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Terms in this set (322)
individuals specific health needs and desired health
what is patient centered
outcomes are driving force behind health care
care?
decisions and quality measurements
who are partners with patients
health care providers?
clinical perspective AND
providers treat patients
emotional, mental, spiritual, social, and financial
from
perspective
active collaboration and shared decision making
patient and family
between patients, families, and providers to design
centered care
and manage a customized and comprehensive care
encourages
plan
what are aligned with health care system's missions, vision, values,
patient-centered goals? leadership, quality-improvement drivers
care is collaborative, coordinated, accessible
right care is provided at right time and right place
care focuses on physical comfort and emotional well being
, patients/family preferences, values, cultural
traditions, socioeconomic conditions respected
pt/families are part of care team and play role in
other elements of decisions at patient and system level
patient-centered care
(family involvement) Presence of family members is encouraged and
facilitated
info is shared fully and in timely manner so that
patients/families can make informed decisions
whos is at the heart of patients
care continuum?
what is top priority? patient goals and values
who is involved at every family
stage?
The APTA Code of Ethics the responsibility to act respectfully toward each
for the Physical Therapist person regardless of age, gender, race, nationality,
and Standards of Ethical religion, ethnicity, social or economic status, sexual
Conduct for the Physical orientation, health condition, or disability • the
Therapist Assistant responsibility to act in the best interests of
address: patients/clients over the interests of the PT or PTA
PTs and PTAs are best interests of patients remain at the center of
committed to practicing physical therapist services
consistently with the
Code and the Standards,
ensuring
denying services based Religious or personal objection
on ____ or ____ may
encourage health care
professionals to shift
from person centered
focus to one aimed at
needs or beliefs of
provider
,Shifting away from a harm to the health of individuals and populations
person-centered model
may result in
PTs and PTAs have a duty uphold Code and the Standards
to
APTA opposes efforts by threaten person-centeredness in the provision of
government, institutions, physical therapist services
and other entities that
important component of quality and patient-
patient experience is centered health care not fully explored in physical
therapy
The sum of all interactions that patients have with
what is the patient the healthcare system, including their care from
experience? health plans, healthcare providers, and staff in
inpatient and outpatient settings
what shapes the patient organization's culture, that influences patient
experience? perceptions across the continuum of care
what defines the patient feedback from patient after a clinical encounter
experience? about their perceptions of met needs
factors influencing relational pillars
patient experience functional pillars
interpersonal aspects of the quality of care
relational pillars received, such as communication, respect and
dignity, and emotional support
environmental factors, such as facility characteristics
(modern facility and equipment, sociodemographic
characteristics, effectiveness of treatment); type of
functional pillars
service being provided; patient characteristics, such
as sociodemographic characteristics, clinical history,
prior healthcare-seeking behavior
, Waiting times • Patient safety • Physical environment
• Provider behavior • Prompt access • Handling of
patient feedback • Environment and facilities •
some factors that may Effective treatment • Timely, tailored, and expert
influence patient management • Coordinated care between settings •
experience Emotional support • Interruptions during care
delivery • Communication/interactions • Respect and
privacy • Personalized treatment • Care and
involvement in decision making
combines patient experience + health outcomes +
patient satisfaction confidence in providers and the healthcare system
to indicate whether needs/expectations met
their place within society and their community and
what shapes patient
family context
expectations?
been criticized for inherent sources of bias
patients often express gratitude bias and other factors, which leads to an
higher levels of optimistic picture of performance
satisfaction due to
how people feel about things (satisfaction) vs. what
it is important to
happened during care, and the extent to which
differentiate between
patient's needs were met (experience)
patient experience can patient satisfaction, but they are distinct concepts
influence
the relationship between changing
patient and provider is
high quality services AND patient-centered care
many health care systems
that advances unique health goals of each person
aim to provide
and family
paternalistic model
4 models of patient- informative model
provider relationships interpretive model
deliberative model