FIRST VETERINARY ASSISTANT EXAM
QUESTIONS AND ANSWERS 100% CORRECT!!
, What does a euthanasia form authorize? - ANSWER death of a pet in a humane
manner
Which is the best strategy for communicating lab test results that come in after an
appointment? - ANSWER Call the client to discuss the results over the phone
In addition to eye contact and facial expression, what is a component of positive body
language? - ANSWER A facing toward people when talking to them
Whish of the following statements is the most accurate regarding communication? -
ANSWER Body languaje accounts for more than half of person-to-person
communication
What is the first stage of grief - ANSWER denial
How does the team member maintaining eye contact with the client make the client
feel? - ANSWER Confident in recommendations from the team member
Define the acronym SOP - ANSWER a Standard Operating Procedure
What form should be signed by the client indicating that all information about a medical
procedure has been provided? - ANSWER Informed consent form
What should the response be if a client ask a question when the recepcionist doesn't
know the answer? - ANSWER Put the client on a brief hold and find the answer
What is another term for tone of voice - ANSWER pitch
Which of the following illustrates proper phone etiquette? - ANSWER A friendly tone of
voice
When does a client's first impression of the veterinary practice begin? - ANSWER When
the phone call initiated by the client
Which of the following is the appropriate response to the client calling to ask for home
remedies to treat their pet? - ANSWER Yes, I'm sure we can help your dog. May I make
an appointment for you so the doctor can examine the dog?
Identify the country that is known for having Old Cow Homes - ANSWER India
QUESTIONS AND ANSWERS 100% CORRECT!!
, What does a euthanasia form authorize? - ANSWER death of a pet in a humane
manner
Which is the best strategy for communicating lab test results that come in after an
appointment? - ANSWER Call the client to discuss the results over the phone
In addition to eye contact and facial expression, what is a component of positive body
language? - ANSWER A facing toward people when talking to them
Whish of the following statements is the most accurate regarding communication? -
ANSWER Body languaje accounts for more than half of person-to-person
communication
What is the first stage of grief - ANSWER denial
How does the team member maintaining eye contact with the client make the client
feel? - ANSWER Confident in recommendations from the team member
Define the acronym SOP - ANSWER a Standard Operating Procedure
What form should be signed by the client indicating that all information about a medical
procedure has been provided? - ANSWER Informed consent form
What should the response be if a client ask a question when the recepcionist doesn't
know the answer? - ANSWER Put the client on a brief hold and find the answer
What is another term for tone of voice - ANSWER pitch
Which of the following illustrates proper phone etiquette? - ANSWER A friendly tone of
voice
When does a client's first impression of the veterinary practice begin? - ANSWER When
the phone call initiated by the client
Which of the following is the appropriate response to the client calling to ask for home
remedies to treat their pet? - ANSWER Yes, I'm sure we can help your dog. May I make
an appointment for you so the doctor can examine the dog?
Identify the country that is known for having Old Cow Homes - ANSWER India
