CEN 3721 FINAL EXAM QUESTIONS & ANSWERS
What is usability? - Answer -A measure of the quality of interaction between person
and a system
Why do usability testing? - Answer -It's intended to test whether the product being
developed is usable by the intended users.
What combination of methods are used to collect data in a usability test? - Answer -1.
user entrance and exit questionnaires
2. user task based questionnaires
3. user satisfaction questionnaire
4. test facilitator observations
5. video/audio recording
What are some of the results of low usability? - Answer -1. frustrated users
2. visitors leaving
3. reduction in repeat visits
4. higher support costs
5. decreased productivity
What are some types of usability problems? - Answer -1. product doesn't match job or
task
2. poor organization/layout
3. unexpected occurrence of events
4. product not self evident
5. requires recall rather than recognition
6. inconsistent screens, messages, terminology
7. design is inefficient
8. cluttered or unattractive design
9. no feedback or poor feedback about status or errors
, 10. no exit or undo
11. help or documentation is not helpful
What are some of the ways to improve usability? - Answer -1. Take a user centered
approach
2. create prototypes(drafts)
3. Perform usability testing
4. follow usability guidelines
(Chapter 9 Cooper) What is a platform? - Answer -It is a combination of hardware and
software that enables the product to function.
(Chapter 9 Cooper) What is posture? - Answer -It is a product's behavior stance, the
way it presents itself to users.
(Chapter 9 Cooper) Decisions about technical platforms are best made when? -
Answer -In concert with interaction design efforts
(Chapter 9 Cooper) What is sovereign posture? - Answer -Programs that monopolize
user's attention for long periods of time
(Chapter 9 Cooper) What is an example of sovereign posture? - Answer -Word
processors, spreadsheets, and email applications
(Chapter 9 Cooper) Who are the typical users of sovereign applications? - Answer -
Intermediates
(Chapter 9 Cooper)
What is a transient posture? - Answer -It is a product that presents a single function
with a constrained set of accompanying controls.
(Chapter 9 Cooper) What are some examples of transient posture? - Answer -Windows
explorer, volume control, and iTunes.
(Chapter 9 Cooper) True/False
A transient application should launch to its previous position and configuration - Answer
-True
(Chapter 9 Cooper) What is Daemonic posture? - Answer -Programs that do not
normally interact with the user.
What is usability? - Answer -A measure of the quality of interaction between person
and a system
Why do usability testing? - Answer -It's intended to test whether the product being
developed is usable by the intended users.
What combination of methods are used to collect data in a usability test? - Answer -1.
user entrance and exit questionnaires
2. user task based questionnaires
3. user satisfaction questionnaire
4. test facilitator observations
5. video/audio recording
What are some of the results of low usability? - Answer -1. frustrated users
2. visitors leaving
3. reduction in repeat visits
4. higher support costs
5. decreased productivity
What are some types of usability problems? - Answer -1. product doesn't match job or
task
2. poor organization/layout
3. unexpected occurrence of events
4. product not self evident
5. requires recall rather than recognition
6. inconsistent screens, messages, terminology
7. design is inefficient
8. cluttered or unattractive design
9. no feedback or poor feedback about status or errors
, 10. no exit or undo
11. help or documentation is not helpful
What are some of the ways to improve usability? - Answer -1. Take a user centered
approach
2. create prototypes(drafts)
3. Perform usability testing
4. follow usability guidelines
(Chapter 9 Cooper) What is a platform? - Answer -It is a combination of hardware and
software that enables the product to function.
(Chapter 9 Cooper) What is posture? - Answer -It is a product's behavior stance, the
way it presents itself to users.
(Chapter 9 Cooper) Decisions about technical platforms are best made when? -
Answer -In concert with interaction design efforts
(Chapter 9 Cooper) What is sovereign posture? - Answer -Programs that monopolize
user's attention for long periods of time
(Chapter 9 Cooper) What is an example of sovereign posture? - Answer -Word
processors, spreadsheets, and email applications
(Chapter 9 Cooper) Who are the typical users of sovereign applications? - Answer -
Intermediates
(Chapter 9 Cooper)
What is a transient posture? - Answer -It is a product that presents a single function
with a constrained set of accompanying controls.
(Chapter 9 Cooper) What are some examples of transient posture? - Answer -Windows
explorer, volume control, and iTunes.
(Chapter 9 Cooper) True/False
A transient application should launch to its previous position and configuration - Answer
-True
(Chapter 9 Cooper) What is Daemonic posture? - Answer -Programs that do not
normally interact with the user.
