Salesforce Certified Associate Exam Questions With Correct
Answers
Passed!! Alread
1. What is the Sales- Upgraded version of excel and Google Sheets. Allows you to check in
with clients
force Ecosystem? automatically based on where they are in the customer journey. A place where
you will not have to worry about losing customer data.
Salesforce is the leading CRM (Customer Relationship Management) provider
with many products to help serve your customer.
2. What does Allow stakeholders to keep their deals, cases and opportunities private and
the Salesforce away from others that do not have a need to see the information.
secu- rity
permissions
do?
You have your dedicated space yet share internal resources with other tenants
3. How is Sales-
within the building of your org aka salesforce ecosystem
force a multi-
ten- ant
environment?
Real world scenarios with questions and playground challenges for specific
4. What are learn- ing objectives.
Super-
Week long classes taught by other trailblazers ’best to attend if sponsored by
badges?
your company because it cost a couple thousand dollars
5. What is the
Trail- head Salesforce's solution that connects all information about the customer in an
Academy? easy to access system.
6. What is A way of connecting all the products Salesforce have to create one holistic view
Sales- force of the customer journey and experience.
Customer
360?
7. What is the Sales- The most fundamental cloud that connects leads and opportunities.
Provides info
1/
18
, Salesforce Certified Associate Exam Questions With Correct
Answers
Passed!! Alread
force Sales cloud? about the deals that are being sold within your org. It contains every
step of the sales path.
2/
18
, Salesforce Certified Associate Exam Questions With Correct
Answers
Passed!! Alread
Product to enable Sales Teams to manage
customer data and sell ettectively.
8. What is the The second most common cloud, biggest focus is on customer service
Salesforce and success. Deals with use cases, accounts and contacts. For ex. an email
Ser- vice can turn into a case that is automated via phone, email or web chat. There
cloud? are some automations for case resolution within this cloud.
9. What is the Sales- Product to enable companies to market to
force Marketingcustomers.
cloud?
It keeps track of potential customers ’helps them go through the sales path. It
helps you get to know the beginning of the customer journey. It
features campaigns, campaign members and leads.
Marketing and sales cloud has some overlap. And depending on the
company selling process, you can understand the ROI on ditterent
marketing ettorts within your org.
10. What is the
Product for building secure websites, portals, and
Salesforce
apps with connected data quickly.
Expe- riences
cloud?
It lets you create a social platform for customers to engage with your brand ’it
creates a site and content
backend that is operated by Salesforce.
has a community portal for members to login.
11. What is the Sales- Product for selling B2B or B2C.
force Commerce
cloud It has a green shopping cart icon that focuses on B2C transactions.
? Basically it is e-commerce shopping that leads back to a Salesforce org
to fulfill and ship orders.
3/
18
Answers
Passed!! Alread
1. What is the Sales- Upgraded version of excel and Google Sheets. Allows you to check in
with clients
force Ecosystem? automatically based on where they are in the customer journey. A place where
you will not have to worry about losing customer data.
Salesforce is the leading CRM (Customer Relationship Management) provider
with many products to help serve your customer.
2. What does Allow stakeholders to keep their deals, cases and opportunities private and
the Salesforce away from others that do not have a need to see the information.
secu- rity
permissions
do?
You have your dedicated space yet share internal resources with other tenants
3. How is Sales-
within the building of your org aka salesforce ecosystem
force a multi-
ten- ant
environment?
Real world scenarios with questions and playground challenges for specific
4. What are learn- ing objectives.
Super-
Week long classes taught by other trailblazers ’best to attend if sponsored by
badges?
your company because it cost a couple thousand dollars
5. What is the
Trail- head Salesforce's solution that connects all information about the customer in an
Academy? easy to access system.
6. What is A way of connecting all the products Salesforce have to create one holistic view
Sales- force of the customer journey and experience.
Customer
360?
7. What is the Sales- The most fundamental cloud that connects leads and opportunities.
Provides info
1/
18
, Salesforce Certified Associate Exam Questions With Correct
Answers
Passed!! Alread
force Sales cloud? about the deals that are being sold within your org. It contains every
step of the sales path.
2/
18
, Salesforce Certified Associate Exam Questions With Correct
Answers
Passed!! Alread
Product to enable Sales Teams to manage
customer data and sell ettectively.
8. What is the The second most common cloud, biggest focus is on customer service
Salesforce and success. Deals with use cases, accounts and contacts. For ex. an email
Ser- vice can turn into a case that is automated via phone, email or web chat. There
cloud? are some automations for case resolution within this cloud.
9. What is the Sales- Product to enable companies to market to
force Marketingcustomers.
cloud?
It keeps track of potential customers ’helps them go through the sales path. It
helps you get to know the beginning of the customer journey. It
features campaigns, campaign members and leads.
Marketing and sales cloud has some overlap. And depending on the
company selling process, you can understand the ROI on ditterent
marketing ettorts within your org.
10. What is the
Product for building secure websites, portals, and
Salesforce
apps with connected data quickly.
Expe- riences
cloud?
It lets you create a social platform for customers to engage with your brand ’it
creates a site and content
backend that is operated by Salesforce.
has a community portal for members to login.
11. What is the Sales- Product for selling B2B or B2C.
force Commerce
cloud It has a green shopping cart icon that focuses on B2C transactions.
? Basically it is e-commerce shopping that leads back to a Salesforce org
to fulfill and ship orders.
3/
18
