C208 OA UPDATED ACTUAL Questions and CORRECT Answers
1. Which three individuals within an organization could Consultant
play the role of change agent? CEO
Employee
Choose 3 answers
2. Which of the eight steps described by Kotter is the Establishing a sense of ur-
first step a change leader takes when implementing gency
change?
3. Place the stages of Everett Roger's Diffusion of Innova- 1. Knowledge
tion model in order from 1 (earliest stage) to 5 (latest 2. Persuasion
stage). 3. Decision
4. Implementation
Select your answers from the pull-down list. 5. Confirmation
4. The head of human resources of a large company is Descriptive
considering changes to the employee benefits pro-
gram but is unsure how the employees will respond to
these changes.
Which type of change model should this person em-
ploy?
5. Which two statements characterize low end disrup- It evolves over time into
tion? a product with more fea-
tures.
Choose 2 answers It is an innovation that is
good enough.
6. Which approaches would be appropriate for commu- Explaining why the change
nicating change initiatives? is needed
Addressing concerns
Choose 2 answers
, raised by the prospect of
change
7. What is essential for a leader to communicate when A consistent vision of the
undertaking organizational change? end result of the change
8. How should training be viewed during organizational As a worthwhile invest-
change? ment in a successful tran-
sition
9. How can a leader connect with employees to help sus- By offering positive feed-
tain organizational change? back
10. Which approach is proven and effective in using rein- Repeating the messages
forcement to sustain change? of vision, process, and
goals through a variety of
channels
11. What is a common cause for the failure of organiza- Unclear goals
tional change?
12. Which role does creative tension play in organizational It drives people to bring
change according to Peter Senge? reality in line with their vi-
sion.
13. Which emotion is prevalent among almost all employ- stress
ees during the process of organizational change?
14. Which practice can lead to unconscious resistance to Tiring staff with unrelated
attempts at organizational change? demands
15. How can leaders effectively address resistance to By being consistent, open,
change through communication? and empathetic
1. Which three individuals within an organization could Consultant
play the role of change agent? CEO
Employee
Choose 3 answers
2. Which of the eight steps described by Kotter is the Establishing a sense of ur-
first step a change leader takes when implementing gency
change?
3. Place the stages of Everett Roger's Diffusion of Innova- 1. Knowledge
tion model in order from 1 (earliest stage) to 5 (latest 2. Persuasion
stage). 3. Decision
4. Implementation
Select your answers from the pull-down list. 5. Confirmation
4. The head of human resources of a large company is Descriptive
considering changes to the employee benefits pro-
gram but is unsure how the employees will respond to
these changes.
Which type of change model should this person em-
ploy?
5. Which two statements characterize low end disrup- It evolves over time into
tion? a product with more fea-
tures.
Choose 2 answers It is an innovation that is
good enough.
6. Which approaches would be appropriate for commu- Explaining why the change
nicating change initiatives? is needed
Addressing concerns
Choose 2 answers
, raised by the prospect of
change
7. What is essential for a leader to communicate when A consistent vision of the
undertaking organizational change? end result of the change
8. How should training be viewed during organizational As a worthwhile invest-
change? ment in a successful tran-
sition
9. How can a leader connect with employees to help sus- By offering positive feed-
tain organizational change? back
10. Which approach is proven and effective in using rein- Repeating the messages
forcement to sustain change? of vision, process, and
goals through a variety of
channels
11. What is a common cause for the failure of organiza- Unclear goals
tional change?
12. Which role does creative tension play in organizational It drives people to bring
change according to Peter Senge? reality in line with their vi-
sion.
13. Which emotion is prevalent among almost all employ- stress
ees during the process of organizational change?
14. Which practice can lead to unconscious resistance to Tiring staff with unrelated
attempts at organizational change? demands
15. How can leaders effectively address resistance to By being consistent, open,
change through communication? and empathetic
