Firefighter 1 Chapter 2 test Questions
and Answers 100% Pass
Calls received at fire department facilities that range from requests for assistance to
persoanl calls from family or friends are known as: - ANSWER-Nonemergency
calls
Guidelines for receiving non emergency calls: - ANSWER-- Answer call promptly
- be pleasant and identify the department, station or facility, unit and yourself
- be prepared to record messages accuratley by including date, time, name of caller,
callers phone number, message and name
- never leave the telephone line open or a caller on hold for an extended period of
time
- post the message or deliver it promptly to the person to whom it directed
- refer them to someone who can answer their question if you can't
- end calls courteously. disconnect according to local protocal
When receiving a call from someone who is angry or upset: - ANSWER-- Remain
calm and courteous
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, - Never become confrontational
- Be pleasant and take the necessary information
- refer the caller to the appropriate officer or division that can assist the caller
A seperate disaptch center operated by a fire department would be catergorized as:
- ANSWER-Emergency Service Specific Telecommunications Center
Which category of telecommunications systems is in a central location, takes all
emergency calls, and then routes calls to approporiate dispatchers? - ANSWER-
Public Safety Answering Point (PSAP)
Modern 911 system capabilities now include - ANSWER-text messaging and smart
phone apps
Communications center equipment that would be used for communications at an
emergency scene: - ANSWER-Two-way radio system
Communication center equipment that is used to receive calls from individuals
with hearing impairments - ANSWER-Teletype
Emergency calls to a telecommunications center must be handled quickly in order
to - ANSWER-ensure the safety of the community
often referred to as dispatchers the persons who are trained to answer emergency
calls and obtain the correct information are - ANSWER-telecommunicators
©️COPYRIGHT 2025, ALL RIGHTS RESERVED. 2
and Answers 100% Pass
Calls received at fire department facilities that range from requests for assistance to
persoanl calls from family or friends are known as: - ANSWER-Nonemergency
calls
Guidelines for receiving non emergency calls: - ANSWER-- Answer call promptly
- be pleasant and identify the department, station or facility, unit and yourself
- be prepared to record messages accuratley by including date, time, name of caller,
callers phone number, message and name
- never leave the telephone line open or a caller on hold for an extended period of
time
- post the message or deliver it promptly to the person to whom it directed
- refer them to someone who can answer their question if you can't
- end calls courteously. disconnect according to local protocal
When receiving a call from someone who is angry or upset: - ANSWER-- Remain
calm and courteous
©️COPYRIGHT 2025, ALL RIGHTS RESERVED. 1
, - Never become confrontational
- Be pleasant and take the necessary information
- refer the caller to the appropriate officer or division that can assist the caller
A seperate disaptch center operated by a fire department would be catergorized as:
- ANSWER-Emergency Service Specific Telecommunications Center
Which category of telecommunications systems is in a central location, takes all
emergency calls, and then routes calls to approporiate dispatchers? - ANSWER-
Public Safety Answering Point (PSAP)
Modern 911 system capabilities now include - ANSWER-text messaging and smart
phone apps
Communications center equipment that would be used for communications at an
emergency scene: - ANSWER-Two-way radio system
Communication center equipment that is used to receive calls from individuals
with hearing impairments - ANSWER-Teletype
Emergency calls to a telecommunications center must be handled quickly in order
to - ANSWER-ensure the safety of the community
often referred to as dispatchers the persons who are trained to answer emergency
calls and obtain the correct information are - ANSWER-telecommunicators
©️COPYRIGHT 2025, ALL RIGHTS RESERVED. 2
