, MNO2609 Assignment 4 (COMPLETE ANSWERS)
Semester 2 2025 - DUE 22 September 2025; 100%
TRUSTED Complete, trusted solutions and
explanations.
SECTION A:
Question 1
1.1 Provide the full form of the following acronyms. (9)
Acronym Full Form
SIPOC Suppliers, Inputs, Process, Outputs, Customers
TQM Total Quality Management
CSF Critical Success Factor
KPI Key Performance Indicator
EFQM European Foundation for Quality Management
CMMI Capability Maturity Model Integration
BPR Business Process Reengineering
DMAIC Define, Measure, Analyze, Improve, Control
SPC Statistical Process Control
1.2 Compare and contrast the three quality gurus, Deming, Crosby, and
Juran in terms of their views on the following: (9)List and discuss the four
(4) Ps in the Four Ps and Three Cs of TQM. (8)
Comparison of Deming, Crosby, and Juran
Attribute Deming Crosby Juran
Definition Meeting customer Conformance to Fitness for use
of Quality needs and requirements – (product or
focusing on zero defects. service must
continuous satisfy intended
improvement. purpose).
Semester 2 2025 - DUE 22 September 2025; 100%
TRUSTED Complete, trusted solutions and
explanations.
SECTION A:
Question 1
1.1 Provide the full form of the following acronyms. (9)
Acronym Full Form
SIPOC Suppliers, Inputs, Process, Outputs, Customers
TQM Total Quality Management
CSF Critical Success Factor
KPI Key Performance Indicator
EFQM European Foundation for Quality Management
CMMI Capability Maturity Model Integration
BPR Business Process Reengineering
DMAIC Define, Measure, Analyze, Improve, Control
SPC Statistical Process Control
1.2 Compare and contrast the three quality gurus, Deming, Crosby, and
Juran in terms of their views on the following: (9)List and discuss the four
(4) Ps in the Four Ps and Three Cs of TQM. (8)
Comparison of Deming, Crosby, and Juran
Attribute Deming Crosby Juran
Definition Meeting customer Conformance to Fitness for use
of Quality needs and requirements – (product or
focusing on zero defects. service must
continuous satisfy intended
improvement. purpose).
