SCM 300 Exam 2 ASU Davila UPDATED ACTUAL Questions and CORRECT
Answers
Last Mile
Brick-and-Mortar Business
Online or E-tailing
Brick and Clicks
Clicks and Calls
Omni-channel retailing
Retail sources of supply
drop shippers
Chargebacks
Collaborative Planning, Forecasting, and Replenishment
(CPFR)
vendor-managed inventory (VMI)
, a business that operates in a physical store without
aninternet presence
All products and services are sold to customers through
anonline website. Example: Amazon.com
Companies that use both a physical store and the Web
tosell their products and services.
In addition to taking orders via the company website,
some companies will also offer sales via the phone.
Ex-amples: Lands' End and L.L. Bean
Retailers that are fully committed to engaging
customersvia catalogs, phone calls, websites, email,
internet chat- rooms, social media sites or mobile apps,
and of course also in stores.
manufacturers, wholesalers, drop shippers
An organization that ties manufactures and/or whole-
salers directly to consumers. They never posses the
prod-uct, they just take orders to fulfill by another party.
effectively penalties charged by retail organizations to
their suppliers/vendors for any number of minor and
ma-jor supply chain offenses
A formalized effort by supply chain partners to share
dataand collectively develop forecast in an attempt to
reduce supply chain cost through better planning
An arrangement where retailers allow vendors to
monitor in-store inventories, initiate orders/shipments
to the store when inventories are low, and also bring the
items into thestore and onto the shelf.
, the portion of the supply chain between the final inventory
holding facility and the end consumer
A series of stores that have common design, construction
Prototype Stores and layout. Standardized plans that will work across many
stores for chain retailers.
This retail strategy has retail chains develop rigid control
structures to develop and manage processes such that
Rationalized Retailing all the retail outlets are managed in the same way. An
employee would easily be able to work at almost any store
since everything is done the same way.
Planogram A map of where every product goes on a retail store shelf.
Customers cost for waiting lines Time
Company cost for waiting line Money paid to maintain the line (employees)
Waiting line Input Source The population of people that might want service
Waiting Line The area in which customers wait for service
Waiting line Service Facility The area in which customers actually receive service
The number of possible customers that may come into the
store is very high (or unlimited). When a customer enters
Infinite population of customers
the system, the odds of another entering the system are
not impacted in any significant manner.
Finite Population of Customers number of customers is limited
When a potential customer sees the line, but never joins
Balking the line because they think it looks too long and/or too
slow.
When a customer joins the line, gets frustrated and leaves
Reneging
the line
λ Lambda
Answers
Last Mile
Brick-and-Mortar Business
Online or E-tailing
Brick and Clicks
Clicks and Calls
Omni-channel retailing
Retail sources of supply
drop shippers
Chargebacks
Collaborative Planning, Forecasting, and Replenishment
(CPFR)
vendor-managed inventory (VMI)
, a business that operates in a physical store without
aninternet presence
All products and services are sold to customers through
anonline website. Example: Amazon.com
Companies that use both a physical store and the Web
tosell their products and services.
In addition to taking orders via the company website,
some companies will also offer sales via the phone.
Ex-amples: Lands' End and L.L. Bean
Retailers that are fully committed to engaging
customersvia catalogs, phone calls, websites, email,
internet chat- rooms, social media sites or mobile apps,
and of course also in stores.
manufacturers, wholesalers, drop shippers
An organization that ties manufactures and/or whole-
salers directly to consumers. They never posses the
prod-uct, they just take orders to fulfill by another party.
effectively penalties charged by retail organizations to
their suppliers/vendors for any number of minor and
ma-jor supply chain offenses
A formalized effort by supply chain partners to share
dataand collectively develop forecast in an attempt to
reduce supply chain cost through better planning
An arrangement where retailers allow vendors to
monitor in-store inventories, initiate orders/shipments
to the store when inventories are low, and also bring the
items into thestore and onto the shelf.
, the portion of the supply chain between the final inventory
holding facility and the end consumer
A series of stores that have common design, construction
Prototype Stores and layout. Standardized plans that will work across many
stores for chain retailers.
This retail strategy has retail chains develop rigid control
structures to develop and manage processes such that
Rationalized Retailing all the retail outlets are managed in the same way. An
employee would easily be able to work at almost any store
since everything is done the same way.
Planogram A map of where every product goes on a retail store shelf.
Customers cost for waiting lines Time
Company cost for waiting line Money paid to maintain the line (employees)
Waiting line Input Source The population of people that might want service
Waiting Line The area in which customers wait for service
Waiting line Service Facility The area in which customers actually receive service
The number of possible customers that may come into the
store is very high (or unlimited). When a customer enters
Infinite population of customers
the system, the odds of another entering the system are
not impacted in any significant manner.
Finite Population of Customers number of customers is limited
When a potential customer sees the line, but never joins
Balking the line because they think it looks too long and/or too
slow.
When a customer joins the line, gets frustrated and leaves
Reneging
the line
λ Lambda
