WGU Change Management and Innovation - C208 assessment
v1 UPDATED ACTUAL Questions and CORRECT Answers
1. Which three individuals within an organization could ceo
play the role of change agent consultant
employee
2. Which of the eight steps described by Kotter is the Establishing a sense of ur-
first step a change leader takes when implementing a gency
change
3. Place the stages of Everett Roger's Diffusion of Innova- knowledge
tion model in order from 1 (earliest stage) to 5 (latest persuasion
stage) decision
implementation
confirmation
4. The head of human resources of a large company is Descriptive
considering changes to the employee benefits pro-
gram but is unsure how the employees will respond to
these changes
Which type of change model should this person em-
ploy?
5. Which two statements characterize low end disruption it is an innovation that is
good enough
it evolves over time into
a product with more fea-
tures
6. Which approaches would be appropriate for commu- Communicating change
nicating change initiatives? initiatives through email
Choose 2 answers Explaining why the change
is needed
7.
, WGU Change Management and Innovation - C208 assessment
v1 UPDATED ACTUAL Questions and CORRECT Answers
What is essential for a leader to communicate when a consistent vision of the
undertaking organizational change? end result of the change
8. how should training be viewed during organizational as a worthwhile invest-
change ment in a successful tran-
sition
9. How can a leader connect with employees to help sus- offering positive feedback
tain organizational change?
10. Which approach is proven and effective in using rein- Directing leaders to fo-
forcements to sustain change? cus on profit-driven goals,
market share, and em-
ployee satisfaction
11. What is a common cause for the failure of organiza- unclear goals
tional change
12. Which role does creative tension play in organizational It drives people to bring
change according to Peter Senge? reality in line with their vi-
sion
13. which emotion is prevalent among almost all employ- anger
ees during the process of organizational change?
14. which practice can lead to unconscious resistance to tiring staff with unrelated
attempts at organizational change? demands
15. how can leaders effectively address resistance to by being consistent, open,
change through communications and empathetic
16. How do mental model impact individuals' respons- Mental models can be-
es to organizational change according to Black and come barriers that pre-
Gregersen? vent stakeholders' from
v1 UPDATED ACTUAL Questions and CORRECT Answers
1. Which three individuals within an organization could ceo
play the role of change agent consultant
employee
2. Which of the eight steps described by Kotter is the Establishing a sense of ur-
first step a change leader takes when implementing a gency
change
3. Place the stages of Everett Roger's Diffusion of Innova- knowledge
tion model in order from 1 (earliest stage) to 5 (latest persuasion
stage) decision
implementation
confirmation
4. The head of human resources of a large company is Descriptive
considering changes to the employee benefits pro-
gram but is unsure how the employees will respond to
these changes
Which type of change model should this person em-
ploy?
5. Which two statements characterize low end disruption it is an innovation that is
good enough
it evolves over time into
a product with more fea-
tures
6. Which approaches would be appropriate for commu- Communicating change
nicating change initiatives? initiatives through email
Choose 2 answers Explaining why the change
is needed
7.
, WGU Change Management and Innovation - C208 assessment
v1 UPDATED ACTUAL Questions and CORRECT Answers
What is essential for a leader to communicate when a consistent vision of the
undertaking organizational change? end result of the change
8. how should training be viewed during organizational as a worthwhile invest-
change ment in a successful tran-
sition
9. How can a leader connect with employees to help sus- offering positive feedback
tain organizational change?
10. Which approach is proven and effective in using rein- Directing leaders to fo-
forcements to sustain change? cus on profit-driven goals,
market share, and em-
ployee satisfaction
11. What is a common cause for the failure of organiza- unclear goals
tional change
12. Which role does creative tension play in organizational It drives people to bring
change according to Peter Senge? reality in line with their vi-
sion
13. which emotion is prevalent among almost all employ- anger
ees during the process of organizational change?
14. which practice can lead to unconscious resistance to tiring staff with unrelated
attempts at organizational change? demands
15. how can leaders effectively address resistance to by being consistent, open,
change through communications and empathetic
16. How do mental model impact individuals' respons- Mental models can be-
es to organizational change according to Black and come barriers that pre-
Gregersen? vent stakeholders' from
