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DECA - CUSTOMER RELATIONS EXAM 2025/2026 QUESTIONS AND ANSWERS 100% PASS

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DECA - CUSTOMER RELATIONS EXAM 2025/2026 QUESTIONS AND ANSWERS 100% PASS

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DECA - CUSTOMER RELATIONS EXAM
2025/2026 QUESTIONS AND ANSWERS
100% PASS




Explain the importance of meeting and exceeding expectations.
- Boost Sales
- Higher Customer Loyalty
- Causes repeat purchases
- Sets US apart
Anticipate unspoken customer needs
- Proactively looking for customer's needs to be fulfilled
- Includes offering services/goods that they look they could use (ex. a mother with kids in a
restaurant could be offered a family meal deal)
Accommodate special needs/requests from Customers.
- Follow regulations set by the government regarding special needs
- Adjust to the expectations of the customer
- Ask and listen to their limitations, be empathic
Process Customer/Guest orders.
- Online booking services
- Automated Check-in
- Online food ordering apps (UBER, DOORDASH)
Identify strategies to manage Customer Expectations during peaks in Demand.
- Hire enough staff
- Train the staff on how to deal with demand
- Communicate well
- Keep up with reviews, high demand can cause managers or employees to overlook
expectations, so read reviews to get feedback


pg. 1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED

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