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QDM Final Exam (100+ Questions) – TQM, SPC, Layout Strategy, Lean Systems

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This document offers a comprehensive collection of over 100 multiple-choice questions and answers from the QDM Final Exam for the 2025/2026 academic year, serving as an in-depth, exam-focused resource for mastering advanced concepts in Quality and Decision Making (QDM). Every question includes the correct answer, making this document highly suitable for students who want a reliable, A+ rated preparation guide. The content spans across major pillars of operations management and quality control, including: Total Quality Management (TQM): principles, tools, customer focus, benchmarking, Kaizen, and employee empowerment Statistical Process Control (SPC): control charts (x̄, R, p, c), variation types, sample analysis, process control interpretation ISO 9000, Taguchi methods, Six Sigma, and other quality frameworks Seven Basic Quality Tools: flowcharts, cause-and-effect diagrams, Pareto charts, histograms, check sheets, scatter diagrams, and control charts Process Strategies: repetitive, product-focused, process-focused, mass customization, job shop Layout Design and Facility Planning: process layout, product layout, work-cell, fixed-position, and retail layout Location and Capacity Decisions: factor-rating, center-of-gravity method, bottleneck management, throughput analysis Break-even analysis, crossover charts, fixed vs variable costs, and cost-volume strategy Supply Chain Concepts: sourcing strategies, vertical integration, the bullwhip effect, vendor-managed inventory Lean Systems & TPS: pull vs push systems, 5S, waste elimination, JIT, and value-added processes This resource is ideal for students in: Operations Management Industrial Engineering Supply Chain Management Business Administration Quality Assurance & Control Lean Six Sigma Certification Programs Perfect for both undergraduate and graduate-level learners, this study guide is aligned with modern business and engineering curricula, providing a solid mix of theoretical and applied knowledge to succeed in exams and professional settings. Keywords: total quality management, TQM tools, SPC, control charts, x-bar chart, R-chart, p-chart, c-chart, ISO 9000, six sigma, Taguchi method, benchmarking, Kaizen, lean operations, seven wastes, 5S, value-added, push vs pull systems, job shop, product layout, process layout, capacity planning, bottleneck, throughput time, crossover chart, break-even analysis, sourcing strategy, bullwhip effect, vertical integration, factor-rating, location strategy, Toyota production system

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Uploaded on
September 26, 2025
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Written in
2025/2026
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QDM Final 2025/2026 Exam Questions
and Answers 100% Guaranteed Success
| Already Rated A+



Which of the following can be achieved through quality improvements?

A)flexible/competitive pricing

B)lower warranty costs

C)lower rework and scrap costs

D)increased productivity

E)improved reputation


F)All of the above. - 🧠 ANSWER ✔✔F) All of the above


Which of the following is NOT one of the major categories of costs

associated with quality?

A)internal failure costs

,B)appraisal costs

C)prevention costs

D)external failure costs

E)None of the above; they are all major categories of costs associated with

quality. - 🧠 ANSWER ✔✔E) None of the above


Poka-yoke is the Japanese term for:

A)foolproof.

B)continuous improvement.

C)fishbone diagram.

D)card.


E)just-in-time production. - 🧠 ANSWER ✔✔A) Foolproof


A checklist is a simplistic form of:

A)poka-yoke.

B)check sheet.

C)kanban.

D)Pareto chart.

,E)kaizen. - 🧠 ANSWER ✔✔A) Poke-yoka


Which of the following is not a typical inspection point?

A)when production or service is complete

B)after a costly process

C)upon receipt of goods from your supplier

D)at the supplier's plant while the supplier is producing


E)before the product is shipped to the customer - 🧠 ANSWER ✔✔B) after a

costly process

[find in textbook]: To become ISO 9000 certified, organizations must:

A)have an onsite assessment.

B)document quality procedures.

C)have an ongoing series of audits of their products or service.


D)all of the above - 🧠 ANSWER ✔✔D) All of the Above


[find in textbook]: Based on his 14 Points, Deming is a strong proponent of:

A)looking for the cheapest supplier.

B)inspection at the end of the production process.


COPYRIGHT©NINJANERD 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
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, C)training and knowledge.

D)an increase in numerical quotas to boost productivity.


E)all of the above. - 🧠 ANSWER ✔✔C) Training and knowledge


Total quality management emphasizes:

A)a commitment to quality that goes beyond internal company issues to

suppliers and customers.

B)the responsibility of the quality control staff to identify and solve all

quality-related problems.

C)a process where mostly statisticians get involved.

D)a system where strong managers are the only decision makers.


E)ISO 14000 certification. - 🧠 ANSWER ✔✔A)a commitment to quality that

goes beyond internal company issues to suppliers and customers.

Kaizen principle is focused on continuous improvement.

True


False - 🧠 ANSWER ✔✔True


One of the ways that just-in-time (or JIT) influences quality is that by

reducing inventory, bad quality is exposed.

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