SCM Improvement UPDATED ACTUAL Questions and CORRECT Answers
1. When constructing a Value Stream Map, what does the
D) Production Kanban
following symbol represent?
2. SpeedyMortgage.com is an online mortgage company,
which has struggled to keep up with rapid volume growth.
A Lean Six Sigma team is working on a revised process
flow, and wants to understand the current Takt time. Av- B) 1.6 minutes
erage daily demand is 300 mortgage applications, and
there are 480 net minutes a day available for underwriting
(one shift). What is the Takt time?
3. A Lean Six Sigma team is working on a project to accel-
erate the collection of accounts receivable. The team wants
to identify and eliminate process steps that are redundant C) Value-added Flow Chart
or wasteful so that the overall cycle time can be improved.
What type of process map would be the best choice?
4. Which of the flow chart symbols below indicates a
B) Diamond
decision point?
6. A project team at a major rental car chain prepared an
Aflnity Diagram to better understand the customer needs
regarding the rental car process. Follow this link to review
the Aflnity Diagram then answer the question.
E) Place each under its own header
The team had two remaining ideas (unrelated to each
other) that did not fit well into the any of the three headers
they created (Check-In / Return, Pricing, Car Quality /
Value). What should the team do with these two ideas?
7. Which of the following statements represents an ac-
ceptable method for setting product/process specifica-
tions?
A) Specifications should be set at the point(s) where cus-
tomer satisfaction starts to decrease significantly below
, the target.
B) Specifications should always be based on the capability
of the process to deliver them.
C) Specifications should be based on pre-established E) A or C
design guidelines that reflect customer requirements.
D) A or B
E) A or C
8. Which of the following is NOT part of an enterprise-wide
value stream?
A) Process inputs from suppliers.
C) Cost comparisons by consumers
B) The channel of distribution.
C) Cost comparisons by consumers.
D) Processes that transform materials or information.
E) New order processing
9. Which of the following is NOT a reason to map the value
stream?
A) To document who is responsible for specific corrective
actions. A) To document who is responsible for specific corrective
B) Identify the inputs to a process. actions.
C) Identify sources of waste.
D) Communicate the process in graphical fashion.
E) To identify internal and external customers.
10. Which of the following statements is MOST correct
regarding Project Charters?
A) The Charter provides a detailed plan to guide all team
B) The Charter defines the project mission.
actions.
B) The Charter defines the project mission.
C) The Charter is developed by a Black Belt with assistance
from the team.
2/7
1. When constructing a Value Stream Map, what does the
D) Production Kanban
following symbol represent?
2. SpeedyMortgage.com is an online mortgage company,
which has struggled to keep up with rapid volume growth.
A Lean Six Sigma team is working on a revised process
flow, and wants to understand the current Takt time. Av- B) 1.6 minutes
erage daily demand is 300 mortgage applications, and
there are 480 net minutes a day available for underwriting
(one shift). What is the Takt time?
3. A Lean Six Sigma team is working on a project to accel-
erate the collection of accounts receivable. The team wants
to identify and eliminate process steps that are redundant C) Value-added Flow Chart
or wasteful so that the overall cycle time can be improved.
What type of process map would be the best choice?
4. Which of the flow chart symbols below indicates a
B) Diamond
decision point?
6. A project team at a major rental car chain prepared an
Aflnity Diagram to better understand the customer needs
regarding the rental car process. Follow this link to review
the Aflnity Diagram then answer the question.
E) Place each under its own header
The team had two remaining ideas (unrelated to each
other) that did not fit well into the any of the three headers
they created (Check-In / Return, Pricing, Car Quality /
Value). What should the team do with these two ideas?
7. Which of the following statements represents an ac-
ceptable method for setting product/process specifica-
tions?
A) Specifications should be set at the point(s) where cus-
tomer satisfaction starts to decrease significantly below
, the target.
B) Specifications should always be based on the capability
of the process to deliver them.
C) Specifications should be based on pre-established E) A or C
design guidelines that reflect customer requirements.
D) A or B
E) A or C
8. Which of the following is NOT part of an enterprise-wide
value stream?
A) Process inputs from suppliers.
C) Cost comparisons by consumers
B) The channel of distribution.
C) Cost comparisons by consumers.
D) Processes that transform materials or information.
E) New order processing
9. Which of the following is NOT a reason to map the value
stream?
A) To document who is responsible for specific corrective
actions. A) To document who is responsible for specific corrective
B) Identify the inputs to a process. actions.
C) Identify sources of waste.
D) Communicate the process in graphical fashion.
E) To identify internal and external customers.
10. Which of the following statements is MOST correct
regarding Project Charters?
A) The Charter provides a detailed plan to guide all team
B) The Charter defines the project mission.
actions.
B) The Charter defines the project mission.
C) The Charter is developed by a Black Belt with assistance
from the team.
2/7
