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Which of the following can be achieved through quality improvements?
A)flexible/competitive pricing
B)lower warranty costs
C)lower rework and scrap costs
D)increased productivity
E)improved reputation
F)All of the above. - 🧠 ANSWER ✔✔F) All of the above
Which of the following is NOT one of the major categories of costs
associated with quality?
A)internal failure costs
,B)appraisal costs
C)prevention costs
D)external failure costs
E)None of the above; they are all major categories of costs associated with
quality. - 🧠 ANSWER ✔✔E) None of the above
Poka-yoke is the Japanese term for:
A)foolproof.
B)continuous improvement.
C)fishbone diagram.
D)card.
E)just-in-time production. - 🧠 ANSWER ✔✔A) Foolproof
A checklist is a simplistic form of:
A)poka-yoke.
B)check sheet.
C)kanban.
D)Pareto chart.
,E)kaizen. - 🧠 ANSWER ✔✔A) Poke-yoka
Which of the following is not a typical inspection point?
A)when production or service is complete
B)after a costly process
C)upon receipt of goods from your supplier
D)at the supplier's plant while the supplier is producing
E)before the product is shipped to the customer - 🧠 ANSWER ✔✔B) after a
costly process
[find in textbook]: To become ISO 9000 certified, organizations must:
A)have an onsite assessment.
B)document quality procedures.
C)have an ongoing series of audits of their products or service.
D)all of the above - 🧠 ANSWER ✔✔D) All of the Above
[find in textbook]: Based on his 14 Points, Deming is a strong proponent of:
A)looking for the cheapest supplier.
B)inspection at the end of the production process.
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, C)training and knowledge.
D)an increase in numerical quotas to boost productivity.
E)all of the above. - 🧠 ANSWER ✔✔C) Training and knowledge
Total quality management emphasizes:
A)a commitment to quality that goes beyond internal company issues to
suppliers and customers.
B)the responsibility of the quality control staff to identify and solve all
quality-related problems.
C)a process where mostly statisticians get involved.
D)a system where strong managers are the only decision makers.
E)ISO 14000 certification. - 🧠 ANSWER ✔✔A)a commitment to quality that
goes beyond internal company issues to suppliers and customers.
Kaizen principle is focused on continuous improvement.
True
False - 🧠 ANSWER ✔✔True
One of the ways that just-in-time (or JIT) influences quality is that by
reducing inventory, bad quality is exposed.