SCM 300 ch 9, 10, 11, 12 UPDATED ACTUAL Questions and CORRECT Answers
a documented series of activities that when completed
process properly aim to effectively and eflciently turn inputs into
valuable products and services
outputs, resources, utilization, equipment, technology,
consistency and training should be similar (3 benefits of business
processes)
in organizations that use consistent business processes
across locations, executives can identify strengths and
manage from afar weaknesses via analytics from each facility. Resources, out-
puts, service times etc. can be compared across the org.
(3 benefits of business processes)
documented corporate business processes allow the org
to more easily open a new location. Good processes allow
ability to grow
for almost immediate replication in different locations (3
benefits of business processes)
GOOD processes are more often executed
intentions and managed by people with intent of satisfying a cus-
tomer. (3 characteristics of a good process)
RESULTS part of the value of business
reproductible processes is knowing the results are somewhat pre-
dictable (3 characteristics of a good process)
MEASURABLE AND RESULTS customers expect
excellent and consistent results from the business process.
manageable
Managers need to consider how output will be measured,
interpreted, and improved
"Used to be Good" A competitor or new company may
have developed a new process or better technology, rais-
market evolution
ing the expectations for all customers. (Common Reasons
Business Processes Fail)
, best employees leave
a documented series of activities that when completed
process properly aim to effectively and eflciently turn inputs into
valuable products and services
outputs, resources, utilization, equipment, technology,
consistency and training should be similar (3 benefits of business
processes)
in organizations that use consistent business processes
across locations, executives can identify strengths and
manage from afar weaknesses via analytics from each facility. Resources, out-
puts, service times etc. can be compared across the org.
(3 benefits of business processes)
documented corporate business processes allow the org
to more easily open a new location. Good processes allow
ability to grow
for almost immediate replication in different locations (3
benefits of business processes)
GOOD processes are more often executed
intentions and managed by people with intent of satisfying a cus-
tomer. (3 characteristics of a good process)
RESULTS part of the value of business
reproductible processes is knowing the results are somewhat pre-
dictable (3 characteristics of a good process)
MEASURABLE AND RESULTS customers expect
excellent and consistent results from the business process.
manageable
Managers need to consider how output will be measured,
interpreted, and improved
"Used to be Good" A competitor or new company may
have developed a new process or better technology, rais-
market evolution
ing the expectations for all customers. (Common Reasons
Business Processes Fail)
, best employees leave
