***INSTANT DOWNLOAD***Operations & Supply Chain Management 17th Edition Jacobs & Chase | Complete Test Bank 1‑22 A+

, TABLEOFCONTENTS b b




Chapter 1: Introduction
b b




Chapter 2: Strategy
b b




Chapter 3: Design of Products and Services
b b b b b b




b Chapter 4: Projects
b b




Chapter 5: Strategic Capacity Management
b b b b




b Chapter 6: Learning Curves
b b b




Chapter 7: Manufacturing Processes Chapter
b b b b




8: Facility Layout
b b b




Chapter 9: Service Processes
b b b




Chapter 10: Waiting Line Analysis and Simulation
b b b b b b




b Chapter 11: Process Design and Analysis
b b b b b




Chapter 12: Quality Management Chapter
b b b b




13: Statistical Quality Control Chapter 14:
b b b b b b




Lean Supply Chains
b b b




Chapter 15: Logistics and Distribution Management
b b b b b




b Chapter 16: Global Sourcing and Procurement
b b b b b




b Chapter 17: The Internet of Things and ERP Chapter 18:
b b b b b b b b b b




Forecasting
b




Chapter 19: Sales and Operations Planning
b b b b b




b Chapter 20: Inventory Management
b b b




Chapter 21: Material Requirements Planning Chapter
b b b b b




22: Workcenter Scheduling
b b b

,Chapter 01 b




Efficiency means doing the right things to create the most value for the company.
b b b b b b b b b b b b b




FALSE

Efficiency means doing something at the lowest possible cost.
b b b b b b b b




1. Effectiveness means doing the right things to create the most value for the company.
b b b b b b b b b b b b b




TRUE

Effectiveness means doing the right things to create the most value for the company.
b b b b b b b b b b b b b




AACSB: Analytical Thinking b b



Blooms: Remember b



Difficulty: 1 Easy b b b



Learning Objective: 01-04 Evaluate the efficiency of a firm.
b b b b b b b b



Topic: Efficiency, Effectiveness, and Value
b b b b b




2. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms, we
b b b b b b b b b b b b b b b b b b b




bcould refer to this doctor as being efficient but not effective.
b b b b b b b b b b




TRUE

Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value. The
b b b b b b b b b b b b b b b b b b b b




bdoctor performed the surgery without error. Because the patient died, no value was created.
b b b b b b b b b b b b b




AACSB: Analytical Thinking b b



Blooms: Analyze b



Difficulty: 2 Medium b b b



Learning Objective: 01-04 Evaluate the efficiency of a firm.
b b b b b b b b



Topic: Efficiency, Effectiveness, and Value
b b b b b




3. A worker can be efficient without being effective.
b b b b b b b




TRUE

Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.
b b b b b b b b b b b b b b b b b b b




bThese are different things.
b b b




AACSB: Analytical Thinking b b



Blooms: b



Understand b



Difficulty: 2 Medium b b b



Learning Objective: 01-04 Evaluate the efficiency of a firm.
b b b b b b b b



Topic: Efficiency, Effectiveness, and Value
b b b b b

, 4. A process can be effective without being efficient.
b b b b b b b




TRUE

Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at the
b b b b b b b b b b b b b b b b b b




bcustomer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Being effective,
b b b b b b b b b b b b b b b b b b b b b




bthough, means minimizing the amount of time customers need to wait in line.
b b b b b b b b b b b b




AACSB: Analytical Thinking b b



Blooms: b



Understand b



Difficulty: 2 Medium b b b



Learning Objective: 01-04 Evaluate the efficiency of a firm.
b b b b b b b b



Topic: Efficiency, Effectiveness, and Value b b b b b




5. Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and
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bdeliver the firm's primary products and services.
b b b b b b




TRUE

Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and deliver
b b b b b b b b b b b b b b b b b b b




bthe firm's primary products and services.
b b b b b




AACSB: Analytical Thinking b b



Blooms: Remember b



Difficulty: 1 Easy b b b



Learning Objective: 01-01 Identify the elements of operations and supply chain management. (OSCM)
b b b b b b b b b b b b



Topic: What Is Operations and Supply Chain Management? b b b b b b b




6. The term "value" refers to the relationship between quality and the price paid by the consumer.
b b b b b b b b b b b b b b b




TRUE

Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
b b b b b b b b b b b b b b b b b b b




AACSB: Analytical Thinking b b



Blooms: Remember b



Difficulty: 1 Easy b b b



Learning Objective: 01-04 Evaluate the efficiency of a firm.
b b b b b b b b



Topic: Efficiency, Effectiveness, and Value b b b b b




7. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between
b b b b b b b b b b b b b b b b b b




bthe two goals.
b b




TRUE

Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
b b b b b b b b b b b b b b




AACSB: Analytical Thinking b b



Blooms: Analyze b



Difficulty: 1 Easy b b b



Learning Objective: 01-04 Evaluate the efficiency of a firm.
b b b b b b b b



Topic: Efficiency, Effectiveness, and Value b b b b b