WGU C208 Change Management and Innovation UPDATED ACTUAL
Questions and CORRECT Answers
1. Subculture A group of people with a culture which is different from the larger culture to which
they belong.
2. Change Curve A change process model that explores how individuals manage personal change.
Model
3. Leadership The process by which one person influences the thoughts, attitudes, and behaviors
of others.
4. Organizational The act or fact of making an organization something different from what it is or
change from what it would be if left alone.
5. Paradigm A theory or model about how something should be done, made, or conceived.
6. Bridges' Transi- A change process model with three stages: Ending, Losing, and Letting Go; The
tional Model Neutral Zone; and New Beginning.
7. First, Second, A change process model that explores different orders of change: First - confor-
and Third Order mative, Second - reformative, and Third - transformative.
Change Model
8. Creativity The generation of new ideas by individuals and teams.
9. Innovation The process by which an organization generates new ideas and converts them into
new products, business practices, and strategies that create value.
10. Cultural norms A culture's expectation of its members' behavior in any given situation.
11. Cultural Web An organizational culture model that reviews six cultural elements: stories, rituals
Model and routines, symbols, organizational structure, control systems, and power struc-
ture.
12. Organizational The study of how people, individuals, and groups act in organizations and how
behavior organizations can be made more effective.
1/8
, WGU C208 Change Management and Innovation UPDATED ACTUAL
Questions and CORRECT Answers
13. Organizational The basic tacit assumptions about how the world is and ought to be that a group of
culture people share and that determines their perceptions, thoughts, feelings, and their
overt behavior.
14. Organizational A model that categorizes an organization as having one of four types of culture:
Cultural Clan, Adhocracy, Market, or Hierarchy.
Assessment
Model
15. Change manage- The process of managing change in an organization.
ment
16. Revolutionary A type of change that challenges the established order in fundamental ways.
change
17. Diffusion of Inno- A model developed by Everett Rogers that seeks to analyze why and how innova-
vation Theory tions gain popularity.
18. Descriptive A category of change models used for trying to understand what is going on in an
change models organization.
19. Schema An organized pattern of thought or behavior.
20. Crisis change A type of change triggered by a crisis.
21. Kotter's Process A change model that begins with establishing urgency and that emphasizes com-
for Change munication and coalition-building.
22. Anticipatory A type of change that can be recognized in advance.
change
23. Trigger event An occurrence that itself results in the risk event happening.
24.
2/8
Questions and CORRECT Answers
1. Subculture A group of people with a culture which is different from the larger culture to which
they belong.
2. Change Curve A change process model that explores how individuals manage personal change.
Model
3. Leadership The process by which one person influences the thoughts, attitudes, and behaviors
of others.
4. Organizational The act or fact of making an organization something different from what it is or
change from what it would be if left alone.
5. Paradigm A theory or model about how something should be done, made, or conceived.
6. Bridges' Transi- A change process model with three stages: Ending, Losing, and Letting Go; The
tional Model Neutral Zone; and New Beginning.
7. First, Second, A change process model that explores different orders of change: First - confor-
and Third Order mative, Second - reformative, and Third - transformative.
Change Model
8. Creativity The generation of new ideas by individuals and teams.
9. Innovation The process by which an organization generates new ideas and converts them into
new products, business practices, and strategies that create value.
10. Cultural norms A culture's expectation of its members' behavior in any given situation.
11. Cultural Web An organizational culture model that reviews six cultural elements: stories, rituals
Model and routines, symbols, organizational structure, control systems, and power struc-
ture.
12. Organizational The study of how people, individuals, and groups act in organizations and how
behavior organizations can be made more effective.
1/8
, WGU C208 Change Management and Innovation UPDATED ACTUAL
Questions and CORRECT Answers
13. Organizational The basic tacit assumptions about how the world is and ought to be that a group of
culture people share and that determines their perceptions, thoughts, feelings, and their
overt behavior.
14. Organizational A model that categorizes an organization as having one of four types of culture:
Cultural Clan, Adhocracy, Market, or Hierarchy.
Assessment
Model
15. Change manage- The process of managing change in an organization.
ment
16. Revolutionary A type of change that challenges the established order in fundamental ways.
change
17. Diffusion of Inno- A model developed by Everett Rogers that seeks to analyze why and how innova-
vation Theory tions gain popularity.
18. Descriptive A category of change models used for trying to understand what is going on in an
change models organization.
19. Schema An organized pattern of thought or behavior.
20. Crisis change A type of change triggered by a crisis.
21. Kotter's Process A change model that begins with establishing urgency and that emphasizes com-
for Change munication and coalition-building.
22. Anticipatory A type of change that can be recognized in advance.
change
23. Trigger event An occurrence that itself results in the risk event happening.
24.
2/8
