D099 WGU SALES
MANAGEMENT, (RETAKE
STUDYGUIDE) QUESTIONS
,1. What is the role of marketing? To identify, satisfy, and re-
tain customers through a
set of activities related to
creating, communicating,
delivering, and changing
otterings that have value
for the customer.
2. What helps a company define which strategies are Studying sales analytics
needed to improve sales performance and provide the
highest ROI?
3. What can the sales team use to find the most suitable lead scoring
new customers and save the expense of following
unprofitable customers?
4. It can be a great way for employees to understand mentorship program
what it takes to develop their careers to the next level.
It can add value to your career development program.
5. This type of training may include learning how to an- Power/soft skills
swer the phone or how to be friendly and welcoming
to customers. In some sales roles, it can include how
to influence others, maintain small talk, and establish
rapport. For instance, in a retail environment, this
skills are used in every interaction with customers
and are a key component of the customer experience.
What type of training is this?
6. Common are hotel stays, free refreshments, perks covered under
leisure activities on work time, stationery, allowances fringe benefits
for lunch, and take-home vehicles
,7. This is given in-house and can include a mentor (sales selling skills
manager or seasoned salesperson) For example, a
salesperson at Best Buy might be trained in commu-
nicating with customers face-to-face, assessing their
immediate needs, and helping them choose from the
available products. What type of training is this?
8. is a method by which employees can gain manage- cross-training
ment experience, even if for short periods of time. For
example, when a manager is out of the office, putting
an employee "in charge" can help the employee learn
skills and abilities needed to perform that function
appropriately.
9. Which involves a systematic movement of employees Through the use of job ro-
from job to job within an organization, employees tation
can gain a variety of experiences to prepare them for
upward movement in the organization.
10. It has proven to be very effective, as it allows salespeo- Simulation training
ple to address real-world challenges in a safe learning
environment.
11. is the process by which an employee acquires the employee orientation,
necessary skills, knowledge, behaviors, and contacts also known as onboard-
to effectively transition into a new organization or role ing or organizational so-
within the organization. cialization
12. The goal for the employee is to acquire knowledge new employee tactics
and build relationships. Relationships are central to
understanding company culture.
13. outcomes
, The goal of effectively orienting the employee for suc-
cess is twofold: minimize turnover while maximizing
satisfaction. The cost of bringing new employees into
the mix is substantial. As a result, high turnover rates
are a significant expense to most companies. Ensur-
ing that the onboarding process is effective signifi-
cantly reduces this risk. Additionally, achieving high
levels of employee satisfaction is a substantial com-
petitive advantage, as satisfied employees are moti-
vated and efficient.
14. Training and development are now key factors used training/coaching
to measure personal selling. Superior sales managers
learn that effective and help their
companies outperform their competitors.
15. Employees should move through the adjustment adjustment
phase as they acclimate to the new professional en-
vironment. This should focus primarily on knowledge
of the company culture and coworkers, along with
increased clarity as to how the new employee fits with-
in the organizational framework (i.e., the employee's
role).
16. The organization should similarly seek to empha- organizational ettorts
size relationship building and the communication
of knowledge, particularly organizational knowledge
that will be useful for the employee when navigating
the company. The company should also use many
of the resources mentioned earlier (videos, lectures,
team-building exercises) to complement the process.
17.
MANAGEMENT, (RETAKE
STUDYGUIDE) QUESTIONS
,1. What is the role of marketing? To identify, satisfy, and re-
tain customers through a
set of activities related to
creating, communicating,
delivering, and changing
otterings that have value
for the customer.
2. What helps a company define which strategies are Studying sales analytics
needed to improve sales performance and provide the
highest ROI?
3. What can the sales team use to find the most suitable lead scoring
new customers and save the expense of following
unprofitable customers?
4. It can be a great way for employees to understand mentorship program
what it takes to develop their careers to the next level.
It can add value to your career development program.
5. This type of training may include learning how to an- Power/soft skills
swer the phone or how to be friendly and welcoming
to customers. In some sales roles, it can include how
to influence others, maintain small talk, and establish
rapport. For instance, in a retail environment, this
skills are used in every interaction with customers
and are a key component of the customer experience.
What type of training is this?
6. Common are hotel stays, free refreshments, perks covered under
leisure activities on work time, stationery, allowances fringe benefits
for lunch, and take-home vehicles
,7. This is given in-house and can include a mentor (sales selling skills
manager or seasoned salesperson) For example, a
salesperson at Best Buy might be trained in commu-
nicating with customers face-to-face, assessing their
immediate needs, and helping them choose from the
available products. What type of training is this?
8. is a method by which employees can gain manage- cross-training
ment experience, even if for short periods of time. For
example, when a manager is out of the office, putting
an employee "in charge" can help the employee learn
skills and abilities needed to perform that function
appropriately.
9. Which involves a systematic movement of employees Through the use of job ro-
from job to job within an organization, employees tation
can gain a variety of experiences to prepare them for
upward movement in the organization.
10. It has proven to be very effective, as it allows salespeo- Simulation training
ple to address real-world challenges in a safe learning
environment.
11. is the process by which an employee acquires the employee orientation,
necessary skills, knowledge, behaviors, and contacts also known as onboard-
to effectively transition into a new organization or role ing or organizational so-
within the organization. cialization
12. The goal for the employee is to acquire knowledge new employee tactics
and build relationships. Relationships are central to
understanding company culture.
13. outcomes
, The goal of effectively orienting the employee for suc-
cess is twofold: minimize turnover while maximizing
satisfaction. The cost of bringing new employees into
the mix is substantial. As a result, high turnover rates
are a significant expense to most companies. Ensur-
ing that the onboarding process is effective signifi-
cantly reduces this risk. Additionally, achieving high
levels of employee satisfaction is a substantial com-
petitive advantage, as satisfied employees are moti-
vated and efficient.
14. Training and development are now key factors used training/coaching
to measure personal selling. Superior sales managers
learn that effective and help their
companies outperform their competitors.
15. Employees should move through the adjustment adjustment
phase as they acclimate to the new professional en-
vironment. This should focus primarily on knowledge
of the company culture and coworkers, along with
increased clarity as to how the new employee fits with-
in the organizational framework (i.e., the employee's
role).
16. The organization should similarly seek to empha- organizational ettorts
size relationship building and the communication
of knowledge, particularly organizational knowledge
that will be useful for the employee when navigating
the company. The company should also use many
of the resources mentioned earlier (videos, lectures,
team-building exercises) to complement the process.
17.
