TEST BANK — Business and Professional Communication: Plans, Processes, and Performance, 6th Edition — James R. DiSanza & Nancy J. Legge — ISBN 9780134238425

The Test Bank for Business and Professional Communication: Plans, Processes, and Performance, 6th Edition by James R. DiSanza & Nancy J. Legge (ISBN 9780134238425) delivers a comprehensive set of assessment items perfectly aligned with the official Table of Contents. It includes multiple-choice, true/false, short-answer, matching, and scenario-based questions designed to assess comprehension, applied skills, and performance in business communication. Instructors can use these tools to create quizzes, chapter tests, midterms, finals, and presentation-based assignments that mirror the text’s pedagogical structure. The Test Bank follows the book’s full chapter sequence: Chapter 1: The Role of Communication in Business and the Professions, Chapter 2: Listening and Feedback in Organizational Relationships, Chapter 3: Communicating in Organizational Groups and Teams, Chapter 4: Interpersonal Politics and Power in Communication, Chapter 5: Professional Interviews, Chapter 6: Considering Audience Feedback, Chapter 7: Preparing and Delivering Presentations, Chapter 8: Creating and Using Visual Aids, Chapter 9: Technical Presentations, Chapter 10: Proposal Presentations, Chapter 11: Sales Presentations, Chapter 12: Risk Communication, Chapter 13: Crisis Communication.