C208 Pre-assessment UPDATED ACTUAL Questions and CORRECT
Answers
1. Which role does creative tension play in organiza- It drives people to bring reality
tional change according to Peter Senge? in line with their vision.
2. Which emotion is prevalent among almost all Stress
employees during the process of organizational
change?
3. Which practice can lead to unconscious resistance Tiring staff with unrelated de-
to attempts at organizational change? mands
4. How can leaders effectively address resistance to By being consistent, open, and
change through communication? empathetic
5. How do mental models impact individuals' respons- Mental models can become
es to organizational change according to Black and barriers that prevent stake-
Gregersen? holders' from perceiving the
need for change.
6. Which scenario is an example of one of Black and A CEO champions a change
Gregersen's strategies for overcoming barriers to process by both accepting re-
change? sponsibility and providing clear
metrics for the change initia-
tives.
7. How should leaders view difficult questions and se- As opportunities to provide
rious concerns from employees about change ini- honest and persuasive context
tiatives?
8. How is responding to change resistance in the Many employees are strong-
non-profit sector different from in the private sec- ly committed to organization's
tor? mission.
9.
, How could the management team at the pharma- Hold an employee meeting to
ceutical company better implement the change? explain the reasons behind the
change and answer any ques-
tions that employees may have
10. Which approaches would be appropriate for com- Explaining why the change
municating change initiatives? is needed. Addressing con-
cerns raised by the prospect of
change
11. What is essential for a leader to communicate when A consistent vision of the end
undertaking organizational change? result of the change
12. How should training be viewed during organiza- As a worthwhile investment in a
tional change? successful transition
13. How can a leader connect with employees to help By offering positive feedback
sustain organizational change?
14. Which approach is proven and effective in using Repeating the messages of
reinforcement to sustain change? vision, process, and goals
through a variety of channels
15. What is a common cause for the failure of organiza- Unclear goals
tional change?
16. Which three individuals within an organization Consultant, CEO, Employee
could play the role of change agent?
17. Which of the eight steps described by Kotter is the Establishing a sense of urgency
first step a change leader takes when implementing
change?
18.
Answers
1. Which role does creative tension play in organiza- It drives people to bring reality
tional change according to Peter Senge? in line with their vision.
2. Which emotion is prevalent among almost all Stress
employees during the process of organizational
change?
3. Which practice can lead to unconscious resistance Tiring staff with unrelated de-
to attempts at organizational change? mands
4. How can leaders effectively address resistance to By being consistent, open, and
change through communication? empathetic
5. How do mental models impact individuals' respons- Mental models can become
es to organizational change according to Black and barriers that prevent stake-
Gregersen? holders' from perceiving the
need for change.
6. Which scenario is an example of one of Black and A CEO champions a change
Gregersen's strategies for overcoming barriers to process by both accepting re-
change? sponsibility and providing clear
metrics for the change initia-
tives.
7. How should leaders view difficult questions and se- As opportunities to provide
rious concerns from employees about change ini- honest and persuasive context
tiatives?
8. How is responding to change resistance in the Many employees are strong-
non-profit sector different from in the private sec- ly committed to organization's
tor? mission.
9.
, How could the management team at the pharma- Hold an employee meeting to
ceutical company better implement the change? explain the reasons behind the
change and answer any ques-
tions that employees may have
10. Which approaches would be appropriate for com- Explaining why the change
municating change initiatives? is needed. Addressing con-
cerns raised by the prospect of
change
11. What is essential for a leader to communicate when A consistent vision of the end
undertaking organizational change? result of the change
12. How should training be viewed during organiza- As a worthwhile investment in a
tional change? successful transition
13. How can a leader connect with employees to help By offering positive feedback
sustain organizational change?
14. Which approach is proven and effective in using Repeating the messages of
reinforcement to sustain change? vision, process, and goals
through a variety of channels
15. What is a common cause for the failure of organiza- Unclear goals
tional change?
16. Which three individuals within an organization Consultant, CEO, Employee
could play the role of change agent?
17. Which of the eight steps described by Kotter is the Establishing a sense of urgency
first step a change leader takes when implementing
change?
18.
