CPPS Exam Chapters 1-11 Study Questions with complete solutions

TCPPS Exam Chapters 1-11 Study Questions with complete solutions A+GUARANTEED. T or F: Margo is a district manager who oversees several store managers in a national chain of department stores. Margo reports directly to the vice president of stores and marketing, a member of top management. Margo is a middle manager. T or F: Mintzberg concluded that managers play three broad types of roles: interpersonal, analytical, and critical. - FALSE When Ramiro inspires his employees to do their best to help the organization meet its goals, he is: organizing. delegating. managing. leading. - LEADING At Kaira's Caribbean Cuisine, Kaira improves focuses on efficiency by: -only hiring employees who come from the Caribbean. -training her assistant manager to handle the restaurant's finances. -advertising specials to use up food inventory that is nearing its expiration date. -closing the restaurant during lunch hours. - advertising specials to use up food inventory that is nearing its expiration date. Ravi, a supervisor, is known by his managers to be sharp in his decisions and has a good track record of meeting his goals. Ravi is a(n) ________ manager. effective mentoring efficient visionary - effective For almost 20 years, Hank has been the top sales professional for Strickland Propane. He credits his success to following the first law of business, which is to do things right. get things done through people. innovate or die. take care of the customer. - take care of the customer. Some examples of ________ are companies selling products, operating factories, and collaborating with partners in other countries. ethical dilemmas diversity innovation globalization - globalization When building a new hospital, the developer did not remove any trees, based on the belief that doing so could compromise the ability of future generations to meet their own needs. This is an example of managing for: sustainable development. social responsibility. globalization. green values. - sustainable development. In their ________ roles, managers interact with people inside their work units; while solving problems is part of their ________ roles. decisional; conceptual interpersonal; decisional interpersonal; technical decisional; technical - interpersonal; decisional Efficiency is ________, while effectiveness is ________. achieving results; investing in technology using resources wisely; achieving results setting goals; using resources wisely using resources wisely; leading by example - using resources wisely; achieving results T or F: Michael Porter posits that implementing sustainable management helps companies establish a long-lasting competitive advantage that results from sustainably managing a firm's impact on the people, planet, and profit. - T T or F: Quenton feels that inefficiency is the cause of increased costs in his production facility. Therefore, he is interested in making improvements in his factory by utilizing all the components of the facility's system: inputs, outputs, transformational processes, and feedback. - T T or F: Hollie manages a skating rink where most of the employees are high school students. Hollie believes the employees are careless, apathetic, and spend too much time loafing. Hollie is a Theory X manager. - T T or F: Quantitative management emphasizes the use of accounting to provide the needed internal controls related to inventory. - F Basheer operates a business that smooths and finishes poured concrete floors, sidewalks, driveways, and pool decks. Basheer has been observing and timing each task undertaken by his workers because he would like to increase their efficiency. Basheer is engaging in ________ management. scientific quantitative administrative systems contingency - scientific If a company is using a ________, then more efficient workers earn higher wages. differential rate system sliding wage scale quota stimulus monthly salary merit pay bonus - differential rate system Abraham Maslow's listing of physiological, safety, love, esteem, and self-actualization needs, and his belief that some of these needs must be satisfied before others, was proposed as the hierarchy of human psychology. development process approach. hierarchy of human needs. Theory X. Theory Y - hierarchy of human needs. The father of industrial psychology is Hugo Munsterberg Frank Gilbreth. Tom Gallagher. Abraham Maslow. Frederick Taylor. Explanation - Hugo Munsterberg The key idea that workers should be treated as assets was introduced by Peter Senge. Robert Sutton. Douglas McGregor. Lillian Gilbreth. Peter Drucker. - Peter Drucker. After studying many management approaches, the best perspective to take as a manager is the behavioral viewpoint. evidence-based management. scientific management. the contingency viewpoint. total quality management. - evidence-based management. T or F: A distributor is a person or an organization that helps another company sell its goods and services to customers. Distributors are considered external stakeholders. - T T or F: Jamila, the top manager of a large bank, relayed to her staff that the bank's goal was to create higher profits and greater efficiency. This will fulfill their corporate social responsibility (CSR). - F T or F: Kenji manages a company that collects fresh produce from farmers and distributes it to restaurants. His business is struggling, so he considers mixing some of the older or riper items into the boxes of newer produce. This will allow him to meet cost targets and keep the business going. Kenji is faced with an ethical dilemma. - T T or F: A social audit is a systematic assessment of employee happiness within a company. - F Ethics are a type of norm. standards of right and wrong that influence behavior. always synergy driven. company policies that are prominently posted on office bulletin boards. - standards of right and wrong that influence behavior. ________ is the notion that corporations are expected to go above and beyond following the law and making a profit to help society. Corporate morality Societal responsibility Corporate sustainability Corporate social responsibility - Corporate social responsibility Dominique and Isidora Wilson are wealthy entrepreneurs who are very interested in helping people who have been wrongly convicted of crimes. What philosophy would they choose to implement? corporate sustainability mentoring