from multiple task requirements or roles of employees
role ambiguity
Employees lack clear knowledge of expected behavior
role conflict
demands from different sources are incompatible
SOLVED TEST QUESTIONS
General Adaptation Syndrome (GAS)
alarm, resistance, exhaustion
- response to chronic stress
alarm reaction stage
the first stage of the General Adaptation Syndrome in which the body goes into
a temporary state of shock, then rebounds (counter shock), following initial exposure to a
stressor
resistance stage
The second stage of the general adaptation syndrome, when there are intense
physiological efforts to either resist or adapt to the stressor.
exhaustion stage
the third stage of the GAS, characterized by weakened resistance and possible
deterioration
problem-focused coping
managing or altering the problem causing the stress
,emotion-focused coping
reducing the emotional response to the problem
stressors
physical or psychological demands to which an individual responds
- emotional labor
- work schedule
- interpersonal conflict
- workload
- role stressors
strains
reaction or response to stressors
physical/ task stressors
Effect of multiple stressors can be cumulative
e.g., Noise, demands of a given job.
autonomy
independence; which is the extent to which employees can control how and when they
perform the tasks of their job
, psychological stressors
perceived lack of control/predictability
interpersonal conflict
negative interactions with co-workers, supervisors, or clients, which can range from heated
arguments to subtle incidents of unfriendly behavior
incivility at work
rude, condescending, and aggressive words or behaviors that violate workplace norms of
respect
role stressors
result from multiple task requirements or roles of employees
role ambiguity
Employees lack clear knowledge of expected behavior
role conflict
demands from different sources are incompatible
